Get in touch

Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.

Enquire and Book Now

Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

2691 - 2700 of 15883

View all

  • The Crick/Millard experience with VIP in Val d'Isère

    Richard Crick 31 Dec 2023

    Stayed Dec 2023

    Make no mistake, we had a very good holiday over Christmas in Val d'Isère but there were niggles and, with an organisation like yours which aspires to excellence, they were totally unnecessary and so cheap and simple to fix that they should never have existed in the first place. First, the Loft was in a perfect position (though difficult to find when we drove into the village - we might have been warned and provided with a map) and excellently designed for the six of us - except that the lighting was simply awful with absolutely nowhere any possibility to read even a book. Our bedroom was ridiculously dark even with every light available switched on. But, although the apartment was generally well-equipped, there were unforgivable gaps. The serviettes were very small and obviously very cheap; the corkscrew was so inferior that, had you found it in a Christmas cracker, you would have put it straight into the bin; the provision for making ice was pathetic and all the ice trays broken; there was no toaster (apparently every guest party asks why not - the explanation that they might trigger the fire detectors is manifestly implausible/laughable) and no teapot. The kitchen knives were all so blunt that it was a challenge even to cut a lemon. It is quite unfair of you to expect your chalet girls to cook with such impractical tools. When we complained about these problems, Charlie had them fixed immediately; but it should never have been up to us to get them fixed.. The food was nevertheless adequate without ever being excellent (except when my son-in-law took charge of the Christmsas turkey). It was often not very warm, perhaps because it aspired to be over-elaborate rather than simply good. We were disappointed with some gaps in the information provided to us. We were never told that Aspen House was organising a Christmas carol session in reception on Christmas Eve and I only discovered it when I bumped into it as I set off to join the rest of the family in the village. We were never told that ESF were going to hold the torchlit procession down La Face accompanied by fireworks and only discovered it when we heard the bangs and looked out of our windows. It was absolutely spectacular but, had we been on a lower floor and without a balcony, we would have missed it altogether. 

    Read more…
  • Les Arcs 11 Night Christmas family Holiday

    Richard Garman 29 Dec 2023

    Stayed Dec 2023
    Pre travel arrangements were ok. Logistics to / from airport were pretty good. Room looked great as usual - Noisy at night / early Morning as cinema door propped open, and door from Alp staff room access bangs early and late. Bar staff, cleaning staff, restaurant manager, and serving team all fantastic! Food was unfortunately way below the VIP standard we have become used to over the years. Clearly an issue with chef. F and B Manager and serving staff did an admirable job apologising for quality, presentation and the wait for below par food. Also, lack of GF options for Coeliac, despite advance notice, was poor and sometimes non existent - we did not have confidence that the food served was actually GF and had a couple of near misses especially early in the holiday. Generally a poor choice of house wines this year which was a pity. Champagne was excellent! Pool and spar were great and generally well maintained - more regular check on changing rooms would be great as often no towels / full towel baskets late afternoon. Concierge service is good idea if sporadic. Worth checking times of events as whatapp said 7.30 for Christmas fireworks and actually started at 7.00. Regular whatapp Morning note everyday on bar events, village events, cinema times, and weather would be good.
    Read more…
  • Very enjoyable time

    David Knipe 29 Dec 2023

    Stayed Dec 2023
    Sam, Amie and Georgia were great hosts. Great accommodation and location perfect. Very easy to get skis and access slopes. Lovely pool, jacuzzi and sauna area. Kids loved the cinema. Things to make it even better would be fresher bread (often v hard) and some fresh berries for breakfast. Also tissues in the bathrooms missing. Otherwise we loved it! We will return!
    Read more…
  • White Christmas

