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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

1 - 10 of 15124

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  • Totally awesome from start to finish

    Rhiannon Evans 22 Jan 2026

    Stayed Jan 2026
    As a complete beginner I had no idea what to expect from my first ski holiday! VIP Ski have really taken the stress out of many of the tricky things (so my ski group told me!!!) like the ski in, ski out, ski hire direct from the hotel (where you queue virtually to hire your boots etc!!) and the very well equipped boot room! Stocked with sweets and drinks :-) The facilities - The bear cubs for the children were just fantastic. The staff were so lovely and approachable, and Izzy kept me updated with messages and pictures of what the kids were up to!!! The staff in the hotel were super friendly. Shout out to George who just seemed to be here, there and everywhere! He was on hand on our first day to help with the lugging ski equipment around! Very much appreciated! Fiona was amazing too! Always engaging with the children. Louise who helped book the whole thing was just amazing. Nothing was too much hassle for her! The staff were all there to greet us on arrival and carry our suitcases, and the same when we were leaving!! We will 100% be back next year!!!!
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  • Fantastic family holiday

    A M 20 Jan 2026

    Stayed Jan 2026
    This was our second year running staying in Bear Lodge for our family ski holiday. We had a fabulous time; it is a gorgeous hotel with brilliant facilities. The childcare and ski lesson set up was superb - the Nannies are all fantastic with the children and really put our minds at ease while we enjoyed time on the slopes. The food was delicious and the staff were really accommodating. When a minor issue was raised it was dealt with immediately and professionally, thank you. We would love to come back again next year!
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  • Farmhouse Chalet in Val D'Isere

    Andy Wilson 20 Jan 2026

    Stayed Jan 2026
    My first holiday with VIP which didn't disappoint. The Farmhouse is a little quirky but certainly has character! Most of the bedrooms are fairly snug other than the main bedroom on the top floor but be careful with the overhead beams! Fortunately the chalet was not at full occupancy during our stay, I'd imagine it could feel a little cramped with 10 adult guests, particularly as there is no dedicated area to put on/take off ski boots and the ski storage cupboard is quite small. It does however have an excellent boot warming rack downstairs! Other companies I've been with provide packets of tissues and piste maps in the chalet which could be a nice touch for VIP to adopt. Our chalet host Toby was fantastic and couldn't have done more to accommodate our needs and is also a great cook. All of the staff we met were friendly and helpful and Susie did a great job catering for us on the two evenings when Toby was not available. We made use of the steam room and pool every day prior to dinner. The chalet is in a good position close to the slopes and also the bars and restaurants etc. For my skiing ability, the only negative was the absence of blue runs down to Val D'Isere and the reds were quite challenging! Therefore inexperienced skiers would need to either take the gondola down or ski down to La Daille and catch the frequent ski bus back, but this wasn't a big issue. Overall a fantastic holiday!
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  • Outstanding service & care

    Conor O'Daly 20 Jan 2026

    Stayed Jan 2026
    We had a fantastic family trip to La Plagne with VIPSki. There is nothing like a ski trip to switch off and the team of Poppy, Cat & Grace went above and beyond to facilitate a 5 star trip for 2 families with 4 young kids (5 & 1 year olds). The suites are finished tastefully, beds highly comfortable, hot tub with a serious view and a resort with lots of variety for everyone. We ate so well every day and the addition of the concierge and bus made everything painless and hassle free. None of that matters if the kids aren't having a good time and that is where VIP and the team are a step above. Bear cubs for the kids was a major hit and even when the little ones were a bit unsure or unsettled the nanny team did trojan work to look after them and keep us on the slopes. We will 100% be back. Thanks Poppy, Cat & Grace. The kids (and adults) will talk about this trip for a long time. Private feedback: I'm sure you are well aware but something would need to be done about the splinters/wood finish. More a decision for us - but if a bear cubs/nanny service was available in Avoriaz we would consider that as the transfer was long with the little kids. Oxygene feedback: I'd to change my board a couple times as they only had beginner boards at the Graciosa and I'd to go to the main shop to get something that worked after a couple days. There may be a reason I am unaware of but carting the bags round Geneva airport whilst waiting for the bus was painful. It would be good if there is a system to take them straight off our hands. The airport seems to get more and more chaotic. We could hear either furniture moving or a loud sliding door in the penthouse from about 6am through to 10pm. Unsure what it was but it could be heard through all of Makalu. Not a big deal but just noting it. Thanks all. could you keep us posted of last minute deals towards March, April. We'd be tempted to go again if we can squeeze it.
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  • Fantastic Holiday!

