We’ve just returned from a week at Bear Lodge during half term, and it truly exceeded every expectation.
The hotel itself is beautiful, with fantastic amenities and truly exceptional food throughout the week. The swimming pool, leisure centre, games room and cinema were brilliant, perfect for both kids and adults, and meant there was always something to enjoy, whatever the weather.
But what really makes Bear Lodge stand out is the staff. They are simply outstanding. Every single person works incredibly hard, always with a smile, and they go out of their way to make guests feel welcome, relaxed and genuinely special. They are polite, warm, attentive and patient, particularly with the children. Great company at the bar too!
Our week coincided with record snowfall, and at one point the resort closed due to extreme avalanche risk. It could have been a stressful situation, but the team handled it with calm professionalism and kindness. If anything, they worked even harder to look after everyone in the hotel, ensuring guests felt safe, entertained and completely cared for.
A special mention must go to the wonderful bar team, Tiff, Josh and Kia, who couldn’t do enough for us all week. And huge thanks to the concierge team, especially Tilly, Evie and Chloe, whose daily updates and support (both before and during the holiday) were an absolute godsend.
At the best of times this would be an incredible hotel, but during such an unusual and challenging week, they proved just how exceptional they really are.
5/5 stars. We would absolutely love to return.