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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

1 - 10 of 6864

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  • Excellent experience from start to finish

    anna binstock 26 Apr 2017

    Stayed Apr 2017
    Service was impeccable from the booking stage, to arrival at Grenoble, to arrival at the chalet and the entire week. Everyone was so helpful and made easy. The food quality in club aspen and choice of food was excellent -especially given our dietary requirements e.g. pescatarian, dairy free etc. The links with oxygene ski school were also great. My 4 year old loved being in the chalet and playing with the other children. He also loved going in the hot tubs.
    Read more…

    Val d'Isère
    ,
    VIP CLUB Aspen
  • Fantastic

    L G 25 Apr 2017

    Stayed Apr 2017
    Although staying the last week of the season our chalet host could not have been more attentive, professional and caring towards every aspect of our chalet holiday. Jaya's attention to detail, her exceptional skills in the kitchen and her ability to nimbly arrange our mountain and ski needs in French was a refreshing and most appreciative bonus to our holiday. Jaya is in our opinion an absolute asset to the VIP team, we hope to see her again on subsequent holidays. We feel totally spoilt by this beautiful chalets location and character as its a hard one to beat. Jenny our nanny was great with the children and I am sure they will be asking for her next year.. in fact they already are. Thank you VIP for another great holiday.
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    Val d'Isère
    ,
    Chalet Bel Sol
  • Lovely family break

    S R 25 Apr 2017

    Stayed Apr 2017
    We had a great week with VIP in Lech. The hotel was comfortable, friendly and relaxed. The food was good and the flexibility of meals for the children (either children high tea or eating with their parents and the choice of a children's menu, full adult menu or mix and match) was excellent. The location of the hotel is great and Lech and Zurs together offer plenty of skiing (even on the warm days of early April). Our only real criticism would be the quality of the towels (which were thin and small) and the pillows. Improving these would make a real difference to the feel of the hotel. Thanks for a great holiday!
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    Lech
    ,
    Hotel Theodul
  • Beautiful holiday

    Jane Boxall 25 Apr 2017

    Stayed Apr 2017
    Relaxing enjoyment ....full of things to do. Fun and fantastic hosts. Loved the hot tub and saunas/pool at the end of a fun day of skiing. Food was exceptional and well presented . Comfortable and efficient quality to all aspects of staying at the VIP chalet. Highly recommend . Happy friendly staff. A fun filled trip and I would do it again.
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    Val d'Isère
    ,
    Bellevarde Lodge Savoie
  • Another great holiday with VIP

    R S 24 Apr 2017

    Stayed Apr 2017
    This was our sixth trip with VIP and once again we were not disappointed. Georgie and Faye were excellent hosts who were very friendly, easy to chat to and developed great relationships with our two children (who were very upset to leave them at the end of the week). It was our second holiday of the season with VIP so it was nice that Georgie and Faye made the effort to talk through the menu with us to understand whether we had any favourite dishes or things we’d like to change. They went on to serve a very well prepared and tasty meal each evening. Olivia was our nanny for the week and was a real delight. From the minute she arrived each morning she had fun activities planned for the children and fitted in a range of outdoor adventures around ski school drop-off and pick-up. Like Georgie and Faye, Olivia is a real credit to VIP. Due to our holiday being late season and the snow rapidly disappearing at resort level the chalet was no longer ski-in and ski-out. This worried us initially but was never a problem due to the VIP chauffeur service - we never waited more than a few minutes for a driver to arrive and efficiently get us to or from the slopes. The one area for improvement would be a refresh of the chalet. Some of the fixtures, fittings and furnishings are beginning to look a little tired and could do with an update. Overall we had an excellent holiday and are already choosing a chalet for next season.
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    Val d'Isère
    ,
    Bellevarde Lodge Muscat
  • Lovely week at the end of the Easter holidays

    S H 24 Apr 2017

    Stayed Apr 2017
    A stunning chalet, everything very clean and new, no shabby edges at all. Excellent location, quiet but not a million miles away from the action. Ellie & Andy were wonderful chalet hosts, charming and efficient but also relaxed and good fun, all whilst maintaining a very professional attitude. They were particularly good with the children, showing incredible patience skills! The hot tub & pool were great to have too.
    Read more…

    Val d'Isère
    ,
    Bellevarde Lodge Chablis
  • Lugano

    Speedie Buck 24 Apr 2017

    Stayed Apr 2017
    Max and Tabitha were awesome! Last week of the season and we were looked after so well. With most of La Plagne running out of everything they presented us with delicious food and catered to our every need. Thanks Guys! Thanks also to Ben the resort manager for sorting us out. I love VIP!
    Read more…

    La Plagne
    ,
    Summit View, Lugano Suite
  • Great to be back!

    Sophie Comninos 23 Apr 2017

    Stayed Apr 2017
    Despite booking for nearly the end of the season, Val never disappoints. Sun and snow were brilliant and weirdly we had snow mid week. We were looked after brilliantly by Owen and Charlotte and will leave several pounds lighter. Thanks a million.
    Read more…

    Val d'Isère
    ,
    Aspen Lodge Penthouse Suite 8
  • Davos parry's

    LA Parry 22 Apr 2017

    Stayed Apr 2017
    Very nice hosts Helen and Malcolm Very nice chalet Very good concierge service Very good skiing
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    Val d'Isère
    ,
    Chalet Davos
  • Amazing weather. Snow good for final week

    J P 22 Apr 2017

    Stayed Apr 2017
    The chalet is as expected very nice. The rooms are comfy although some of the pillows and mattresses could do with replacing. Location is great for slopes even without snow near the entrance allowing ski in and out. Rachel our nannie was terrific and our two boys were instantly at ease and happy with her. They really enjoyed the trips up the bubble and to get hot chocolate. Frankie and Hannah were good and the food was very nice. It was their last week with guests and you could tell they were ready to go home and were looking forward to the end of the season. The transfers and trip to and fro. The airport were very smooth although a little more prep on current ski pass prices and equipment hire could have been good. All in all a great holiday, lots of sun and the snow only started to turn to slush on the last day.
    Read more…

    La Plagne
    ,
    Summit View, Lucerne Suite