No. 4 Aspen House

Fourth time with VIP , we like what and how they do it Arrangements and travel all good . Apartment as new , spacious and comfortable . design issues - master bathroom v large but no storage facility and whb designed to drip on floor and bedroom window self closing so room too hot at night even with heating off totally. Unfortunately your circumstances distracted 4 different chalet hosts , no real problem but relationships impossible to establish which was a shame

The chalet was amazing. Perfect location, very very comfortable and a thoroughly nice place to stay. The food was good, not amazing but good. Probably 2 amazing meals and some average. I never left the table hungry which is as good an indicator as any! The chalet boy / girl situation unfortunately was a shambles. We had 3 maybe 4 different people cooking for us over the week which isn’t acceptable. We were unable to really get to know anyone and as such felt completely unattached to the staff. As soon as Ethan wasn’t going to be there for more than 1 night he should have been replaced full time instead of dipping in and out. It’s a shame as I liked him and he clearly knew his stuff but we didn’t get a chance to get to know him. All of this when we were supposed to have another girl look after us all week!! Good week but could have been so much more enjoyable.

A great week of skiing. Great chalet and a lovely host (Lucy). Everyone looked after us really well and we’re on hand to help when needed. Thanks to everyone for a great time.

We were unsure about the apartment as we've always stayed in stand alone chalets, but ours was no longer available after Covid - we needn't have worried - Aspen House is perfect - very close to the slopes, very spacious and beautifully kitted out. Our chalet host, Lucy, was great and we had a very chilled, sunny week.

VIP pulled out all the stops again for a fab holiday! Very smooth transfers with Raff and Paul, who were totally professional and helpful. Our chalet host Millie was exceptional, beautifully cooked meals every day and always a pleasure to be around, helpful, cheerful and an absolute joy. Would give her 5*’s +++! Gabby was brilliant with the children, calm, professional and fun. We would highly recommend the VIP chalet experience to anyone, particularly as a family holiday for those with children. All the staff were so friendly and went out of their way to make your stay enjoyable. We will be back!

Had a fabulous week staying at No 4 Aspen House this week. The chalet is furnished to a high standard and was a perfect size for our group of six adults and a child. Our chalet host, Toby, provided an excellent service and great food. We’d definitely travel with VIP ski again.

We had a fantastic time in Aspen lodge and the staff were all very accommodating. Thanks to Georgie for keeping us well fed! The location was brilliant and facilities all fantastic.

Stayed at 4 Aspen House for a week - a wonderful and well equipped chalet, we were royally looked after by Georgie and her colleagues from VIP. Georgie was a great hostess .. extremely friendly, attentive and a brilliant cook. Many thanks xxx

After having spent many years at Aspen Lodge (with VIP) we were delighted with the new Aspen House accommodation. Georgie (our host) was fantastic and looked after us (four adults, three children) extremely well. She worked very hard to make sure we had a lovely holiday. Sophie (& Ant!) at the front desk were fantastic at booking restaurants for us. Hannah (chalet manager) was great at making sure everything ran smoothly. Already booking again for next season.

The chalet was superb (an apartment in the middle of the resort, very quietly located and excellently fitted out, newly built) The main problem my party experienced during the week was the impossible to use remote controls for all the towel rail radiators in the apartment (three of them). The return journey for three of my party was a very poor experience as the aircraft/flight was cancelled late at night and my party bussed to a hotel. I'm sure the decision that the flight was not going to happen could've been taken considerably earlier and that news communicated are quicker to my friends waiting at Grenoble airport. The fourth member of my party at his own expense took the train back to the UK which worked very well thankfully. We all liked the apartment very much indeed, it was brilliantly located and quiet. We were a little disappointed with our rather impersonal chalet host, on the many occasions we have used VIP in the past we have received a rather warmer and more personal service from our host. We felt as if company policy had changed somewhat.

We’ve gone skiing with VIP every year for a long time, and will no doubt continue to do so, because they do make the holiday special. Aspen House is brand new, well designed, spacious and comfortable. When they get the ( ludicrously complicated) heated towel rails to actually warm up, it will be perfect. We enjoyed the spa area.

Beautiful spacious apartment with everything you need. We were superbly looked after by Georgie and Meg who went out of their way to help with any query, and who provided delicious and tasty meals. All the staff were so kind and professional. I would highly recommend VIP.

This is our 4th time with VIP and it has firmly cemented our custom for future ski holidays. We love the quality of the hosting, concierge, facilities, food and drinks. Our nanny, Evie, was superb and a credit to VIP - the children loved her. Our chalet host Georgia was lovely and a fabulous cook - nothing was too much trouble, she made our stay extremely enjoyable. Couple of points that would have improved the holiday: -easy access to additional towels(we didn't have enough for us and the baby) -bathroom radiators didn't work so our robes were always damp and it was hard to dry clothes. -kitchen layout(where utensils etc were stored) seemed to hinder chalet hosts ability to work efficiently. Georgia was fantastic- but I think whoever usually hosts this chalet needs to run a tighter ship. It's hard to explain but i'd be more than happy to discuss it further if necessary. (Again, Georgia was wonderful! This has no bearing on her service and hosting.) -(*minor point) extra hooks in the bathroom would be welcomed- can't have too many hooks with all the ski gear, towels , robes etc

Overall very good holiday and service. Nice meals served on time. Great chalet and well positioned. A shame the turkish bath was shut for about 3 of the days.

We were the first to stay at the new chalets. There were some minor concerns with the lack of facilities, due to the newness. Majority were recticified during the week. Food was awesome and chalet was very comfortable. Georgie our chalet host was fabulous. Nothing was too much trouble, always very friendly, engaging and very helpful. Georgie was also very good fun and made our holiday. It was such a pleasure.