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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • A great break and a bad break, all in one

    Paul Tushingham 18 Feb 2023

    Stayed Feb 2023
    Outstanding accommodation, food and staff at Bear Lodge. Location on the slopes is excellent and we benefitted from our children having an exceptional ESF Instructor. On the flip side, our youngest breaking her leg was tough - snow conditions were not great. Even in adversity, the slope medical team and the Bear Lodge staff excelled in making a bad situation as good as it could be. VERY highly recommended holiday. We are already looking to book again for next year.
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  • Absolutely brilliant!

    Suzanne Tushingham 18 Feb 2023

    Stayed Feb 2023
    Bear Lodge did not disappoint. Having stayed in a number of VIP Chalets in the past, we were excited about staying in the 2022 Ski Hotel of the Year! The rooms were awesome, the food and hospitality excellent and all of the staff were second to none. My daughter unfortunately broke her leg on the first day and the staff could not have been more accommodating. From collecting us from the medical centre, to taking us to the pharmacy to putting movies on daily in the cinema room. Absolutely brilliant! We will be back next year - we loved it (apart from the broken leg!!)
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  • Fantastic stay at Bear Lodge

    Phillippa OConnor 18 Feb 2023

    Stayed Feb 2023
    The definition of ski in ski out is made even better by ski hire on site and excellent quality food. However the true excellence of Bear Lodge is the fantastic friendly staff for whom nothing is too much trouble. Special mention to Cal but everyone was great.
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  • Excellent service

    Katie Seymour 18 Feb 2023

    Stayed Feb 2023
    Bear lodge is great. Nothing is too much for Murray and his team. The ski in and ski out is brilliant with little ones and makes everything so easy. Ski hire is also done on site. We would highly recommend Bear Lodge to others.
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  • Wonderful first family ski holiday

    J B 18 Feb 2023

    Stayed Feb 2023
    Everything was brilliant -location, pool, room, lessons via ESF, childcare on offer. My children loved the Pyjama club and went every evening to watch a movie and have hot chocolate while we enjoyed a relaxing dinner. A few very small niggly things: - would love wake up drinks that are offered in VIP chalets to be on offer here. - shampoo and conditioner in the spa please! - bread every afternoon with afternoon tea please (it only came out a couple of times). We will be back! Thank you.
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  • Conclusion: We should return to Bear Lodge

    Mark S 17 Feb 2023

    Stayed Jan 2023
    One of our group members competes a survey after each of our ski trips... here are the results for Bear Lodge. Bear Lodge in Arc 1950 scored a very high average of 8.9 / 10 for the rooms and an enormous 9.5 for the other facilities – so clearly everyone thought it was great. This was substantially above Hotel Mont Thabor in Serre Chevalier 2020 (6.4 and 5.4), Club Med Aime La Plagne 2019 (6.4) and even Hotel Cristallo 2018 (8.0) – as well as Club Med Les Arcs 2017 (7.4) and Hotel Plein Sud in Serre Chevalier 2016 (7.1). The food at Bear Lodge was very highly rated with breakfasts scoring 8.8 and dinners 8.6 – a big improvement on the 6.0 at Hotel Mont Thabor in 2020. Most popular of all were the staff – at 9.8 that is about the highest rating ever. The location was also exceptionally highly rated at 9.7. The common themes for what people liked best about Bear Lodge were the super-helpful staff and excellent spa area – and also a great overall package, everything being new and clean and a nice bar. Very few complaints of substance – just a few minor niggles about room keys cards not working and being needed to access boot room. Also the hotel location meant it was not easy for some less experienced skiers to ski back to. Among the 18 people who completed the feedback form, there were 86 visits to the spa – that’s an extremely high average of 4.8 spa visits per person, on top of excellent qualitative feedback. So clearly the spa was a highlight, that we should try to repeat on future trips if we can. The cinema was much less popular with a total of only 9 film watching visits among the 18 (i.e. 0.5 per person) and 72% not using it at all. The minority that did use it did like it, though – but clearly not a future priority. Conclusion: We should return to Bear Lodge when we next return to Les Arcs – it’ll still be great even when it’s not quite so shiny and new
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  • Great family holiday!

    Kate Coley 16 Feb 2023

    Stayed Jan 2023
    Fantastic resort, chalet and staff. Top location. Our trip was seamless! We are booked for next season so just wanted to mention a couple of things that would make our (and others) stay much better! : ) Please can we have more hooks in the rooms? With all the towels and swimwear for 4 people, there’s no where to dry or simply hang things, so much wall space too! To help dry swimwear could there be a drying spinning machine in spa changing room perhaps? Lots of room! Lights in the wardrobe would be great, lighting is quite dim so we struggled to see inside! Timings didn’t work for the children in some cases, tea and cake was 4.30-5.30 and children’s dinner at 5pm so quite often they had to miss out, could it start an hr earlier at 3.30 please?! Same for the movie showing at 5-5.30, the children had to miss half the movie, maybe a 6pm showing would be better? Only a couple of complaints on cleanliness, we’d prefer clean water glasses every day in our rooms please! We also thought the windows in the spa were pretty grubby, bit of an oversight(!) Overall food was great, we loved choosing our dinner the night before. Breakfast was a bit let down by the cold options, never enough fruit, melon and pineapple always ran out, yoghurts weren’t great, needed a big bowl of natural yoghurt, granola and compote type thing, pastries and bread were great though! : ) Service was quite chaotic, if you didn’t get there by 8am you could wait ages for hot options, which were on the whole, great quality! I felt like more staff were needed for this part of the day! These are all tiny snags, with these tweaks made, I’d rate the holiday 5/5! Thanks to all the staff for working so hard to make our holiday so great. We can’t wait to return to Bear Lodge next year!
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  • Awesome Chalet, awesome hosts

    Stephen Harman 15 Feb 2023

    Stayed Feb 2023
    So the Chalet looks amazing and is amazing, just it does in the pictures. Grand living area, wonderful fireplace, comfortable sofas and dining. Bedrooms are generously sized and comfortable and the spa / pool area is great with the sauna and hamman heating quickly. Better still the VIP-SKI on-site crew make it perfect from luggage handling to ski rental to random requests to shuttle service. And the specific Chalet team, the food, great breakfasts, afternoon tea and dinners. Friendly presence without being intrusive, positive service centric attitude and great at suggesting the best apres, evening entertainment and importantly when to be where in the evening, knowing when to be at each of the bars and clubs in town, when they are lively and when they are empty.
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  • Les Gets was better than expected

    Trefor Williams 14 Feb 2023

    Stayed Feb 2023
    The chalet location was ideal. We had a great room and the luxury of a private hottub. The VIP Team, led by Alastair, worked hard and were responsive to the guests requirements. They were always cheerful and friendly. The only thing we could suggest improving was having more fresh fruits, in particular bananas and oranges, over the bitter green apples that were the only fruit available for the last few days. We normally ski in the high French resorts above the tree line. We were concerned about the low altitude of Les Gets, but the snow was surprisingly good, because of the cold weather (below freezing most days) and very well groomed by the pisteurs. We really enjoyed ourselves skiing below the tree line in such a pretty location.
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  • Excellent service

    Melanie Hamilton-Searle 14 Feb 2023

    Stayed Feb 2023
    We loved Chalet Alaska, the staff were amazing and helpful all week. Food was really well cooked and the afternoon tea was very welcome after a day on the slopes. The only down side was the cross over of guests on our final day which wasn't fair on either party. However hopefully that wouldn't happen again as we would to come back.
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