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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous holiday

    Nicky Manders 13 Feb 2023

    Stayed Feb 2023
    Thank you so much for making our ski holiday so easy. Taking 3 teenagers on holiday can be quite stressful, but with all of the facilities on site this was so much easier than our usual ski holidays. *Staff very friendly and always accommodating *Accommodation excellent *Food fabulous (2 evenings the children didn't like the menu, first one we ate out which was totally fine. The second, the lovely staff offered a burger as an alternative which went down a bomb with them.) *Location perfect * Loved the fact that the ski hire was all onsite and to top it all the spa was a great way to finish every day after a full day skiing with 3 teenagers. We could not fault this holiday at all! If I had to make one recommendation, it would be a nice log burner in the bar area. But I guess you can't have everything. 100% best ski holiday yet. Thanks you Team VIP (I have looked to put a review on trip advisor but can't find you)
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  • First holiday with VIP Ski and we loved it

    I & M W 13 Feb 2023

    Stayed Feb 2023
    Really impressed with VIP Ski - the whole offering and service was amazing and everyone we encountered was so friendly and seemed happy to be there. Murray and the ladies on reception were super helpful and Sam in the restaurant went above and beyond. Highlights for us were the complimentary ski guiding (a great way to familiarise with the ski area at the start of the week), the fact that the boot heaters and ski storage was contained within designated lockers for each room, delicious food (catering to dietary requirements and even providing cooked breakfasts at 6:15am on transfer day!), the truly ski-in, ski-out location and a decent room where everything had clearly been thought through in terms of functionality. We also appreciated the civilised transfer time. We didn't make it to the cinema or wellness centre but it definitely felt like a luxurious stay. Only tiny complaint was that we could hear a lot of scraping of tables/chairs on the restaurant floor above (room 301) in the mornings and evenings, but overall a really top notch experience.
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  • Fantastic ski holiday for all the family

    Colin Blair 13 Feb 2023

    Stayed Feb 2023
    We had a fantastic skiing holiday with 3 generations of our family. The chalet was very comfortable and cosy. Our chalet hosts Millie and Laura were wonderful and looked after us very well. We did have some issues with noise overnight coming from the adjoining chalet but this was dealt with by our hosts and resolved the issue. The outdoor hot tub was a great way to relax after a day’s skiing before being served a hearty meal each evening. The meals were also well adapted for one of our group who is allergic to gluten. Our chalet hosts were friendly and very helpful, if they didn’t know the answer to a question they would find out for us. The VIP concierge service worked very well, particularly if we needed a lift with our small children and all the other VIP staff we came across were great.
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  • The best holiday!

    Sally Dodds 13 Feb 2023

    Stayed Feb 2023
    We are just back from a wonderful week staying in Ossetra. The chalet is beautiful and located on a piste for a true ski in ski out stay. Our chalet hosts Brendan and Jody made our stay thoroughly enjoyable and very comfortable. The food they cooked was delicious and they were very friendly and fun to have in the chalet. The chalet is so comfortable, warm and clean. The beds were particularly comfortable after long days skiing. The resort is very family friendly and the snow was good. We would definitely consider another holiday with yourselves as the whole holiday was faultless. Thank you all!
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  • Close to 5*

    SL SL 13 Feb 2023

    Stayed Feb 2023
    Excellent ski in ski out location. Staff very helpful and sociable- notably Georgie in restaurant and Ben in bar Communication re: requests not working. Asked London office and concierge for table with friends which didn’t get through to the restaurant. The chalet hotel bar lacks atmosphere. A more inviting lounge area around a focal fire would elevate the experience. It was unappealing to return to for after dinner drinks. The cinema room was a bonus. The room 310 was comfortable and well kitted out and big enough as I was travelling alone. Rather snug for 2.
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  • Grisly

    David Hudson 13 Feb 2023

    Stayed Feb 2023
    Has a great. Bear Lodge combined the privacy of a chalet with the facilities of a hotel with good bar, wellness centre and support. Excellent ski in/ ski out location and beautiful views, lovely chalet and well looked after by our chalet hosts
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  • Best. Ski. Holiday. Ever

    Jo Yarranton 13 Feb 2023

    Stayed Feb 2023
    Perfect location, wonderful accommodation and great food. Effortless! Felt like the entire trip was personalized to us.
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  • VIP very impressive performance!

    Jill Ward 12 Feb 2023

    Stayed Feb 2023
    Evie & Lara were the perfect hosts. Fantastic food, beautifully presented and always served with a smile. Umka is a fab chalet. Very spacious and comfortable with wonderful views. We all had the best week. Thank you!
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  • Brilliant week with Tass

    Hannah Missen 12 Feb 2023

    Stayed Feb 2023
    Big thank you to Tass for looking after us so well! Fantastic food all week - hard to pick a favourite. Loved Sam's surprise birthday cake too. Chalet was perfect!
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  • Another Great Family Ski Holiday

    Lesley Hollis 12 Feb 2023

    Stayed Jan 2023
    We had a great week with our grown up family in what was to us a new resort. The snow was perfect and access to the slopes from the chalet couldn't have been easier. The views from the chalet were stunning at all times of the day, particularly sunrise and sunset, and the chalet was superb, with great food and wine, extremely comfortable rooms and lounge area. Host/chef Brendan, ably assisted by Jodie, was very friendly, obliging and helpful, with nothing too much trouble and resort manager Kristin kept in contact throughout our stay, was efficient and looked to help out wherever possible. We feared (for various reasons) that this might be our last ski holiday but I think we'll be back! Thank you, everyone.
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