    Susan Waite 28 Dec 2023

    Stayed Dec 2023
    Our group of family & friends had a fabulous Christmas in No 1 Bellevarde, a lovely chalet with stunning mountain views which provided us with a great base for the week. However, it was our two wonderful chalet hosts, Kane & Vanessa, who made the week extra special. In particular they ensured everyone had delicious food that catered for their dietary requirements, and they couldn’t have been more flexible and helpful. They became part of our “Christmas family”. We booked private ski & snowboard lessons with Supreme Ski, and on the advice of the ski school had one ski instructor for 4 days to use as we liked for a mix of abilities. This worked exceptionally well, as the instructor got to know the entire group & we could switch people between sessions based on ability & progress over the course of the week. Our instructor, Lorenzo, was superb - not only teaching technique but ensuring that everyone had fun in the lessons. The Whatsapp Concierge is a great service: it was invaluable tool for arranging lifts in the VIP cars, booking restaurants & asking questions which the whole group could easily use. One slight disappointment was that we tried to order the Domaine Jean Guiton pinot noir wine for Christmas dinner, only to be told that all the bottles had already been reserved. As this is a classic Christmas dinner wine, perhaps more stock could have been available? We also didn’t find the TV in the chalet very easy to operate. Having never used Chromecast before we tried briefly to get it working & then gave up. However, spending a week without a TV on in the background was actually rather nice and with a very good WiFi connection in the chalet everyone could easily use their personal devices. Our group drinks a lot of sparkling water and our hosts kept us well supplied. However, that did mean a lot of empty plastic bottles. For future seasons could each chalet be supplied with a SodaStream to carbonate the lovely mountain tap water, and save on plastic waste? Some of our group opened their bedroom windows overnight to avoid the rooms becoming too hot and the amount of noise outside in the early hours of the first two nights was surprising. We later learnt that this was guests in one of the other chalets outside on their deck until c.4am.
    Read more…
  • Penthouse Misha and hosts excellent

    A C 28 Dec 2023

    Stayed Dec 2023
    Penthouse Misha was ideal for our holiday group-12 persons from age 76 to 14 months, beautifully located for skiers, ski school( with small classes) and non- skiers with easy access to centre of 1950 and 2000, and with good pool, sauna etc, massages, cinema and bar. All VIP staff were friendly and helpful. Food was good. Best of all were our chalet hosts- Alice, Lottie and, helping part time, Ellie. They looked after us all very well and were always cheerful, interesting and charming - great personalities and great with the children.
    Read more…
  • The perfect ski trip

    Phill Heale 28 Dec 2023

    Stayed Dec 2023
    From the moment we arrived I felt at home, a warm greeting and nothing was too much trouble. The chalet is lovely, well set up, clean and comfortable. The spa is a stunning luxury after some clumsy crashing on the slopes. I can't rave enough about the food. Get Bradley to make you his pea soup! Our hosts Ella and Ellie are brilliant. Warm, friendly and professional. It was a pleasure to spend Christmas with them and the stay would not have been as good without them. Same goes for Brad and Paul in the kitchen, excellent food. VIP ski as a whole made our stay perfect even down to carol singers on Christmas Eve! Jake and Oli who covered days off also deserve a mention. I suspect we will be back!
    Read more…
  • Fun Christmas break in the mountains

    Simon T 27 Dec 2023

    Stayed Dec 2023
    Thank you to all the staff for looking after us so well. Everyone was super friendly and made us feel very welcome and it made for a great Christmas. Thanks especially to Tilly, Hannah and Jess for waiting on us so expertly and to Max for his room cleaning skills. Location was perfect, fab to ski directly from the boot room. Food was great and loved the tea and cake after a hard day's ski. Room was very comfortable as was the bar and spa, don't really think the photos do it justice.
    Read more…
  • VIP Christmas

    Danielle J 27 Dec 2023

    Stayed Dec 2023
    Our first Christmas holiday away from home and the VIP team made it a phenomenal one to remember. Our chalet host Josie was an absolute gem, and went over and above to make our time memorable.
    Read more…
  • A full 10 out of 10 - wonderful stay

    Charles Rich 27 Dec 2023

    Stayed Dec 2023
    This Chalet is fabulous, great position on the edge of town & the wellness centre the perfect place for a steam/sauna before a delicious meal (think I’ve added a few kilos, loved it). From the moment you arrive you’re made to feel at home, you have a stellar team be they the drivers, catering or chalet staff. I must add a very special thank you to our main team, Ella, Ellie, Bradley & Paul - thoughtful, engaging, talented & fun - a credit to your business. It was a genuine pleasure to share Christmas with them. I will be highly recommending and will be booking again. My best, Charles
    Read more…
  • Stunning (once again)

    Gustav Schulenburg 27 Dec 2023

    Stayed Dec 2023
    Our family's second visit to Bear Lodge - both holidays were excellent! The staff, facilities and location are all wonderful! Highly recommended!
    Read more…

Newsletter sign up

Chat on WhatsApp