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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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A last minute accommodation change meant we were staying in Le Manoir and how lucky were we!! It was incredible. The house is beautiful, really luxurious and carefully considered throughout. Lots of space and plenty to do. The hosts were amazing!! We had Poppy, Bea, Fynn and Sophie waiting on us hand and foot. They cooked delicious meals and really put so much effort into making Christmas extra special for the kids, things like moving the elf every night and creating special treats for them. We enjoyed the outside hot tub after a day of skiing and really felt looked after by the hosts and Ollie who helped us with equipment and transport. I’d highly recommended VIP Ski and specifically Le Manoir, it would be even better if we came back with another couple of families as it sleeps 16.
We returned to Bear Lodge with extended family, this time staying in a chalet suite rather than the hotel. Chalet Luk was really spacious for the 9 of us and Preston was a superstar host. Georgia and Amy who rotated to help him out were also great. Delicious food, plentiful wine and lots of laughs. Preston was brilliant with the children, letting them help make pancakes and joining in with our Christmas games. He made reindeer sparkle dust to sprinkle on Christmas Eve and provided supplies for making extra decorations. Spending Christmas here was so relaxing and the Christmas dinner was really well cooked and felt like home from home with all the little touches. Bear Lodge offers a perfect location being able to walk straight on to the piste and the small ski groups meant the children all progressed with valuable individual feedback given by the instructors at the end of each lesson. We have skiied with VIP numerous times but having travelled with a different company last season it was a welcome return with all the little touches that others don’t offer! Your staff, service and level of accommodation really are worth it. Thank you VIP.
Make no mistake, we had a very good holiday over Christmas in Val d'Isère but there were niggles and, with an organisation like yours which aspires to excellence, they were totally unnecessary and so cheap and simple to fix that they should never have existed in the first place. First, the Loft was in a perfect position (though difficult to find when we drove into the village - we might have been warned and provided with a map) and excellently designed for the six of us - except that the lighting was simply awful with absolutely nowhere any possibility to read even a book. Our bedroom was ridiculously dark even with every light available switched on. But, although the apartment was generally well-equipped, there were unforgivable gaps. The serviettes were very small and obviously very cheap; the corkscrew was so inferior that, had you found it in a Christmas cracker, you would have put it straight into the bin; the provision for making ice was pathetic and all the ice trays broken; there was no toaster (apparently every guest party asks why not - the explanation that they might trigger the fire detectors is manifestly implausible/laughable) and no teapot. The kitchen knives were all so blunt that it was a challenge even to cut a lemon. It is quite unfair of you to expect your chalet girls to cook with such impractical tools. When we complained about these problems, Charlie had them fixed immediately; but it should never have been up to us to get them fixed.. The food was nevertheless adequate without ever being excellent (except when my son-in-law took charge of the Christmsas turkey). It was often not very warm, perhaps because it aspired to be over-elaborate rather than simply good. We were disappointed with some gaps in the information provided to us. We were never told that Aspen House was organising a Christmas carol session in reception on Christmas Eve and I only discovered it when I bumped into it as I set off to join the rest of the family in the village. We were never told that ESF were going to hold the torchlit procession down La Face accompanied by fireworks and only discovered it when we heard the bangs and looked out of our windows. It was absolutely spectacular but, had we been on a lower floor and without a balcony, we would have missed it altogether.