This holiday was fantastic in every way. Having previously worked for VIP 20 years ago, we were keen to experience a skiing holiday from a highly reputable company with proven standards, service and fabulous people. It was interesting to see how things work from the other side of the table, and we loved every minute. This was a special family holiday with members coming from as far away as New Zealand, so we really did want it to be perfect. And it was.
Pre-departure comms: useful and informative emails / calls to help us be prepared about things we had forgotten about.
The chalet: clean, tidy, organised, comfortable, phenomenal location and amenities.
Transfers and logistics: seamless, even on such a busy day.
Menu: breakfast was plentiful (more fresh fruit would be nice), afternoon tea was fabulous, dinner would have benefitted from more vegetables to accompany the very tasty meats - perhaps less fine dining portions and more 'let's fill up the skiers.' Drinks were available and flowing nicely.
Staff: (Ailsa, Luca, Ella, Adam) were attentive, friendly, discreet and fun - relaxed but professional, which made us feel very comfortable and nothing was too much trouble.
Thank you for ordering 3 days of sunshine and 3 days of powder-perfect snowfall!
Separate note: GVA airport (once through security) needs a serious upgrade, quite surprised by the lack of airport organisation and service.
Thank you so much for the best week, we'll see you again soon!