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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fab hol

    Nikki Carpenter 04 Mar 2026

    Stayed Mar 2026
    We were met by Lexi at drop off point in 2000 square. She took us to collect our skis and lift passes. From there we were take. To the fabulous 2140 chalet in Arc 2000! Wow what a fabulous place to accommodate a party of 14! Each and every member of the vipski staff working there were outstanding in their roles. Polite respectful helpful and made our birthday celebrations for 2 of our party go with a great swing .Matt, Izzy, Jasper, Ben and, Will absolutely added to our fantastic holiday experience ! Would recommend this place which was gorgeous! Outdoor hot tub , indoor pool sauna and steam room!
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  • Private ski-in-ski-out Chalet with amazing staff!

    Elli Cox 03 Mar 2026

    Stayed Feb 2026
    This chalet has it all. Great location at Les Arc 2000. Ski in ski out. Plunge Pool, sauna, outdoor jacuzzi, tv room and so much more. But the best thing about the chalet was their staff. Six amazing young kids that looked after us like we were family. The food was amazing and we had unlimited drinks. They catered to all our needs and booked everything we asked for outside the chalet. No request to small and they also tried to find the best solutions for us. We will definitely recommend it to our friends and family and will try and come back again next year. So thank you so much to, Lexxi, Izzy, Jasper, Matthew, Ben and Will for looking after us and making our stay a memorable one. You are all super stars.
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  • A very happy stay!

    Tom M 03 Mar 2026

    Stayed Feb 2026
    This was our second year at Bear Lodge. When you find a place that is so perfect for the kids, it’s very hard to look elsewhere! From the friendly staff and great nannies, to the direct piste access, kids tea, the pool, sledging on tap…Bear Lodge was great!
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  • Great first holiday with new baby

    Hadyn Everson 03 Mar 2026

    Stayed Feb 2026
    This is now our 8th trip with VIP but first time as new parents travelling with our 8 month old for the first time. A personal thanks to Adam - resort manager for being really flexible and making sure we had all the things we would need. In the chalet we were provided with a bath seat, cot, child sledge and high chair. George and Freya were really accommodating hosts, making up daily meals for our son who is weaning and he tried plenty of new foods while he was out there. We were provided with Maisie, the resort nanny who was fantastic looking after our son while we skied. We really appreciated the flexibility of being able to arrange to have her for a few mornings during the week so our whole group could ski together. Overall this was a really good trip with a very good VIP team this year who deserve props for being as accommodating as they were. Suggestions: I think ad hoc/flexible nannying (rather than having one for the whole week) was much better for a family like ours and is something I would use again next time if it was offered.
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  • Great family holiday

    M T 02 Mar 2026

    Stayed Feb 2026
    Chalet Kakisa is fantastic. It’s in a great location with real ski-in and ski-out. There’s even a little place to build snowmen outside. There’s plenty of room inside and a fun pool and hammam. The Boorum is excellent although there are two few hooks for jackets. Our hosts (Luca, Ailsa and Ella) were wonderful: fun, charming and helpful. They kept the chalet clean, advised us on the best places to go - both on the slopes and in the village - and cooked delicious meals and treats. The food was excellent. There was more than enough to eat and the children’s meals were good including fancy desserts. One note: the drinks fridge is a great idea and is well stocked but you need to request beforehand if you want more soft drinks and a little less alcohol. Overall, a great family holiday in a wonderful chalet with terrific hosts.
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  • Perfect

    David Owen 02 Mar 2026

    Stayed Feb 2026
    Fabulous week in Paradiso. We were looked after so well by Mima with effortless attention to good service and culinary skills. Perfect cosy, stylish and well appointed chalet, kept spotlessly clean by Mima. Even the snow and weather was perfect. Polly provided super breakfasts to top it all.
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  • Exceeded Expectations

    CG CG 02 Mar 2026

    Stayed Feb 2026
    Bear Lodge is a great Chalet Hotel, you can literally ski right from (& back to) the door to the ski room. Ski and boot rental is on-site, and ski passes are waiting for your arrival, provided you've requested the service. there is underground parking for those that drive. The Les Arcs/La Plagne Paradiski area is one of the best and biggest skiing domains in Europe, so there's something for everyone. There are loads of staff on hand at the Bear Lodge and they are a very cheerful and happy bunch, as well as being polite and helpful. Although my room wasn't huge, it was well-appointed, clean and quiet. The food was great, much better than I expected, with a choice of 2 starters, 3 mains and 2 desserts every day. I will return, thoroughly recommended!
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  • Best ski holiday to date.

    Robert Sroka 02 Mar 2026

    Stayed Feb 2026
    I am fortunate to have skied in a number of locations around the world. The service, and experience from VIP has been the best so far. From Alex and Polly in our chalet to the amazing ladies that run the crèche. Everyone was amazing. Delicious meals for both children and adults alike! Everyone of the staff went above and beyond. Being able to leave our children in such capable hands was a real highlight. Also huge shout out to Finn and the other team members that ferried Peter to and from ski school! It all came together to deliver a stress free and enjoyable week in the Alps.
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  • Worth every penny!

    Susie S 02 Mar 2026

    Stayed Feb 2026
    We had the most incredible holiday ever. Travelling with littles ones can sometimes be tough but not with VIP! The bear club was beyond brilliant and the children loved it. They took our eldest to and from ski school every day so we didn’t need to worry and could ourselves enjoy a day on the piste. They took them out ice skating and for hot chocolates - the kids loved it. Thanks to Lauren, Lily and Mary-Anne. We had Alex and Polly looking after us in the apartment. Again an amazing experience. Kids were fed earlier than us which meant we could put them to bed and have adult time. Food was outstanding for all. We will be re-booking next year!
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  • A special week

    Alice Gardner 01 Mar 2026

    Stayed Feb 2026
    Great accommodation, location and food - everything was so well organised and every detail thought about. All staff were friendly and nothing too much trouble.
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