Due to current travel restrictions and closure of ski resorts for the foreseeable future we will not be operating this winter. All of our staff are furloughed and our phones are currently switched off. We are sincerely sorry for this inconvenience. We will re-open in good time to start taking bookings for the 2021/22 season.

We are currently closed.
We are currently closed.

VIP SKI booking terms & conditions

VIP SKI is a trading name of Vita Brevis Limited.

referred to hereafter as the Company, VIP SKI, we, us and our.

In these booking conditions the client (hereafter referred to as the Client or you or your) means all persons named on the booking including anyone who is added or substituted at a later date.


No contract shall exist between the Client and VIP SKI until deposits or full payment as applicable shall have been received by the Company and a confirmation invoice has been issued by the Company provided that; in the case of telephone bookings made within 10 weeks of departure where payment is made by debit or credit card, a contract shall come into existence immediately upon the Company processing your credit/debit card payment and providing oral confirmation of the booking to you. When making a telephone booking in such circumstances you are deemed to have accepted these booking conditions at the time of making your telephone booking. A confirmation invoice will be sent to you subsequently.  In all cases, when you receive your invoice, please check all the details carefully to ensure that they are correct, as the invoice, together with these booking conditions form the basis of the contract between us. If there are any discrepancies in the invoice, please bring these to our attention within 7 days of issue, otherwise we will assume that the details shown are correct and amendment charges may be levied where changes are subsequently necessary. We reserve the right to amend any obvious errors in the confirmation invoice including those which concern the price. We will do this as soon as we notice the error but no later than 7 days after issuing the invoice and no later than 24 hours before departure in the case of late bookings.

2. Payment

Full payment, less any deposit pre-paid must reach the Company not less than 10 weeks prior to departure (the Due Date). The person who makes the booking on behalf of the Client (the Party Leader) must be over 18 years old and be authorised to make the booking on behalf of the Client and by making the booking the Party Leader confirms that he/she is so authorised. The Party Leader shall be liable for full payment for all those persons named on the booking and for other persons added or substituted at a later date. If payment shall not have been received by the Due Date, the Company shall have the right to cancel the booking, retain the deposit paid and levy cancellation charges. Any money paid by the Client to an agent, under or in contemplation of a contract with the Company, is held by the agent as agent for the Company until the date on which the agent pays the money to the Company.

3. Consumer Protection

VIP SKI has recently been acquired by Vita Brevis Limited (December 2020) and it is going to take us a little time to put in place the necessary consumer protections in order to ensure that your funds are properly safeguarded. Until such time we will only be taking options to reserve your chosen holiday but we will not ask you for any funds. When the relevant consumer protections are in place and we are fully compliant with the Package Travel Regulations then we will ask all option holders to pay a deposit at which point the reservation will be confirmed, a booking created (see Clause 1), and all T&Cs will apply.

In due course and before we accept any money from you then all flights and flight-inclusive holidays on this website will be financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information, or for more information about financial protection and the ATOL certificate

We will also be providing financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for non-flight packages and flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA. Cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here.

4. Prices

The prices quoted on our website are based on an exchange rate of Euro 1.15 equals £1.00. Although every effort is made to ensure that prices are accurate at the time of publication we cannot guarantee these prices and you must check the price of your chosen holiday at the time of booking at which point the correct current price will be advised to you. We reserve the right to increase prices at any time before your booking is accepted. Once your booking has been accepted we reserve the right to levy surcharges in the event of changes to the Company’s transportation costs or in dues, taxes or fees payable such as fuel surcharges, landing taxes or embarkation or disembarkation fees at ports or airports, government action (such as increases in VAT or any other government imposed increases) or in relation to the exchange rates that have been used to calculate the cost of your holiday. The Company will absorb an amount equivalent to 2% of the holiday price (excluding insurance premiums and any amendment charges). You will be entitled to cancel your holiday in such circumstances and receive a full refund (provided that you exercise your right to do so within 14 days from the issue date printed on the surcharge invoice). In cases where the Company has received payment in full from the Client by the due date stipulated for latest payment on the invoice, the Company will not impose any surcharges after payment in full has been received.

