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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Incredible!

    Nicola Symberlist 30 Apr 2026

    Stayed Apr 2026
    This was outstanding from start to finish. We have stayed in the Bear lodge before and we know how amazing it is, we’ve stayed in the hotel side but not in a chalet. Chalet zozi was incredible waking up with the mountains on one side. I’m walking through to the dining room and seeing the slopes on the Other was absolutely exceptional. We had full use of the pool, the cinema room and the facilities. It was the last week of the season so things are starting to slow down and we were the only ones in the hotel. Our original booking was for the hotel, but because we were the only ones there we got upgraded to the chalet and we were not disappointed. Our chalet host Becca was fantastic, nothing was too much trouble. Food was fantastic. Couldn’t fault it. Rosanna and Hannah were fantastic as well. Hannah would check in on us most mornings just to make sure that everything was going well and see what we needed. It was the attention to detail that really shines through. We would definitely recommend VIP Ski and also highly recommend Bearlodge for its convenience, it has an on-site Nanny service which was exceptional. All in all 10 out of 10 we loved every every minute out of it and we can’t wait for next year thanks so much.
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  • Lauren M

    Nicola Symberlist 30 Apr 2026

    Stayed Apr 2026
    We had a fantastic time. This review is for our Nanny's Lauren T and Lauren M. The Lauren’s were fantastic with Wilder. He had lots of fun. They kept in touch the whole time with photos and videos excellent with communication. Sleep times, lunch etc. It really allowed us to enjoy our holiday whilst our son was being looked after in a happy environment . I really would recommend the Lauren’s as Nanny’s in the future. Thanks so much.
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  • Turns out you can ski with small kids

    R S 27 Apr 2026

    Stayed Mar 2026
    We came to La Plagne as a group of 3 families with 5 kids under 5 between us. Rochette was a great chalet apartment with a great sized living area. The 3 double rooms are a little small especially if you need a cot in them. The hot tub has fantastic views of Mont Blanc. Cam and Eleanor were a great team. Cam’s food was amazing for both adults and kids. Childcare was on site and so convenient. Great touch to send someone from the VIP ski team to the kids ski lessons as an extra support. The team in bear cubs was fantastic and supported us through a disappointing last minute change to our kids key workers in the middle of the week. We were disappointed (& the kids upset) that this was allowed to happen (by middle/resort management I think) as they should have planned more effectively to anticipate if team changes were needed. This is the reason I have rated it as 4 star.
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  • Outstanding service

    A S 27 Apr 2026

    Stayed Apr 2026
    Really outstanding service from Dan, Olly, Ella and Tom. First class food and wonderfully attentive service. Thank you guys, you made our end-of-season break in Val extremely special. Amazing snow conditions and big blue skies made it even more magical. Will be back.
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  • Late season special

    JANE WATERS 27 Apr 2026

    Stayed Apr 2026
    I was very impressed with VIP ski..just little things like having the ski equipment delivered and collected makes a big difference. If i had to make a comment..the amount if food is just too much..None of us could eat it all despite the fact that everything was incredibly delicious. I just hate seeing so much wastage. It might be an idea to sell the cookbook..i would have bought one..the food was excellent..but just too much !
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  • Fun!!!

    Callum Davison 25 Apr 2026

    Stayed Apr 2026
    Imogen and Daisy were absolutely brilliant chalet hosts. They were warm, friendly and attentive throughout, and made the whole stay feel really easy and relaxed. Everything was well looked after, the food was great, and they struck the perfect balance between being professional and good fun. Nothing felt like too much trouble, and they helped create a really lovely atmosphere in the chalet. A big thank you to both of them and the boys — they made the trip even better and we’d happily recommend them.
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  • What a treat!

