Suite Baloo

We were at Balu for the second year running. The first year was excellent. This year the facilities were equally good, and Marc (resort manager)was fist class. However, compared to last year the Chalet hosting was poor, to the extent that we are holding off re-booking for next year. Will was a very pleasant chap, but i feel his training must have been far poorer than Megan (our host last year) had received, The attention to detail, punctuality, catering and overall standards were far lower. VIP have always been a top class provider, but this year the standard was no better than average. As a result we are thinkingof going to a self catering apartment next year. Sorry to be negative. I do not thik it is all Will's fault, more a fault of poor training and understanding the requirements of VIP guests, certainly comprared to last year.

Will is a very attentive, polite host, he cooks very well, he was always available for our requests and I hope that other families have this experience with him.

This was our first time with VIP Ski and we were all very impressed both with the UK office staff, whilst booking the holiday, and the staff in resort. Bear Lodge has excellent facilities and a perfect slope side location. The accommodation was to a very high standard - just perfect for our 2 families of 4. Our chalet host, Mimi, was fantastic. Nothing was too much trouble and her cooking was superb. Thank you for looking after us! We all loved the holiday from start to finish and we’ll definitely be back next season.

Brand new chalet and a perfect location. Mimi our Chalet host could not have done more to help us and the food was fantastic. Thanks vip!

Grace, our host, was a joy. Tasty breakfasts, delicious afternoon cakes and wonderfully tailored evening meals (vegetarian for our party of 4). Ski in, ski out was as described with direct access to two high capacity chair lifts. We enjoyed skiing across the whole area, including La Plagne on a couple of days. The heated lockers ensured dry boots every day. Grace organised massages in the spa as an extra treat.

We cannot rate this holiday highly enough. The whole experience from start to finish could not have been more enjoyable or stress free. As a family with 3 young children (8,5 and 2) every last detail has been Considered to make the trip as easy as possible. Our suite was on the same floor as the piste exit and children's club and could not have been easier. We were able to ski long days without any concern or worries about any of the children. Megan our chalet host was exceptional, kind, friendly, efficient and continually went above and beyond to ensure we had a great trip. Charlotte was a fantastic nanny who immediately put the children at ease. Her and the whole childcare team looked after our children beautifully and even hosted a pyjama cinema evening and babysat when we needed. We will be booking again without a doubt. Thanks to the whole VIP ski team!

Amazing holiday! Great chalet - spacious, nice modern decor. Excellent location - ski in/ out with big boot room. Ski hire on site which was very convenient - great quality equipment. Fab chalet girl, Megan - friendly, very accommodating (especially with kids), great food (very varied). Great childcare option at the Bear Club - Charlotte was a big hit with our girls and kept us updated with their adventures while we were out on the slopes! Amazing holiday - look forward to coming again next year!

Fantastic accommodation. Good size rooms with lovely en-suites. Plenty of hot water. Food of a very high standard and plenty of it. A lovely chalet girl (Meghan) and the Bear club was a big success with the 2 year old twins in our party Ski in/out with good sized boot room/locker and ski hire equipment the best we’ve ever had. Les Arcs has a lot going for it and really don’t know why we haven’t been here before! We’ll be back! Hopefully next year

Hi Comments below: Overall, an excellent experience (apart from a few minor points detailed below) - the new Bear Lodge building and facilities were excellent and the staff very friendly and professional. Our chalet host, Megan, was delightful, and a pleasure to talk to. All the meals were well cooked, the cakes superb, and the rooms spotlessly clean. Full marks! The ski-in / ski-out is excellent - this advantage is not to be sniffed at! Few wall mounted racks near the door would help stack skis before exiting by the door? Overall, excellent accommodation and service. Minor points for noting/improvement: The "book a slot to fit your skis" clearly doesn't work as when told to come right down the queue was huge...either you stick to a time slot system of first come first served...? The bus transfer "loo-stop" on the way back was not good (layby on a busy road with a small bakery...). Better chose the bus station like on the way up to Arc 1950? Ski passes - my biggest gripe...here's the story. Paid for Paradiski full pass at £285 x4 (which EXCLUDED assurance) before leaving. On the bus transfer, overheard conversation with client as he paid for his - in Euros, INCLUDING assurance...worked out that the difference for me was £90 (comparing apples with apples). Discussed at front desk, agreed to cancel the "London" price paid and pay again locally in Euros - refund still not received a week later. If the difference was only a few pounds then not a problem (FX rates etc) but not £84 (the final difference). Surely pricing should be similar and the assurance option offered as important to know if this is in the price paid? One for management. Overall, excellent, will continue to use you again and recommend the product. Many thanks for a great holiday! Regards Gary & Mary Corsi

Everything was fabulous. Bear Lodge is a fantastic slope side lodge with everything you need for the complete ski holiday. We stayed in Suite Baloo and were looked after by Mimi, who picked up the rhythm of how we holiday really quickly, and gave us exactly the service we wanted. Suite Baloo also has the most incredible views of the Mont Blanc Massif, and seeing the sun set over those majestic mountains is a great way to end the day. All of the VIP team were committed to putting their guests first, and you could tell that from the atmosphere in the lodge; everyone was having a great time. Arcs 1950 is by far the most attractive of all the Arcs, and while smaller than the rest, has everything you need from a ski village and is only a two minute wonder up the slope. We're booking for next year - there's no other option worth considering!

Accommodation, location, staff professionalism, knowledge, friendliness and approach were all excellent. The thing that absolutely made our experience with VIP stand out though was our host, Megan, who was simply wonderful in every way. I literally cannot praise her enough. The food was amazing. She was so accommodating and flexible to our needs. Our 2 boys really took to her and she was wonderful with them making them breakfasts to order and tailoring the evening meals to keep them fed and happy. Her knowledge of the resort and advice when we needed it was spot on. Afternoon cakes were delicious! Most of all though she was so friendly and welcoming and really made us all feel at home. First class service from an excellent member of your team. Thank you Megan. You made our holiday!

After missing a year this week has been amazing! The sun shone all week. The snow stayed decent. The food each night was delicious, breakfast of eggs, mushrooms and bacon was a great start to the day. Our hosts were great they worked their magic, all three were chatty and polite and some good music taste!

From start to finish we felt looked after by VIP Ski. Once we arrived in our chalet Gracie and Jac were superstars. They are professional, attentive, kind and great fun. They catered to our family’s needs and adapted our meals to suit us. We will be booking our trip for next year as soon as we get home today. Fingers crossed that we’ll have Gracie and Jac again next year. Well done VIP Ski, you provided a brilliant holiday experience.