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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Simply the BEST ski trip, EVER!

    Daisy D 20 Feb 2023

    Stayed Jan 2023
    I cannot rave about this experience enough, everything was amazing. We drove down, so booked a parking spot, which was right outside the chalet. Greeted by the lovely chalet hosts - Clare, Hannah, Annie & Becky - these ladies were amazing throughout our week. Nothing was too much trouble, and they added so much to our enjoyment of the week. The food was incredible, and the menu choice (which we chose on the Sunday eve) was great. Loved the canapes & fizz at 7:30pm every evening PLUS the freshly made cakes every afternoon. The chocolate cookies were SO good I even asked for the recipe, which Clare kindly sorted for me. The in-house bar with on tap beer/wine was a serious winner too. The ski out location was great, a few steps up from the chalet and you are literally on a really easy (mostly flat) run down to the Solaise/Olympique lifts. The ski in situation wasn't great - unless you fancy doing a hard red (Santons) back. But this wasn't a problem at all for me, as I just got the blue bus back to the chalet & one day we got concierge to pick us up from La Daille (excellent service!) The pool/sauna/steam rooms next door to the chalet were amazing, and we also booked private massages which were wonderful. The only slight dampener to our trip was the fact that some of the other chalet guests were not very respectful - playing really loud music in the lounge/dining areas. So loud we couldn't even have a conversation. However, once we mentioned this to the chalet girls they soon sorted the situation out. We had a great trip, just wish this chalet was available for the dates we want next season - as we would have booked it up already!
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  • Amazing

    Natalie Booty 20 Feb 2023

    Stayed Feb 2023
    Chalet was 10/10, staff amazing and we had everything we needed. Wake up tea, coffee or hot chocolate was the best, never had this in a chalet before. My only change would be that my 15 year old boys had the Children's options for dinner but eat with us at 8pm, this is because my children are fussy eaters and nothing to do with the food as it was amazing! Plus 6pm is too early for the older boys to eat, my 12 year old did eat at 6pm with the other children and loved it! We will be booking again the same time, same chalet but I will make sure that I plan this before. The chalet manager did try to call me several times before we arrived so this is down to me not being organised and not the staff as they where amazing! Afternoon tea, dinner and drinks where 10/10 and so many options! Thank you Alistair and team!!!!!! x
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  • Fantastic Holiday with the best chalet hosts

    Mariko Pratap 20 Feb 2023

    Stayed Feb 2023
    This has been one of our best skiing holidays! The accommodation is beautiful and located amazingly. The village is so pretty and has a good selection of bars and restaurants. The facilities at the hotel are great. Our chalet hosts, Bel and Lily, were incredible: delicious cooking, reliable, friendly, helpful! All of the staff that we met were super friendly
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  • Morzine

    Gemma Rizzo 19 Feb 2023

    Stayed Feb 2023
    Colibri Uno is a spacious apartment right in the Center of Morzine. Ideally located especially for large families. The service was exceptional. Guillaume was great to deal with and always responsive. Tara, James and Eva made it so easy for us every day. They are attentive, professional and very dedicated. The food was delicious. Truly relaxing week. Thank you so much
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  • Fantastic

    Nicola Robertson 18 Feb 2023

    Stayed Feb 2023
    Fantastic from start to finish ! Chalet hosts were lovely , so accommodating , always happy to help with anything that was asked for. Chalet was lovely and always kept very clean and fresh. Everyone was really helpful with any questions asked ! Nursery staff were lovely , so kind and gentle with the kids … took them on some great outings keeping them entertained . Food was lovely , always perfectly prepared and presented . Afternoon tea cakes were delicious !! A great week , thoroughly enjoyed ourselves !
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  • A great family holiday

    Elsie Woolley 18 Feb 2023

    Stayed Feb 2023
    We recently had the pleasure of staying at Aspen House No. 4 where our host, Michaela, went above and beyond to make our experience exceptional. From the moment we arrived, Michaela was warm, welcoming, and incredibly accommodating. She provided us with a delicious breakfast every morning, and we always looked forward to returning to the chalet in the afternoons to find a freshly-baked treat waiting for us. Every evening she provided us, and our three children, with an incredible meal. We would highly encourage guests to try the “switch menu” option as it was a nice change from the normal menu. Michaela also took the time to ensure that our chalet rooms were comfortable and cozy, with plenty of fresh towels and toiletries. But what really made our stay so special was Michaela’s friendly and personable nature. She took the time to chat with us and get to know us, providing recommendations for things to do in the area and ensuring that we had everything we needed to have a wonderful stay. Overall, we cannot recommend Michaela as a chalet host highly enough. Her warmth, hospitality, and attention to detail truly made our stay a memorable one. This is our twelfth season with VIP and we are already looking forward to our next visit!
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  • Perfect skiing holiday

    Louise Reeves 18 Feb 2023

    Stayed Feb 2023
    Bear lodge has everything you need to make your holiday super easy and relaxed. The ski hire and boot room remove the stress from a usually very stressful experience. All the staff members were so friendly and made our stay extra special. The food was all delicious and the serving staff very friendly and attentive. We also thought the ski guiding was a lovely touch - we had a great time getting to know the area and meeting others staying in the hotel. Having everyone using the same ski school instructors also brought a lovely sense of community for the whole week - the kids enjoyed making new friends and playing with them in the pool and bar area and watching films together. Our only small suggestion is to have more hanging space in the rooms to dry thermals/ tops etc away from jacket and trousers hooks. Special mention to Cal, Ursula and Sylvie who made our stay extra special, with their kindness, thoughtfulness and great service. Overall we had the most amazing holiday - thank you.
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  • Great holiday with great friends

    Steve Oakes 18 Feb 2023

    Stayed Feb 2023
    We have all had a fab ski holiday, benefiting from a great chalet and fantastic hosts (Lily and Bel). The chalet hotel is a great combination, providing us with our own space whilst also having access to the hotel pool and leisure facilities. The ski hire and lessons for the hotel guests were also a hit.
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  • Sensational

    Hollie Tushingham 18 Feb 2023

    Stayed Feb 2023
    It was amazing and they helped me with my broken leg and the food was delicious and the staff were very nice and friendly
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  • Such a lovely break

    Julia Rule 18 Feb 2023

    Stayed Feb 2023
    We’ve had a fantastic holiday here in Val d’Isère. Our chalet host, Jess, has done a marvellous job of looking after us and we feel like we’ve had a real break. We’ve booked again for next year because we had such a nice time.
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