No. 4 Aspen House

Wow what a week we have just had helped by some of the best skiing conditions we’ve had in a long time. From the moment we arrived in the resort VIP, and specifically Michaela our chalet host, delivered a first class service. The reception area and common areas are comforting and clean. The boot room spacious with individual lockers with easy access and the spa area was fantastic with a wonderfully relaxing atmosphere. Our chalet was gorgeous with spacious well kept rooms and a wonderfully modern but homely open living space . What can we say about Michaela except that she is an absolute asset to your company. Nothing was too much trouble our every need was catered for and she showed a genuine interest in us and making sure we had the best holiday. She is so customer focused and we can’t thank her enough. We must also give a shout out to Jonah who showed a maturity beyond his age and again made us feel spoilt. The location of Aspen house couldn’t be much better with a really short walk up to the main lifts and in the heart of the old town which is beautiful. The church next door is well worth going into as it is amazing( don’t worry the bells don’t chime constantly or during the night so you get an amazing nights sleep). If we were to identify one area for improvement it would be with the welcome in Geneva and the transfer process. When we landed in Geneva it was hard to find the reps ( huge crowds) and when we did we were informed that the bus just leaving was full and we’d have to wait at least 1-2 hrs for the next. We were told there was no where to leave bags and dismissively sent to wait near a cafe- no seats for awhile. It was less than ideal and somewhat chaotic. The transfer it’s self was fine although two hours in we stopped only to find the services closed- gents able to use the bushes but ladies had no such luck. The return transfer was worse as we were put on a transfer that meant a four hour wait in the airport. We left the resort at 5.00am and got back to our house in west wales at 8.40pm (uk time) so a journey of 15.30 hours. Not the way to end an amazing holiday. We understand that since Covid VIP are using scheduled flights which makes transfer difficult but maybe smaller mini buses linked to the individual flights would be better or be honest up front and tell us what to expect. We will definitely use VIP again and will have no Hesitation in recommending to others- thank you and good luck for the future.

Thank you for your lovely feedback. We are delighted that you enjoyed your holiday and we will be sure to pass on your thanks to Michaela and Jonah.
With respect to your experience at Geneva, it is increasingly difficult to manage the crowds at certain times on a Sunday and we apologise that this experience was nowhere near as smooth as we would have liked. We now have a manned desk in the Arrivals Hall to try and make locating us easier but will continue to look at how we can make this experience better. With regard to your transfers, we have four scheduled bus services from Geneva to Val d’Isère and three services from the resort to Geneva, these scheduled transfers are complimentary with our holidays but arrival and departure times are necessarily fixed because they are chosen, booked and shared by up to 40 guests on different flights at different times of the day. Whilst comfortable, reliable and efficient, we recognise that scheduled services may not suit everyone, particularly those concerned about waiting unnecessarily at the airport or leaving resort too early on the return. We have therefore negotiated with local taxi partners and subsidised the cost substantially so that it is very easy to upgrade to a private taxi transfer from £50 per person depending on your group size. A great many of our guests to Val d’Isère choose to take private transfers and we think that this would be preferable for you in the future if, as we hope, you might chose to travel with us again. Alternatively, it might be more cost effective for you to book flights to match our scheduled bus times which are published on our web site. We are sorry that our scheduled services did not coincide better with your own flights on this occasion.

We have had a perfect skiing holiday. Your staff are superb and the facilities first class. The menu is excellent and we were grateful for all the gluten free options. Perfect. The only thing that could improve the facilities would be door closers to stop the banging!

We have had an amazing holiday from start to finish Our host Georgie was a star who looked after us exceptionally well Highly recommended