Suite Luk

From the moment we arrived at Geneva airport, the VIP team have all been fantastic. Olivia and Henry, our chalet hosts, looked after us wonderfully well. The meals were all excellent and both Olivia and Henry were always asking if there was anything extra they could do for us. Chalet Luk is extremely comfortable and well maintained. Our overall holiday experience has been fantastic

This was our 4th time with VIP and definitely the best. The purpose-built Bear Lodge in Les Arcs has been designed to make everything as convenient as possible - in-house ski/boot hire, boot room opening onto the piste, chalet all on one floor, etc. To top it all, we had the most wonderful chalet host, Olivia. A great cook, kind, bubbly and helpful. All in all, a fantastic week!

This was our 4th VIP ski holiday in 4th different resort and every year it feels it just gets better. The Les Arc resort is literally VIP - everything you’d want is at your convenience and the chalet host, Olivia was unreal - best host we’ve had and literally provided a VIP experience for the entire party! We never return back to the same resort but this one may just make us come back to Les Arc!

Fantastic from start to finish ! Chalet hosts were lovely , so accommodating , always happy to help with anything that was asked for. Chalet was lovely and always kept very clean and fresh. Everyone was really helpful with any questions asked ! Nursery staff were lovely , so kind and gentle with the kids … took them on some great outings keeping them entertained . Food was lovely , always perfectly prepared and presented . Afternoon tea cakes were delicious !! A great week , thoroughly enjoyed ourselves !

The booking experience was managed by one of our group (Amanda Williams). All seemed to run smoothly. The coach left 30 minutes late this year (it was over an hour last year) which gave us time to get an hours skiing in on Sunday afternoon. Your rep on coach (Scottish lad) needed to be a little happier (no smile - did not seem to want to be there) and he did not engage with anyone at the back of the coach). Same on way back. We were greeted with drinks, cheese, ham and bread in reception last year - nothing this year (disappointing as coach did not stop so was hungry). Can you re-instate this as its a great touch? Luk was great for us. Liv was brilliant and Lara did a great job supporting (they are keepers). Food was very good. We had brand new skis last year and they were excellent. This year there were some issues (some had not been prepped properly and had to have them serviced, one of them the bindings were loose and had to have someone on the slopes fix them - could have been dangerous). I don't think they were worth the money this year as I know we pay a premium to have them in the Lodge. TV's did not work for at least three days - advised they were fixed and they were not. Your Manager this year (male) was not as visible as the Manager last year (female). It may have been busier but thought he would have been more engaging. Everything else was fab and we have Luk on hold for the same week. It looked like the prices were quite a bit higher than this year when we viewed on your web site. I think there is an early booking discount but some adjustment for the poor ski's would be appreciated. I've tried to give you balanced constructive feedback. I'd appreciate a call to discuss. You have my number.

This is the second time we have been to Bear Lodge and it was even better than last year! Olivia and Lara looked after us so well, nothing was too much trouble. We can’t thank them enough for such a fantastic holiday. We have already booked again for next year.

The perfect arrival. As a fan of four in a bed the white glove was on hand after inspecting all corners of the room it was immaculate not a drop of dust to be found. This and the latest art work by the legendary Tony Foster was like paring the perfect wine and cheese. The hosts could not have done more to attend my (self confessed) very high needs. Micky moon boots was a cut above the rest. Amazing out of this world fried eggs. From start to finish the most incredible experience. 10/10

The facilities at Bear Lodge are first class, the location is also highly desirable and the staff well trained, attentive and cook and serve great food! Excellent!

We’ve been on holiday with VIP for over ten years now and this is our first time in Bear Lodge. It’s absolutely superb. The facilities are amazing and the combination of a personal chalet service in Suite Luk and the hotel wellness centre and fabulous bar (plus darts, pool table, table football and loads of board games!) was 100% perfect for us. The location is wonderful and so easy for ski in/out. We also love the village and being able to ski in to shop and lunch. Meli’s snack bar is great for a quick lunch (and amazing crepes!). Ski hire onsite was super easy and everything was ready on arrival. The boot room is great and everything has been so well designed and thought through. The wellness area has the wow factor and we loved going swimming every day. The pool Is hugely and never felt busy. Olivia and Tommy have looked after us so well in Suite Luk. Nothing was ever too much trouble and Liv particularly has a way of ensuring that your glass is never empty! Perfection! They were both absolutely delightful and a credit to VIP. We’ll be coming back next year. The highest complement we can give! Thank you for looking after us all so well. X

My large family of ten enjoyed an outstanding ski week at Bear Lodge in 1950 Les Arcs. Everything from the staff to the food to the facilities and the convenience (ordering equipment, passes, childcare) was excellent. Our chalet hosts were personable; they cooked our meals from scratch and all of our party was impressed with their culinary skills. The selection of wine served with the meals was extensive and well curated. The chalet itself was comfortable, well architected and spacious. We highly recommend Bear Lodge for a delightful ski week. We will return.

