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Please contact Louise, Jonnie, Andy, Katie, Libby or Ben if you have any questions. Email ski@vip-chalets.com or click below.

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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

1 - 10 of 11146

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  • Fantastic enjoyable stay!

    Katie Horan 16 Jan 2020

    Stayed Jan 2020
    From the moment we were met at the airport to the time we left we were warmly welcomed by all at the hotel staff, especially the lovely hotel hosts who were all so friendly and helpful through out our stay. The food was delicious and beautifully presented.
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    Lech
    ,
    Hotel Theodul
  • Sejour parfait une équipe super

    Moiteiro cerdeira Virginie 16 Jan 2020

    Stayed Jan 2020
    Je souhaite remercier toute l équipe vous avez été au top. Nous avons été heureux de tous vous rencontrer , vous êres super toujours la quand on avais besoin de vous.
    Read more…

    Avoriaz
    ,
    Chalet Kipnuk
  • Excellent experience

    Duchene Nathalie 15 Jan 2020

    Stayed Jan 2020
    It's a beautiful experience in Avoriaz. The personal is very nice and very professional. I'm come back !!!! Thank's
    Read more…

    Avoriaz
    ,
    Chalet Ipaka
  • La team des pepites

    Cassilingom Ophelie 15 Jan 2020

    Stayed Jan 2020
    A very good team !! Un sejour tres agréable avec un personnel vraiment extra !
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    Avoriaz
    ,
    Chalet Ipaka
  • Returning to our 2nd home

    Joanne Dawkins 13 Jan 2020

    Stayed Jan 2020
    We’ve both been skiing since the 80’s and this is now our 8th time to Lech and our 3rd stay at Theodul. The food was delicious and it’s a great location in Lech. The staff are very friendly and attentive. The only negative we can think of is it’s way too warm in the dining area. We’d definitely recommend the property.
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    Lech
    ,
    Hotel Theodul
  • Fabulous White Christmas Festivities

    Karen Y 13 Jan 2020

    Stayed Dec 2019

    We had a fantastic time over Christmas at Bellacima Lodge. The chalet itself is fabulous, the best chalet we have ever stayed in to date. The hot tub outside was a total hit and very well used, the sauna was just the ticket after a hard day and the swimming pool, although requiring some skill to master, was a nice option. The cinema room was a real boost for a fun and social night in. The chalet staff in the lodge were exceptional, Liv, Molly and Johnny were definitely the best hosts we have ever had the pleasure of meeting too. They were quick to react to any issues and made delicious food even though there was a number of dietary requirement. The Christmas Day fare was wonderful and the guys themselves made Christmas special too. All the other staff were from Ben the resort manager, Harry And the drivers including Sam and Cosmo. Another boost was the fabulous other guests we met too. This was our first Christmas away and we would definitely do it again.

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    Meribel
    ,
    Bellacima Lodge
  • Wonderful Hotel and excellent service.

    Pernilla Roos 13 Jan 2020

    Stayed Jan 2020

    Our week in Hotel Theodul exceeded all expectarions. Having skied with numerous other companies over the years, we were genuinely suprised by the VIP Ski experience. The hotel is both luxurious and homely, the spa and pool a particular bonus. The staff and management team were welcoming, friendly and professional. The food was a real highlight - well above the standards we expect from chalet / package ski trips with a good range and variation. We will certainly be back in future and would not hesitate to recommend hotel Theodul to others.

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    Lech
    ,
    Hotel Theodul
  • Pre Christmas break

    Sue Labrum 13 Jan 2020

    Stayed Dec 2019
    Overall an enjoyable holiday. This was the first week of the season and, as such, there were a few teething problems. The staff would have benefitted from being in the resort for longer before guests arrived. Examples were - staff very nervous about giving talks to guest on the transfer bus and on introducing the chalet on the first night. As part of training, why not make them stand up in front of each other to practice? That way they learn from each other and develop confidence. The ski guides, who were very keen to please, had only skied in the resort for a day prior to guiding, so didn't know the slopes well enough. I'm sure these things will improve as the season goes on, but why not make sure they hit the ground running ready for the first week of guests, rather than first week guests feeling like guinea pigs? That said, the chalet was well located and very spacious. The food was generally good, although again a few teething problems. One night we were promised beef wellington, but the wrong cut of beef was delivered, resulting in roast beef & Yorkshire pudding. Still very tasty, but not beef wellington! More vegetables most nights would have been welcome. The skiing was extensive, although on a couple of days quite a few lifts were closed due to high winds. One day we walked the winter wonderland path to Zug, which was very enjoyable. We would return to Lech another time, and would definitely consider booking again with VIP Ski, but maybe not the first week of the season!
    Read more…

    Lech
    ,
    Hotel Theodul
  • January in Lech

    Andy B 13 Jan 2020

    Stayed Jan 2020

    Our second visit to Theodul in the last theee years. An excellent week in this extremely well managed and comfortable Chalet Hotel. All the staff that we met were friendly, fun and looked after us very efficiently and with good humour and smiles. The food was very good with a small but varied choice of each course and very fine cakes and biscuits for tea. See the photo of the Manager himself with mop in hand - no obvious staffing hierarchy !! Well done

    Read more…

    Lech
    ,
    Hotel Theodul
  • Very VIP

    Lisa Sunner 12 Jan 2020

    Stayed Jan 2020

    A fabulous holiday made all the more special by the hosts, Kirsty, Brooke and Emma. Exceptional food with any special requests catered for and menus were well thought out. Possibly a bit too much food but again we skipped dessert and the cheese board. Lovely wine choices and special afternoon tea which we all looked forward to after a day on the slopes. Ski hire and lessons made really easy to organise in advance and all ready at our chalet on our arrival. All together a wonderful experience made special by the hosts. Would definitely book again.

    Read more…

    Morzine
    ,
    Valdez Suite

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