    Rachel Pinn 25 Apr 2026

    Stayed Apr 2026
    We had a wonderful week. We were so looked after by Imogen, Daisy, Grace and Oscar from start to finish, nothing was too much trouble. They were all friendly but professional, the perfect balance which created a really warm and relaxed atmosphere. As for the food! Ollie and Dan produced remarkably high standard dishes, day in day out. I fear I will never have another Beef Wellington like theirs (unless I re-book). The chalet facilities were top notch and we very much enjoyed the pool after day skiing. Am actively providing links to interested friends. Thanks again to all the VIP team.
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  • VIP SKI exceeded our expectations

    michael barker 21 Apr 2026

    Stayed Apr 2026
    The chalet was very clean, comfortable, spacious, well appointed and equipped, and very convenient location for ski-in/ski-out. The meals by our chalet hosts (Jess and Richard) were all excellent - well cooked, well presented and well considered - and both of them were so good-mannered, polite and friendly. Actually, all of the VIP SKI resort team were wonderful - friendly and helpful at all times (with special mention to Hannah, the chalet manager, who popped in every morning and night to check we were OK), and Tilley (who was a great help from the concierge desk on many occasions). The ski hire and lift passes were sorted out very efficiently upon our arrival, and the VIP SKI Concierge WhatsApp was a great idea for supporting us during our holiday (e.g. booking tables for lunch etc). We have been on ski holidays with other chalet companies in the past, where they have been quite judicious with the inclusive wine and other alcoholic drinks. Not so with VIP SKI! Our fridge was constantly stocked with included/complimentary champagne, wine and beer - it's a wonder that we have not returned as alcoholics! We had a minor problem on our chalet host's day off, where we were assured that continental breakfast and afternoon tea would be left out for us. Unfortunately, neither materialised. Some breakfast provisions (milk, fruit, croissants etc) eventually arrived from George at 8.50am, after we chased the VIP Concierge team, and our afternoon cake was found frozen in the freezer that evening! However, these minor set-backs would not deter us from recommending VIP SKI, or staying again, as the holiday overall was excellent and a 5 star product from VIP SKI. Thank you. One final thing to suggest is that VIP SKI could advise guests to bring snow shoes or boots for walking around the village in the evening. There was too much snow and ice for using normal shoes. Thank you to everyone at VIP SKI, including Jess who helped with our booking of Chalet Choko and offered us an attractive last-minute option.
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  • Superb new Graciosa!

    C C 20 Apr 2026

    Stayed Apr 2026
    Graciosa is a fabulous, top notch, new chalets build in La Plagne. We couldn’t have asked for more in the way of comfort, convenience or service! Notes to VIP Ski Beth was an awesome chalet host. Emily was great (we can forgive her the burnt croissant and mixed tea orders on Thurs a.m.(!) - late night on Weds?). Finn was also brilliant. A few suggestions: - decaf granules doesn’t cut it. Need top notch decaf beans or fresh ground pls!!! - need to sort the splinters. Our 9 year old had one on arrival. Not the best start. More during the week. Just all needs a wax or seal. The look is worth it. - massage studio needs adjustment. Too bright. Needs a dimmer / ambient lighting. No chair outside - had to stand while waiting in corridor in just a robe while staff and skiers walk by(!); lights go off in corridor if you’re static; no signs so I wasn’t sure where to wait and almost walked in on someone having a treatment; mirror in treatment room needs replacing or moving as otherwise you have no privacy when being asked to ‘turn over’ - caught masseur looking!! - need better options than just ‘coke’ in fridge; some syrups for kids (squash) and lemonade or Fanta etc - Bar area doesn’t work well - not enough seats; can’t do quiz if more than a few suites come; change where bar is which cuts room in half; open plan with reception as otherwise large wasted space; liked quiz at 6 as family could join in; - put small shoe racks outside suites for outdoor wet boots - chalet door was NEVER shut. Staff used to coming and going without ever pulling it too properly. So we never came home needing to use key. It didn’t feel unsafe as was quiet but it’s a general security and safeguarding issue. Needed too hard a pull to shut door properly. - easyJet and other companies treat children as up to 13 or 15; 12 is too young and is more cost prohibitive for families
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  • Another fantastic VIP Ski holiday

    G J 20 Apr 2026

    Stayed Apr 2026
    The Chemmy Alcott week in Bear Lodge is the BEST way to end the season. Great skiing, great hotel and great fun. Many thanks to Gareth, Kristen, George and all of your teams at the London office, the Alps and the resort. The combination of the ski guiding, the wellness area, the delicious food and the exemplary service provided a wonderful holiday experience. Skiing with the multi-talented, inspirational and refreshingly down to earth Chemmy Alcott was amazing - such a good ambassador for skiing and general well-being. It truly was a holiday not to be missed - thank you VIP Ski.
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