Find Chalets
Menu

ENQUIRE NOW

Please contact Louise, Georgia, Jonnie, Andy or Lottie if you have any questions. Email ski@vip-chalets.com or click below.

Enquire and Book Now

Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

1 - 10 of 7974

View all

  • Great holiday and fantastic service

    Catherine Stage 20 Feb 2018

    Stayed Feb 2018
    I want to thank all the team at Hotel Theodul for such a great holiday. The chalet hosts could not do enough for us and were extremely flexible and accommodating, no matter how challenging our demands - thank you!! The food was absolutely delicious, the best I have had by far in a chalet hotel. The service was amazing and meals were always served with a cheery smile. Special thanks to Gar and Adam who were both exceptional and a credit to VIP Ski. The hotel was very comfortable with good room sizes and facilities. Of note, is wonderful spa which was fabulous after a long day skiing. I would highly recommend!!
    Read more…

    Lech
    ,
    Hotel Theodul
  • Great chalet hosts

    Kim S 20 Feb 2018

    Stayed Jan 2018

    Fabulous skiing holiday in Morzine, staying at VIP CLUB Alaska. Superb location and a lovely chalet. Lisa, Charlie Tom and Adam worked hard to ensure that we had an excellent stay – a very friendly and talented team. The food was excellent, the cakes amazing. The one downside is that despite being an excellent team, they were let down by resort management when significant problems occurred e.g. three days of cold water/ showers. The hot tub was great, but mats and towels would be good.

    Thank you for taking the time to provide feedback on your recent holiday. I am thrilled to hear that the team looked after you well, but extremely sorry to hear you had issues with the hot water whilst you were staying with us and that you feel the Resort Manager let you down in the way that this was dealt with. The plumbing issues have now been resolved but once again, apologies to have let you down on this occasion, I do hope that you might consider travelling with us again sometime in the future.

    Read more…

    Morzine
    ,
    VIP CLUB Alaska
  • half term in Les Gets

    Adrian Bell 19 Feb 2018

    Stayed Feb 2018
    In the most busy week of the year Adam and the team provided a fantastic service from the moment we arrived. The chalet has a superb location and the staff go the extra mile to look after you. Food is very good and being quite a small chalet you will get to know most of the staff guests including the chef , Jamie, who took the trouble to welcome us. All the staff were very good and in particular Jamie and Evie in front of house looked after us very well. Rooms are very with nice with views and decent size bathrooms, plush towels and bedding. There is also a speaker that can be connected to which was a nice touch.
    Read more…

    Les Gets
    ,
    Altitude Lodge
  • Best Ski Holiday!

    Nadine James 19 Feb 2018

    Stayed Feb 2018
    From the moment we arrived to the minute we left, VIP ski were always around to provide a helping hand to make this ski holiday one to remember! The chalet was spotless upon arrival and kept that way throughout the whole week by our hosts Hannah and Beth. The girls cooked and presented the food beautifully each day and even changed the menu to accommodate our requests, nothing seemed to be an issue! Our hosts were also on hand to provide us with recommendations of both the best ski runs and bars within Val. We felt at home in the chalet straight away and the girls made sure we had everything we needed for a comfortable week. The drivers were always on time and having them just a phone call away was a great addition to the holiday. We would definitely recommend using VIP ski holidays and we already look forward to planning our next VIP trip!
    Read more…

    Val d'Isère
    ,
    Chalet Madrisah
  • Feb Half Term

    Ali Naini 18 Feb 2018

    Stayed Feb 2018
    This is our 7th year with VIP. Great holiday as usual: Great chalet Great service concept Gemma (resort manager) was very helpful and resourceful Friendly chalet staff But a few service issues, relative to VIP's usual high standard. For example: Cutlery and dishes were frequently not clean Food portions were often smaller than usual Bought wine and fizzy bottle caps were thrown away, wasting any leftovers
    Read more…

    Alpe d'Huez
    ,
    VIP CLUB Chateau
  • Half term heaven!

    Penny Angell 18 Feb 2018

    Stayed Feb 2018
    As ever a great week in La Plagne even though we were not blessed with the weather. Lucy was fantastic, perhaps our best chalet host yet (and we have been travelling with VIP Ski for 10 years!). Her cooking was excellent and she was great at adapting recipes and menus where required for us and the children. And the never ending supply of pancakes for breakfast was much appreciated by our two children! John was very helpful in sorting out transfers to the Bobsleigh and ski passes, meaning we had a very relaxed time. Only two niggles - the white wine selection was not great (bring back Le Boaq from last year!) and having a stand up shower in one bathroom rather than a bath would help accessibility. See you next year!
    Read more…

    La Plagne
    ,
    Summit View, Garda Suite
  • Boom-Boom-Pow!

    Richard Gillings 18 Feb 2018

    Stayed Feb 2018
    We had an amazing holiday with VIP! Only one drawback was that it would be great to have children car seats available for the transfer. The team were very helpful before we arrived and continued to be during our stay. Daily checks from Jon to see if we needed help with anything were very much appreciated. By far the best thing in our cosy, clean chalet was our super host Kat, her kindness and her delicious baking and dinners. Thank you SO much for a memorable skiing holiday :)
    Read more…

    La Plagne
    ,
    Summit View, Como Suite
  • Guest Review

    Bonnie Morris 18 Feb 2018

    Stayed Feb 2018
    Wonderful holiday - Cat was a brilliant host, her cooking was really good and the cakes were divine. She was a star. The chalet was perfect- amazing location and really comfortable. We also had Michael as our nanny for the week - he was brilliant with Bea and Ned and made the week relaxing for us as a family. I can't fault any of the staff - everyone was friendly and helpful and 'catman' aka John was a hit too! My only negative feedback would be that we couldn't properly fit car seats and from a safety point of view, this was disappointing.
    Read more…

    La Plagne
  • Overall - very good

    Juliette Stacey 18 Feb 2018

    Stayed Feb 2018
    A good balance of socialising and time alone. Good food but with all the Savoyard food in the mountain restaurants we would have liked lighter dinner options and some green vegetables! Charlie is a great chef-would like some of his recipes! Team worked hard to get the 4 separate parties staying here to socialise-thank you. All very polite and very helpful. Recommendations: Could do with another woman on the team to balance the atmosphere amongst the chalet team. Fizz before dinner is a nice touch, but it was always warm - so not pleasant and quite irritating when you've been looking forward to it! Floor mats needed in spa area, we had to use our bath towels which was irritating as they are only changed once in the week. Whole chalet has been too hot - found the lounge stifling in the evening once the fire was on, and dining room next to open kitchen means we got too hot at dinner too. Chairs in the balcony would be nice. But overall, very good so thank you
    Read more…

    Morzine
    ,
    VIP CLUB Alaska
  • Excellent, all round...!

    Dan Gwyther 18 Feb 2018

    Stayed Feb 2018
    From the civilised late morning flights, comfortable transfers and warm welcome, to the exceptional food - consistently exceeding expectations - clean and luxurious chalet and 30 second walk from the lift, we could not think of anything that we could realistically change to make the holiday better! Already looking at next year.....
    Read more…

    Morzine
    ,
    Chalet Kaila