    Wayne & Maria Gardner 20 Jan 2026

    Stayed Jan 2026
    We have just returned from a fantastic weeks Hoilday in Avoriaz. We were blessed with heavy snowfall the few days before we left so conditions were perfect. The service we received from VIP Ski was very organised and professional from start to finish . We were met at the bus terminal by the Resort Manager Adam and taken to our Chalet where we were greeted by our Chalet Hosts, George, Freya and Ella. The Chalet (Kobuk) was very stylish and comfortable and in a great location for the lifts. The food was very good all week, freshly cooked and well presented including a varied breakfast offer and afternoon tea. A special mention to our chalet hosts who were very friendly and welcoming and made our stay very relaxed.. Would definitely recommend VIP Ski and Avoriaz.
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  • A definite upgrade

    Jamie Smith 20 Jan 2026

    Stayed Jan 2026
    First time booking with VIP ski, having done chalet holidays before there is a real difference in the service levels and quality that you get. The chalet was in a great location for the slopes, brand new and well designed. The hosts were great and we never felt like anything was too much trouble. Great selection for breakfast and a special each day was a huge step on from our previous holiday where we had the same food every day! Will definitely be looking to book for next year, we’ve already started the process
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  • AMAZING!

    Louisa Richards 19 Jan 2026

    Stayed Jan 2026
    My first VIP Ski holiday and what an absolute treat it was from start to finish! There’s so much to mention… I went with my best friend to celebrate our big birthdays and upgraded to the master suite, which was a stunning room, twice the size of the others with a bath and triple aspect windows with views of the slopes, lifts and Mont Blanc. The chalet is located right on the slopes with immediate downhill access to several lifts and the ability to ski back literally to the front door. The chalet is stunning; made of wood and glass. The bubble pool and sauna were a real treat at the end of the day. The real highlight, however, was the small team of young chalet hosts and chefs who worked non-stop to give us the best holiday possible. Matthew, James, Izzy, Lexxi, Paddy and Will treated us like royalty all week and always with a smile. From collecting us and our luggage in Polly the snow mobile on arrival so we didn’t have to walk, and bringing early morning tea to our rooms, to providing delicious freshly-cooked meals, constantly bringing us drinks, lighting the fire, answering questions, and generally pandering to our every whim, they were all simply brilliant! We started the day with breakfast… fruit, pastries, cereal, French bread and then pretty much any cooked breakfast we wanted! We had freshly-made cake waiting for us on our arrival off the slopes. And finally a delicious evening meal, with three main meal options, as well as canapés, starter, pudding and cheese. Plus, several wines and bubbles to choose from! We also met some other lovely families who shared our chalet with us (some of whom were hoping to book again later in the season!) A total luxury all week long - thank you!
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  • Exceptional week in Val d'Isere

    Simon & Jill B 19 Jan 2026

    Stayed Jan 2026
    Just returned from a fabulous week in Aspen House 3 in Val D'Isere. The chalet was fantastic - comfortable, well-located and the perfect place to relax after a long day on the pistes. Our chalet hosts were welcoming and the food prepared was nothing short of exceptional. From the ease of the booking process, through to the end of the last day in Val d'Isere, VIP delivered spot on service in every aspect. We would highly recommend VIP.
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  • Great trip

    Ian Ayling 19 Jan 2026

    Stayed Jan 2026
    Very happy with the VIP Ski experience. Definitely helped by a fresh dump of snow and blue skies, but overall had a great stay at Bear Lodge. Our room was literally 20m from the locker room and then we were out on the slopes and a 100m ski down to 2 lifts. Couldn’t get a much better location. Inside our room was great, plenty of space, with a nice bathroom - everything clean and working. The bar and restaurant were very good with plenty of choices for meals, important for us as my wife is dairy free and they provided her with plenty of alternative options. The staff were also great - helpful, attentive and a pleasure to chat to. All good, and am happy to recommend VIP Ski and Bear Lodge.
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  • Memorable

    Andrew Mitchell 19 Jan 2026

    Stayed Jan 2026
    Luckily for us the weather and snow conditions were excellent. Our chalet itself was very comfortable with excellent and attentive hosts The food and drinks were exceptional
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