Your holiday price does not include:

5. Amendments by the client

If you wish to change any details of your booking you must inform us as soon as possible and confirm the details in writing. If we are able to accept the change we will charge an amendment fee of £30 per person for each booking change. However, any changes made within 10 weeks of departure may be treated as a cancellation and cancellation charges will apply as detailed in these booking conditions. If the change is to increase the number of persons booked no amendment fee or cancellation charges will apply. A change of name for arrangements exactly as booked does not constitute an amendment unless flight tickets have been issued, in which case a £30 per person amendment fee is payable. Name changes for scheduled flights may incur increased charges.

6. Cancellation by the client

Cancellations must be notified to us in writing by the Party Leader and will only be effective when we receive the written notice of cancellation at our offices. In all cases of cancellation by the Client the deposit, insurance premium and any amendment charges will be forfeited. The following cancellation fees expressed as a percentage of the total holiday cost payable by the person(s) cancelling (including extras such as childcare, lift passes, ski hire, lessons, private transfers; excluding insurance premiums and amendment charges) will become immediately payable to the Company.

Period before departure
Cancellation charge per person
More than 10 weeks Deposit
Within 10 weeks 40%
Within 8 weeks 60%
Within 6 weeks 80%
Within 4 weeks 100%

7. Changes and alterations by VIP SKI

Arrangements for holidays are made many months in advance, and changes can occur. We must reserve the right to make alterations to holiday and website details both before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you or your travel agent of any changes at the earliest possible opportunity. If a significant change becomes necessary you will have the choice of: (i) accepting the change in arrangements; (ii) purchasing an alternative holiday from us and paying or receiving any price difference; or (iii) cancelling your holiday and receiving a prompt and full refund. A change in flight time, carrier, type of aircraft, or destination airport will not constitute a significant change. In all cases of a significant change, we will pay you compensation as detailed below except where the change is made as a result of unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care which include but are not limited to those circumstances set out in the ‘important note’ below. No compensation is payable in respect of minor changes and no other claim for compensation or expenses will be accepted.

Period before departure

Compensation for significant changes
per person

More than 10 weeks nil
Between 4 and 10 weeks      £15
Between 2 and 4 weeks £25
Less than 2 weeks £30

8. Important note

We regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to ‘force majeure’. Such circumstances shall include, but are not limited to war, riot, civil strife, political dispute; industrial dispute (actual or threatened), terrorist activity (actual or threatened), natural or nuclear disaster, fire, technical problems with, machinery, transport or equipment, closure or congestion of airports or ports, border closures, adverse weather conditions and similar events beyond the Company’s control.

9. Travel

The flight timings, carriers, types of aircraft and resort transfer times shown on the VIP SKI website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. A change in flight, time, and carrier, type of aircraft or destination will not constitute a significant change to your holiday as detailed in paragraph 7 above. Specific instructions relating to travel arrangements will be sent via email with your travel tickets approximately one week prior to departure. The Company cannot give any guarantee of flight or ferry departure times or resort transfer times. We cannot accept any liability for delays in your flight or sailing to and from the UK whether the delay is caused by adverse weather conditions, rescheduling of times by the airline or sea carrier, the airport or port authorities and/or the action of air traffic controllers, mechanical breakdown, strike or industrial action, or otherwise. However, in certain circumstances you may be able to make a claim under the insurance policy arranged by us or with your own insurer. Notwithstanding the above, the Company and the carrier will make every effort to reduce the discomfort suffered by you as a result of the delay. When you travel with any carrier the conditions of that carrier will apply, some of which may limit or exclude their liability to you. The VIP SKI website is the responsibility of the Company. It is not published on behalf of and does not commit the airlines or ferry operator mentioned therein or any airline or ferry operator whose services are used in the course of your holiday.

10. Client liability

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. The Company or its employees shall be entitled to recover from the Client the cost (estimated if not precisely known) of any loss or damage caused by the Client. The Client undertakes to behave in such a manner so as to not prejudice the Company’s reputation with the owners of its accommodation, its suppliers or other clients of the Company. If, in our reasonable opinion, or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause, danger, upset or distress to any third party or damage to property we are entitled, without prior notice, to terminate the holiday of the person(s) concerned and the Company shall have no further contractual obligations towards such person(s) including with respect to any return travel arrangements. In addition, the breach of this clause by any one person in any one property booked may cause the Company to demand immediate vacation of the accommodation by every person named on the booking.

