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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • First Family Ski Holiday with little people!

    A L 17 Feb 2025

    Stayed Feb 2025
    We had an absolutely fantastic ski holiday in Morzine, many thanks to our hosts, Matt and Millie and the rest of the team. From start to finish, they made the experience enjoyable! The food was delicious!! We would absolutely use VIP Ski again!
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  • Very happy with VIP

    Gillian M 17 Feb 2025

    Stayed Feb 2025
    The experience at the chalet was excellent overall, with a couple of things that could be improved. 1. The food was very good throughout. 2. The chalet hosts were all very friendly, and also willing to listen to requests and understand them. 3. Rooms were well prepared and good, with good working showers. Things that could be improved: 1. The steps up to the piste became increasingly slippery and steep - could they be cleared, gritted and salted? 2. It took some visits from a technician to get the hot tub up to 40 degrees on the first day, and on the very last day it seemed to have broken again. The chalet hosts seemed unaware that it isn't enough for a hot tub to be steaming - it needs to actually reach 40 degrees (or close) at the time the guests want to use it. It would be useful to train the hosts to check the actual temperature each day and to call the technician if the tub isn't reaching it. 3. It would be a nice touch to leave current piste maps in each room for the guests, especially useful for those who might not know where to get one.
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  • The best family ski holiday ever!

    Polly Cochrane 17 Feb 2025

    Stayed Feb 2025
    Thank you to everyone at VIP ski and Bear Lodge. I was looking for a last minute holiday for myself, my husband and 17 month old that needed to be ski in/ out, have childcare, swimming pool and spa, catered and high enough altitude to have great snow…. VIP arranged for all of this and more at Bear Lodge! We had the best ski holiday ever. Our son Otto had the time of his life at Bear Cubs with Alice and the other Nannie’s. We got regular updates each day and heard all about his adventures from swimming to sledging! The food was delicious and all the staff were friendly and attentive. We want to give special thanks to Alice, Daisy, Marshall, Angus, Freddie & Josh. Thank you once again and hope to be back next year!
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  • A superb week in the VIP cocoon!

    Susan Jackson 17 Feb 2025

    Stayed Jan 2025
    I can't say enough good things about the VIP team at Altitude Lodge. From the greeting at Geneva, efficient transfer to the lodge and then the whole week of incredible service, food, drink, advice etc. These guys go above and beyond. I am a Mum with 2 grown-up kids and this set-up was perfect for us with the chance to socialise with other guests at dinner and in the lounges, and no grocery shopping or cooking required for 7 blissful days. The sauna and our private hot tub were the cherry on top after a full day's skiing. Thanks so much for looking after us so well. VIP every time!
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  • Perfect stay in Avoriaz

    Elizabeth Jones 16 Feb 2025

    Stayed Feb 2025
    We had a fantastic time at Chalet Kipnuk in Avoriaz. The chalet was gorgeous and we loved the much needed jaquzzi. Our hosts, Ellie and Millie, were absolutely wonderful — friendly, attentive, and always ensuring we were well taken care of. The evening meals were perfect and the afternoon cakes were delicious. Every member of the VIP Ski team we met were helpful and welcoming, making our stay even more enjoyable. Thank you, we’ll definitely be back.
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  • Incredible ski holiday

    Nick Cole 16 Feb 2025

    Stayed Feb 2025
    Thanks VIP for an amazing holiday, it’s our 2nd time back to Bear resort. Everything about the chalet was incredible from the location, to the in house ski hire, distance to Arc 1950. All the staff were great and the food Mimi cooked us in our chalet was very high quality and very accommodating of the kids. I don’t really want to go anywhere else for our next ski holiday!
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  • Fantastic Ski Resort and Lodge

    D F 16 Feb 2025

    Stayed Feb 2025
    As a family of 5 we had a fantastic stay at Bear Lodge. Arc 1950 is a great resort for families and the Bear Lodge is a perfect location on the piste. The lodge was 5star from start to finish, excellent pre holiday communication, followed up by a seamless arrival and check in. The ski rental onsite is fantastic. All lessons for the children were in small groups and left from the door of the lodge which made everything very easy. The staff were excellent and nothing was too much hassle. Would highly recommend and will hopefully return next year.
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  • Wonderful holiday

    Fiona McCune 16 Feb 2025

    Stayed Feb 2025
    The Chalet Mouk within the Bear Lodge was perfectly situated to ski in and out. It was a 3 min walk up the snow to the village centre. The chalet was comfortable and the staff excellent and very friendly. The food was delicious. I would certainly come back here .
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  • An Exceptional Ski Holiday with VIP Ski at Bear Lodge, Les Arcs

    Selica Sevigny 16 Feb 2025

    Stayed Feb 2025
    From the moment we landed at Geneva Airport, our experience with VIP Ski was seamless and truly five-star. Their friendly and professional staff were there to greet us, assist with our luggage, and ensure a smooth transfer. The coach journey was extremely comfortable, complete with toilet facilities, making the ride effortless after our flight. Upon arrival at Bear Lodge, we were warmly welcomed by the reception team, setting the tone for the outstanding hospitality that followed. A dedicated staff member took care of our bags and ensured they were brought directly to our room—just one example of the impeccable service we received throughout our stay. The accommodations were spotlessly clean, well-designed, and incredibly comfortable. Every detail of the lodge seemed thoughtfully considered, from the assigned ski lockers to the convenient 24-hour coffee and hot chocolate station—a small but delightful luxury to start (or end) the day. It was such a delight to end our ski day at the spa/pool facilities which had a hot tub, sauna, gammas steam room and pool. One of the standout aspects of our stay was the dining experience. As a vegan and gluten-free traveler, I often find it challenging to dine in France, but the chefs at Bear Lodge went above and beyond to create unique, flavorful, and beautifully presented meals every evening. Their attention to detail and willingness to accommodate dietary needs was truly impressive! The service throughout our stay was exceptional. A special mention to Marshall, Alex, Angus, and Ellie, whose warm smiles, engaging conversations, and outstanding attentiveness made our holiday all the more enjoyable. We booked our trip just 24 hours before departure with little knowledge of what to expect—it was a last-minute family arrangement. What a fantastic surprise it turned out to be! We have since recommended VIP Ski and Bar Lodge to several friends with children, as their on-site nanny service and ski school were exceptional. Our niece and nephew had an equally fantastic experience, and the evening cinema setup was a lovely touch! A huge thank you to the VIP Ski team for exceeding our expectations and making our family holiday truly unforgettable!
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  • Faultless from start to finish

    Kirsty Norfolk 16 Feb 2025

    Stayed Feb 2025
    We have had the most amazing week in Val d’Isere! Right from our arrival until the moment we left we cannot fault our experience, every VIP staff member we encountered during our stay was so friendly and helpful and we truly felt so welcome and looked after. In particular our hosts Becca and Robbie were amazing, nothing was too much trouble and they treated us just like we were part of the family - fantastic holiday. We will certainly be back!
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