Thank you to the incredible Beth for taking such wonderful care of us all. We have had such a super holiday - the whole package was brilliant- the chalet was superb in every way - so comfortable Beth’s food was out of this world - from tasty breakfasts, delicious dinners to yummy afternoon cakes We’ll be back!

Amazing from the collection at Geneva airport, chalet was extremely comfortable and our host Beth was amazing. Great food great resort I’ll be back. Thank you VIPski

I have been impressed from start to finish and I thank our Chalet hosts Beth and Theo who looked after us so well- wonderful cooking even accommodating my gf diet. The chalet was just what was promised, easy access to the slopes, ski hire the easiest ever, impressive chalet perfect for our group, brilliant childcare ( thanks Charlotte), relaxing spa and expert tuition. So while VIP is no budget holiday company, it was perfect for our big family get together after so many months apart during the COVID crisis.

What an incredible holiday this was. From the food to the slopes I have thoroughly enjoyed myself. I’m not much of a skier but this really has made me want to come back every year to try it out again. - I would say though that the main highlight has been Beth and Theo. Extremely personable, talented and helpful. I’m not sure I have ever tasted scrambled eggs like that, it’s a tough debate who’s were better. The food every day was ridiculously high quality and I feel I am going back an extra stone heavier (thank you both for the recipes as well). Something which is definitely worth mentioning is that they always were smiling no matter how early they had to be here or whether they were working on their Birthday (honoured to have shared Beth’s Day). Overall they both were extremely impressive and approachable. Please see below for the following further positives and considerations (feel free to ignore or take any of these): Main positives - Holiday staff were amazing - Ski kit - Food all week - Intersport Colleagues - Really nice decor - Separate lockers - Access to slopes - Cinema seating was next level - The Wellness area was extremely high quality (heat of the bubbles could have been hotter) - The welcome to the hotel - Quiz night (fantastic questions) - Water refilled everyday, special shout out to Beth and Theo - Recommendations from Beth and Theo about where to go - The weather Further considerations - Middle room tended to flood every time a shower was taken - Shower gel locations in showers. Ideally would have these brackets by the power buttons (in both room shower and mens changing room shower) - Cinema sometimes wasn’t the right film (went to the reception and this was changed straight away, extremely helpful) - Light switch in the middle of bed sometimes caused chaos - Handle on the balcony outside would be really helpful (may have been locked out once, most probably my fault) - Gym / pool opening before 8:00 would be fantastic as normally breakfast is served at the same time so find - The lift was temperamental In summary, a brilliant journey. I am already considering my next unexpected journey to a VIP location in the near future. Additionally, looking forward to seeing how the “logistics team” get on tomorrow morning. Stay tuned, will update in due course. Thank you so very much for making this a holiday to remember!

Overall just a wonderful holiday and a real break! Beth and Theo were wonderful! The food was consistently wonderful! Loved the pub quiz. All the staff were great! The ability to book lessons with ESF was great and the concierge team were amazing! Wonderful to have a car park attached to the building. Few snags with the building: Our balcony door didn’t shut unless pushed by two people One of our guests got “accidentally” locked out on the balcony. Handle on the outside would be useful. The Hot-tub heating didn't work most days and likewise the steam room was really on/off during the week. Slightly larger ski boot locker would have been useful.

Excellent week in Chalet Luk in the Bear Lodge. The chalet was lovely, very comfortable and clean. Beth and Theo were fantastic hosts, who made sure we were very well looked after. They were excellent with our son Raff and adapted to his needs and wants (which is not easy!) without any fuss. They were extremely personable and made everyone in the chalet feel very relaxed. Having been on several chalet trips I would rate them as some of the best. The set up for children is fantastic at Bear Lodge. Charlotte our VIP nanny was amazing and looked after Raff so well. He had the best time in ESF Ski School followed by his afternoon in the bear club and each day we picked him up he was smiling and laughing. I would definitely recommend VIP ski to other families with young children. The usual morning stress was reduced by the insane proximity to the slopes - lesson pick up from the door was amazing! Good facilities, having the pool to relax in at the end of the day was great. the hot tub and steam room didn’t seem to be working all of the time. Great skiing, so easy to get onto the slopes. Would definitely recommend the night skiing! Overall great week and I would definitely come back to the Bear Lodge!

Such a lovely chalet made so homely by our helpful and friendly hosts Beth and Theo! They were so great with my three year old son, even making him pancakes every morning in the shape of a rocket! Above and beyond. Re the facilities it was a shame the hot tub was out of order/not actually hot the majority of nights we were here, and the hammam wasn’t working the first few days either. Also a bit of confusion on our first day of skiing where we didn’t know where we were collecting our skis or when our son’s ski school was starting! It all worked out great in the end, and we understand there are a few teething problems to iron out.