My husband and I stayed in a room in No. 4 Aspen House. I have to say I did expect a better service than I received. The purpose of this is to provide constructive feedback so you can improve services in the future.
The positives: friendly welcome, all staff very keen to help with luggage up to the room, chalet apartment was lovely, well laid out, good furnishings, plenty of hanging space, good bathroom, great location for the slopes.
The negatives: You could hear the noise of the traffic from the main road so we couldn't sleep with a window open and the room was stuffy. The kitchen area was a bit dirty, food spilt on the floor and not wiped up straight away, the dish cloth was filthy. The meals weren't great. I appreciate that catered chalets generally use 'gap-year students' and they do their best but I think the company is trying too hard with fancy recipes that turn out to be not good quality when simple things like steak pie, veg and potatoes would be just as nice. The biggest gripe I have is that the price is supposed to include wine yet we had to ask for wine every night. Sometimes we got offered a small glass at the start of the meal and then had to ask for more. Other times we didn't get offered a glass at all, and then had to ask. I and some of the other guests were so fed up of asking that on the last night we didn't bother. We had all 3 courses and still hadn't been asked if we wanted wine. When we left the next day we noticed a substantial amount of wine being delivered for the next week's guests. A significant amount more than we had consumed. So what is happening to the wine that guests are not being offered? We are retired, ski around six weeks each year and I organise for a big group every year. I was considering booking Bear Lodge for the group next year but this experience has made me think twice. Sorry this may not be what you want to hear but it is genuinely to help you improve.