Service that starts long before you reach the mountains

 At VIP SKI, we believe exceptional service isn't about grand gestures. It's about quietly taking care of the details.

The details that make travelling with children easier and a celebration feel special. The details that mean your lift pass is waiting at breakfast, your favourite wine is already chilled, and someone is always on hand when you need them. The details that have defined how we've looked after guests for more than 35 years. And the details why so many choose to holiday with us again and again.

A great ski holiday begins long before your flight takes off.  From the moment you book, our experienced Alpine Account Managers are on hand to help you plan every aspect of your trip.

• Need advice on the right resort?
• Not sure which chalet best suits your group
• Looking for ski lessons, childcare or airport transfers?

We're here to help.

Our aim is simple: To ensure everything is organised before you arrive, leaving you free to look forward to your holiday.

We know that every guest is different. Some are celebrating a special birthday. Others are introducing their children to skiing for the first time. Some travel with grandparents. Others simply want a week where someone else takes care of everything.

Whatever brings you to the mountains, our teams take the time to understand what's important to you. It's one of the reasons so many guests tell us their holiday feels personal rather than procedural.

Food has always been one of the highlights of a VIP SKI holiday. From hearty breakfasts before first lifts to freshly baked afternoon tea and relaxed evening dinners, every meal is designed specifically for life in the mountains.

But it's not just what we serve - it's how we serve it.

Whether that's helping families with earlier children's suppers, catering for dietary requirements or allowing guests booking the whole chalet to choose selected evening mains before they travel, we believe hospitality should be flexible as well as delicious.

Travelling with children should feel exciting, not stressful. From dedicated Bear Cubs childcare and private ski nannies to children's high tea, baby food, weaning support and meals tailored around allergies and preferences, every detail is designed to make family holidays easier. Whether your toddler wants pasta every night or your baby is just beginning weaning, we'll work with you to make mealtimes feel effortless.

Once you're in resort, our local teams continue looking after the details.

Need restaurant recommendations?
Fancy a massage after skiing?
Want to arrange a special surprise?
Looking for the best mountain lunch?

Our Concierge team is on hand throughout your holiday to help you make the most of your time in the Alps. Sometimes it's the smallest details that create the biggest memories.

The Platinum Experience
Available in selected CLUB Chalets, Platinum is our most personalised holiday experience.
With dedicated pre-departure planning, bespoke dining, enhanced hospitality and thoughtful touches throughout your stay, Platinum allows you to tailor your holiday around your group long before you arrive in resort. Because true luxury isn't about having more, but having everything taken care of.

Discover the Platinum Experience >

We know that luxury isn't always about what's included. Sometimes it's about how you're looked after, like a warm welcome after a long journey or a birthday cake arranged in secret. Helping children settle into childcare or remembering your favourite drink. Recommending the perfect mountain restaurant, or finding a ski instructor who suits your confidence.

These are the moments guests remember long after they've returned home, so we mean it when we say we take care of the little things.

Great hospitality comes from great people. Our chalet hosts, chefs, childcare teams, resort managers, concierge staff and Ski Specialists all share one simple aim: To make your holiday feel effortless.

Many have spent years working in the Alps and know our resorts inside out. Others have built careers looking after families, creating memorable dining experiences or helping guests celebrate life's biggest moments. Together, they're the reason a VIP SKI holiday feels different.

Many of our guests have been skiing with us for years, and we never take that loyalty for granted.
Every holiday is another opportunity to exceed expectations, quietly take care of the details and welcome guests back to the mountains they love.

Everything we do comes back to one simple idea: Removing the little stresses that can distract from a great ski holiday. At VIP SKI, this means:

• Exceptional food
• Thoughtful hospitality
• Friendly people
• Beautiful chalets
• And a genuine passion for helping guests make the most of their time in the mountains.