We had the most wonderful holiday with VIP! In the ten yrs I’ve been a parent I was yet to find a holiday where it felt like I had a holiday as a mum, until now! Everything was so easy, I wouldn’t ski anywhere else with kids now! We’ve had some awful experiences with places that claim to be family friendly but VIP really was! All the staff were so brilliant and friendly and really go out of their way to help. Big shout out to Alana, Theo and Ellie our chalet hosts, they were perfect, kind and fun. Ben the resort manager sorted out some issues we had with ski school. Henry was really helpful on the coach and the kids loved the snacks! The nannies were super, msg to help put your mind at ease even when you haven’t asked them to, it’s all the little touches like that. The pool is beautiful and hot tub a real treat. The only issues we had were related to transfer. We had to wait 3hrs for our connecting coach which wasn’t ideal but once on it I was very pleased we took it, Henry was helpful, provided information, snacks, the kids had a run around at the stop and toilet on the coach was good. On the return the coach experience was a massive let down and such a shame to end an incredible wk this way. Masks compulsory, which is fair enough, however eating was prohibited! Being on an 11am coach for 3hrs over lunch with 4 children and no eating is not funny! We were told we were picking up guests at the bottom of the mountain in Bourg, which was fine, what we weren’t told was that this was the comfort break! None of the 7 of us went to the toilet as the rep had not said this was the comfort break. This would’ve been ok if we were allowed to use the toilet on the coach or eat on the coach! Coach driver was utterly grumpy and the toilet was clearly not broken he just didn’t want people to use it. The driver then said we couldn’t stop! Once one of the adults in the party said he’d wee on the coach he soon stopped and we had to go on the roadside! Not very VIP. All of this was very avoidable if the rep had told us the coach toilet didn’t work and when our comfort break was!(On the way out everyone used the toilet as you had to pay at the comfort break so it was understandable we assumed the same for the return.) The rep explained that each coach is different but that is not for guests to guess! I strongly recommend that VIP iron out which coach drivers/companies are better than others because this will impact their level of service when it is out of their control. If it was my company I wouldn’t be using the return coach driver again! First coach was honestly such a pleasant experience. Reps need to be well prepared and communicate to guests efficiently. Henry did just this. Other than this the holiday was flawless and we absolutely will return. Thanks so much VIP!