Fantastic resort, chalet and staff. Top location. Our trip was seamless! We are booked for next season so just wanted to mention a couple of things that would make our (and others) stay much better! : )
Please can we have more hooks in the rooms? With all the towels and swimwear for 4 people, there’s no where to dry or simply hang things, so much wall space too! To help dry swimwear could there be a drying spinning machine in spa changing room perhaps? Lots of room! Lights in the wardrobe would be great, lighting is quite dim so we struggled to see inside!
Timings didn’t work for the children in some cases, tea and cake was 4.30-5.30 and children’s dinner at 5pm so quite often they had to miss out, could it start an hr earlier at 3.30 please?! Same for the movie showing at 5-5.30, the children had to miss half the movie, maybe a 6pm showing would be better?
Only a couple of complaints on cleanliness, we’d prefer clean water glasses every day in our rooms please! We also thought the windows in the spa were pretty grubby, bit of an oversight(!) Overall food was great, we loved choosing our dinner the night before. Breakfast was a bit let down by the cold options, never enough fruit, melon and pineapple always ran out, yoghurts weren’t great, needed a big bowl of natural yoghurt, granola and compote type thing, pastries and bread were great though! : ) Service was quite chaotic, if you didn’t get there by 8am you could wait ages for hot options, which were on the whole, great quality! I felt like more staff were needed for this part of the day!
These are all tiny snags, with these tweaks made, I’d rate the holiday 5/5!
Thanks to all the staff for working so hard to make our holiday so great. We can’t wait to return to Bear Lodge next year!