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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic First Family Skit Trip

    E Bingley 13 Apr 2026

    Stayed Apr 2026
    We had the most fabulous week in the Bear Lodge, the staff could not have been more helpful and accommodating. Our host, Eliza was charming and a fantastic cook and a real pleasure to have around. The food was excellent all week, even the children were in raptures about her cooking, We loved the resort and had a brilliant ski instructor organised by VIP who the children adored and who had a mixed age group (4yrs-8yrs) of cousins all skiing on their first day. Everyone had a wonderful week. Thank you!
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  • Another wonderful week in Bear Lodge

    Anikka Lowehr 13 Apr 2026

    Stayed Apr 2026
    Thank you Team VIP for an exceptional week in Bear Lodge, you even managed to arrange the sunshine this time! A seamless experience from start to finish, with a lovely, friendly team looking after us. We love the ski in / ski out convenience, and the proposition feels just as fresh as it did when you first opened in 2021.
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  • Exceptional service

    A H 12 Apr 2026

    Stayed Apr 2026
    We travelled as a group of 20 (with 12 kids!) and took four two-bedroom apartments — and honestly, everything exceeded expectations. The service was incredible: nothing was too much trouble, and the team really made the stay special. The food was brilliant, and the shuttle service was a game changer, making it so easy to get around with a big group of children. It took all the stress out of logistics and let us just enjoy the trip. A fantastic experience all round.
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  • Fantastic effortless holiday

    B G 12 Apr 2026

    Stayed Apr 2026
    The team were absolutely fantastic throughout the week where nothing was too much trouble. Our hosts were lovely with great food for us each day and great knowledge of good ski runs and events, while the concierge was always happy to help ferry us to town or carry kids skis. Our nanny was great with crafts and games and taking them sledging if they wanted to, also getting them ready for afternoon skiing with us after lunch. The ski shop was even in the boot room making that easy. All-in-all a great, hassle-free ski holiday that the whole family enjoyed!
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  • A Wonderful Stay Made Exceptional by Outstanding Staff

    Charlotte O 12 Apr 2026

    Stayed Apr 2026
    We had a really enjoyable stay at the hotel. The rooms were clean, the facilities were excellent, and the food was consistently good throughout our visit. What truly made the experience stand out, however, was the staff. After a difficult start to our trip; with a cancelled flight and a visit to a medical centre; the team went above and beyond to support us. They were incredibly helpful and attentive, making sure all our needs were met and doing everything they could to ease the stress of the situation. Thanks to their care and effort, our holiday quickly got back on track. We’re very grateful for their kindness and professionalism. it really made all the difference.
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  • Fabulous

    Tania Brown 12 Apr 2026

    Stayed Apr 2026
    Fantastic week with VIP Ski at Bear Lodge. Weather was lovely, skiing was great, hotel fab. Special shout outs to our amazing chalet host; James who looked after us so well and cooked excellent food! (And to Erin who filled in on his day off and was also brilliant). Thanks too to Lauren and the Bear Club team who took excellent care of our small person and really to everyone involved in making a really fabulous holiday.
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  • Real VIP treatment from our Chalet host James and Erin. We've loved this week with the whole team.

    Sam Colyer 12 Apr 2026

    Stayed Apr 2026
    Lovely week with VIPSki. Suites gives an individual experience and also for relaxation in a calm environment. Fun to be had in the bar and pool. Nothing is too much trouble for the team and a friendly smile film each of them.
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  • A perfect week in Graciosa

    V Gwyn 11 Apr 2026

    Stayed Apr 2026
    From the moment we arrived we felt at home and comfortable. The hotel has been designed so that everything you need is there; ski in, ski out, childcare that is to a very high standard, beautiful chalets, excellent chalet hosts, drivers, and concierge team. Imani was the best host. An excellent chef and also a great person to be around. Always there when you needed her! We had a few special meal requests for children and Imani seamlessly provided for us. She also had great recommendations, from restaurants to walking routes. The bear cubs team were fantastic, doing so many lovely activities with the children and spending the majority of the time outside with them. Big shout out to Lauren who looked after our children and we trusted her from the get go. The children had such a fun week! Finn, Will and Charlie also looked after us every day with smiling faces and were so kind to all the children. Thanks VIP Ski for a great week!
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  • Excellent yet another excellent VIP holiday

    Michael Wilson 11 Apr 2026

    Stayed Apr 2026
    We had another fantastic week in Val with VIPSKI! Cannot fault any part of the accommodation with Aspen having a fantastic central location: Nothing was too much for our hosts. Their food was exemplary and well above our expectation. We will be back for sure
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  • A really good stay

    Harry Mawhinney 11 Apr 2026

    Stayed Apr 2026
    It was very good the chalet was cosy and comfy with amazing chefs which cooked us incredible meals every morning day and night the were (Tobey and Jack) amazing people in general a very good stay and would definitely do it again.
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