11. VIP SKI liability (other than for death/personal injury/illness)

We promise to make sure that the holiday which you book with us is supplied and the services performed or provided by us are performed or provided using reasonable skill and care. If any part of your holiday is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. We accept responsibility for the acts/omissions of our employees, agents, suppliers and subcontractors where they were at the time acting within the course of their employment or carrying out work that we had asked them to do under their contract of agency or supply with the Company. In respect of the services provided by air or sea carriers our liability in all cases shall be limited in the manner provided by international conventions. In all cases (except where personal injury, illness, death, loss and/or damage to luggage or personal possessions results), our liability is limited to the relevant total holiday price of the person(s) affected. In the case of loss and/or damage to luggage or personal possessions (including money), the Company will not accept any liability as it is a condition of your booking (and therefore reasonably assumed by the Company) that you have taken out appropriate insurance to cover such loss and/or damage before travelling. Note: In the event that local restrictions or an injury or other enforced absence to one or more of our employees causes our normal service to be curtailed or restricted, this will not be accepted as cause for compensation claims. It is a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday.

12. VIP SKI Liability for Death, Personal Injury and Illness

We accept responsibility should you suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors providing that they were at the time acting within the course of their employment or carrying out work that we had asked them to do under their contract of agency or supply with the Company. Please note we cannot accept liability: (i) where any failure to perform or improper performance was due to acts and/or omissions of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or (ii) for an event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care; or (iii) force majeure (as defined in clause 8 above). In addition, please note that in respect of all services provided by air and sea carriers and hotel keepers, our liability in all cases shall be limited as if we were carriers/hotel keepers within the relevant international conventions. It is however a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday. In the event of any payment of compensation being made, you must assign VIP SKI and/or our insurers all rights you may have to pursue a claim against any third party and you must provide us and our insurers with all assistance we may reasonably require.

13. Legal assistance

If any client suffers death, illness or injury by misadventure whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may make against a third party, provided we are advised of the incident within 90 days of occurrence. Where legal action is contemplated you must obtain our authorisation prior to commencement of proceedings and such authorisation will be subject to your undertaking to assign any costs recovered or any benefits received under the appropriate insurance policy to ourselves. Our costs in respect of the above assistance on behalf of you and your party shall not exceed £5000 in total.

14. Website information and accuracy

All reasonable care has been taken to ensure that the descriptions, facts or opinions on our website are correct to the best of our knowledge at the time of being published. Chalet plans and resort maps should only be used as an indication of layout. Scale and dimensions are subject to error and furniture and room arrangements are subject to change. Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. The client should bear in mind that in relation to the information given about the resorts and certain of the facilities available within resort, we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control.

15. Complaints

Should a problem arise during your holiday please inform a member of VIP SKI staff and the supplier of the service concerned direct, as soon as possible, who will make every effort to correct the problem. If you fail to-do so you deprive us and our suppliers of the chance to investigate your complaint and to do our best to rectify any problems. If we are unable to resolve matters whilst you are on holiday and you remain dissatisfied, you must write to VIP SKI, 57 Putney Bridge Road, London, SW18 1NP, within 28 days of your return from holiday giving all relevant information. If you fail to follow this simple complaints procedure, your right to claim compensation will be affected or even lost and we regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause. Please note that our resort staff are not authorised to promise any refund in respect of a client’s claim and no such promises will be accepted by the Company.

16. Jurisdiction

These conditions and any contract to which they apply are governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Insurance

It is a condition of booking that all clients have insurance which provides at least the same level of cover as the Company’s recommended policy as detailed on the VIP SKI website. Insurance details are currently being negotiated to reflect amended requirements following Brexit and will be updated before any bookings are confirmed.

Privacy statement

Your continued custom is important to us, but we recognise that your privacy is even more important to you. We would like to keep you up to date with late availability, offers and ski-related news items which we feel may be of interest. If you do not wish to receive such information, please email ski@vip-chalets.com, call us on 020 8875 1957 or write to us.

Last edited 12.02.21

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