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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Make no mistake, we had a very good holiday over Christmas in Val d'Isère but there were niggles and, with an organisation like yours which aspires to excellence, they were totally unnecessary and so cheap and simple to fix that they should never have existed in the first place. First, the Loft was in a perfect position (though difficult to find when we drove into the village - we might have been warned and provided with a map) and excellently designed for the six of us - except that the lighting was simply awful with absolutely nowhere any possibility to read even a book. Our bedroom was ridiculously dark even with every light available switched on. But, although the apartment was generally well-equipped, there were unforgivable gaps. The serviettes were very small and obviously very cheap; the corkscrew was so inferior that, had you found it in a Christmas cracker, you would have put it straight into the bin; the provision for making ice was pathetic and all the ice trays broken; there was no toaster (apparently every guest party asks why not - the explanation that they might trigger the fire detectors is manifestly implausible/laughable) and no teapot. The kitchen knives were all so blunt that it was a challenge even to cut a lemon. It is quite unfair of you to expect your chalet girls to cook with such impractical tools. When we complained about these problems, Charlie had them fixed immediately; but it should never have been up to us to get them fixed.. The food was nevertheless adequate without ever being excellent (except when my son-in-law took charge of the Christmsas turkey). It was often not very warm, perhaps because it aspired to be over-elaborate rather than simply good. We were disappointed with some gaps in the information provided to us. We were never told that Aspen House was organising a Christmas carol session in reception on Christmas Eve and I only discovered it when I bumped into it as I set off to join the rest of the family in the village. We were never told that ESF were going to hold the torchlit procession down La Face accompanied by fireworks and only discovered it when we heard the bangs and looked out of our windows. It was absolutely spectacular but, had we been on a lower floor and without a balcony, we would have missed it altogether.