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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Third time and the best time!

    J D 04 Apr 2023

    Stayed Mar 2023
    Our third visit to altitude and despite worries about lack of snow (justified, but the pistes were very well worked!) we had a wonderful time. Thank you to all the team there.
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  • Excellent holiday. Chalet host Becca was wonderful! Thank you.

    Debbie WD Woods 04 Apr 2023

    Stayed Mar 2023
    Thank you to all VIPSKI staff from booking (Millie & Louise) to staff at Bear Lodge (including Alex). Chalet Natsu was perfectly positioned, light and airy and right on the piste. Our chalet was hosted by Becca who was exceptional in every possible way. We are a family of three generations and Becca was outstanding as a chalet host for us. Becca provided wonderful food every day. She made such a beautiful birthday cake and yummy, healthy food too for baby Louie. (Thank you to VIP staff at concierge at Bear Lodge and also VIP staff at Geneva airport who helped us with ski bags). Nothing was too much trouble for our amazing chalet host Becca and we thank her for everything - she always had a smile and a positive attitude with such a caring nature too. Thank you for a wonderful week - just wish we could have stayed longer! We will be back - thank you VIPSKI yet again another great holiday. Thank you Becca for making our week so special. The skiing was great too!
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  • Greet week at bear lodge

    Melissa Nayak 04 Apr 2023

    Stayed Mar 2023
    The hotel facilities and staff were excellent. Super location and being able to hire ski equipment in house was great. We really enjoyed our whole stay. Breakfast was very good. Only area for improvement is the food served at dinner. We went out for dinner a few nights as we weren’t enjoying the food. For example we had a salmon starter with lemon on the Fri I think and it was inedible. But other than that everything else was excellent.
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  • Perfect chalet for our family of 4.

    Nicky Heap 03 Apr 2023

    Stayed Mar 2023
    We stayed in Loft 3 Aspen House, a delightful and very comfortable 2 bedroom chalet. We loved the decor, log fire, dining and sofa area. The bathrooms were fab - especially the showers! Everything very clean. Soft towels and towelling robes were provided. The bedroom was nicely furnished with generous wardrobes/storage which included a safe. Beds were a little firm but otherwise pillows, duvet and sheets very comfortable. Our host was Hamish. Absolutely charming and looked after us so well. All his meals were very tasty - a smash hit was the lamb with flatbreads on night one. The wine was excellent and we loved the welcome bottle of bubbly. Emily looked after us a couple of times to cover Hamish's day off and she was also adorable and cooked us delicious food - my favourite meal of hers was the pork loin. All the staff that we met during our transfer and stay were lovely, and nothing was too much trouble. Mima, the chalet host contacted me before we even left the UK to ask if we had any particular requirements or wanted to make restaurant bookings. The concierge service was very useful. Nothing seemed to be too much trouble for anyone. I didn't use the Spa or steam room/sauna but my husband did and really enjoyed it. Boot room with heated lockers worked perfectly. Location of the chalet near the church was very picturesque and quiet but only a 5 minute walk to the slopes and the town itself so suited us perfectly. Would definitely recommend and would be keen to come again!
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  • Just Magical

    Alison Mackie 03 Apr 2023

    Stayed Mar 2023
    From the moment we stepped into Bear Lodge I knew we were all going to have a magical time. Location perfect Bear Lodge stunning Facilities top notch Transfer super swift Food fantastic But above all this was the lovely warm welcome we had from every member of the Bear Lodge Team. So friendly and going that extra mile. The culture of wanting your guests to have an incredible holiday tan throughout the whole week we stayed in the VIP Chalet. Huge big thank you to Murray and the team for helping our family create the most wonderful memories. Truly magical from the moment we arrived to the moment we jumped on the transfer back home with a bacon butty in our hands We will most definitely be back … again … and again
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  • Chilton / Aspen 2

    harry Chilton 03 Apr 2023

    Stayed Mar 2023
    We had a great holiday. Chalet is well situated, well laid out to a nice specification. Spa facilities are great and we used them a lot. Quality of food was excellent. the host's cooking was very good. menu's were good. the chalet was cleaned well. Staff service was good. they were all extremely polite, pleasant and helpful. Our chalet host was however unorganised and messy. meals were not on time and we had to make ski school. there was a noticeable difference when the replacement staff came in (Clarice), breakfast was laid out on time and served and cleaned up nicely. With the main host, we had to help lay table, the dishwasher always seemed full when we came back from skiing every day. On one day there was a horrible smell in the apartment and we found a rank smelling mop in one cupboard, a box of eggs in another which stank and worst of all, some unrefrigerated and putrid chicken in a cupboard. we placed this outside and reprimanded the host. the fridge management was poor and the fridge was always too full and smelt when you opened it. likely reason for chicken was that there wasn't room in the fridge. this shouldn't have happened given the cost. perhaps the manager should review each chalet daily? Other suggestions: Perhaps the chalet staff could assist with putting on children's ski boots. we have had that elsewhere. other negative were both transfers. given they were booked by VIP, VIP has to take responsbility. the inboiund didnt have 4 snow tyres, and had ineffective snow chains. the car was sliding around and felt unsafe. the journey took 90 mins longer than our freinds on the same flight. the outbound was fine, but the driver was nodding off at the wheel, which was v. stresssful. we had to request him to stop to have a coffee.
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  • Wonderful week in Avoriaz

    John W 02 Apr 2023

    Stayed Mar 2023
    We had a fantastic week at Sakami, the chalet was lovely, perfectly set up and ideally located to access the slopes and the village. All the staff were great, from the communication with the office before we left through to the airport greet and Sam when we arrived in Avoriaz. Sam and Henry accommodated all our requests from restaurant and bowling bookings to babysitting, and were really helpful and friendly throughout. But the real star of our holiday had to be Amelia, ably supported by the always-smiling Charlton. She was the perfect chalet host, so warm and friendly, and a great cook. The children adored her and she was so kind to let them help out in the kitchen. Meg also made the holiday such a success as our resort nanny. The children had great fun with all the varied outdoor and indoor activities she provided. Her flexibility on daily hours made organising around lessons and meals a dream. We really can’t thank all the staff we met enough for making this such a wonderful holiday.
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  • Yet an other splendid VIP holiday

    David Robinson has 02 Apr 2023

    Stayed Mar 2023
    Another exemplary performance from the VIP staff. Where do you find all these amazing people from? Food and wine were tip top Only minor point was the ridiculously small wine glasses!
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  • Excellent chalet incredible hosts

    Tomos Robinson 02 Apr 2023

    Stayed Mar 2023
    Had an amazing week staying in chalet kobuk. Sarah, Rosa and Mimi were outstanding hosts and food was perfect. We had great support with logistics from Henry as well. Great chalet, super comfortable. Only suggestion would be more seating around the boot room to get the group out the door a little more smoothly but otherwise exceptional. Thanks VIP and the team.
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  • Fantastic Stay!

    Francesca Robinson 02 Apr 2023

    Stayed Mar 2023
    Wonderful Chalet, amazing food and fantastic team! Thank you Rosa, Sarah, Mimi and Henry!
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