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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • OK Ski Trip

    J W 17 Feb 2026

    Stayed Feb 2026
    Cracking holiday, all the staff were amazing!
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  • Cozy stay with our family

    Emma K 17 Feb 2026

    Stayed Feb 2026
    We had a really cozy stay with our family at Bel Sol Chalet. The chalet itself is perfect for skiing vacation both interior and location wise. Our hostess Grace made us feel like at home and she was very sweet, welcoming and helpful with any questions we had. We loved our afternoon tea cakes and delicious dinners!
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  • Fab week!

    Miranda Williams 17 Feb 2026

    Stayed Feb 2026
    I was very impressed with my first ever catered chalet experience. Our hosts, Ottilie, Gil and Oscar couldn’t have been more welcoming, friendly and efficient. I loved all the delicious meals (worthy of an expensive restaurant) and the chalet was kept clean, warm and welcoming with the open fire and hot tub very pleasant additions. The transfers were smoothly organised and even collecting and delivering to the chalet our lost luggage on the first evening was done by Ben very willingly. Many thanks to all responsible.
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  • Amazing chalet, fantastic staff

    Nic Thomas 16 Feb 2026

    Stayed Feb 2026
    We had a fantastic trip. The location was great and the chalet was very high quality. Couldn’t fault anything about our trip. The staff were all very attentive, friendly and helpful and the chefs cooked us some amazing food. Can’t wait to come back to stay again! Nic and Clare.
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  • Luxury

    Laura McGuinness 16 Feb 2026

    Stayed Feb 2026
    I was apprehensive about booking initially as it seemed quite expensive, however now I’ve been I considering excellent value for money and would love to come again. The service and food in the chalet was perfect, it felt that we were truly spoiled which enabled us to switch off, have fun and re-charge. The food was excellent and we LOVED James the chef, who came to the table every night to explain each dish with great passion. I wish we could’ve taken him home. The chalet was beautifully finished and felt so luxurious. I loved the views across the valley from the penthouse, we could watch the weather systems roll in and out while dining on the fine foods provided by the private chef. A couple of constructive points… a team of snow clearers came in to clear the balcony with snow shovels in the middle of dinner, which sort of ruined the atmosphere! We asked them not to, but they said they’d been told they had to by management Also, we had an issue with the ski school. Oxygen took it up on themselves to downgrade my 5 year old to the 3 year olds lesson, and thus she didn’t really learn to ski as we’d booked. We only found this out on Friday, and we were very unhappy about this. We brought it up with Andy the Oxygen rep and he couldn’t have been less bothered. He even tried to blame me, saying I’d asked for it (I had not), and then tried to blame the VIP Nannie’s (also untrue). The VIP team then helped to badger him to try to recover this, getting my 5 year old a private lesson. All the VIP team were fab about this, and it wasn’t their fault. Oxygen management though were appalling and I’d actually consider not using them next time and requesting ESF because of their terrible attitude. I didn’t want to spend my holiday complaining / dealing with nonsense. I wanted the problem fixed quickly with empathy and it was not. As such, that spoiled the end of the holiday, which was a shame. I did leave though with a high opinion of VIP and would love to come again (just possibly not with Oxygen for the kids)
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  • couldn't fault it at all - amazing

    STEVEN ELLIOTT 16 Feb 2026

    Stayed Feb 2026
    The staff were fantastic, the position of the hotel was fantastic, food and wine fantastic, pool and spa an absolute godsend (given the weather we had). Bar area was really nice, and prices very reasonable too. Anything to improve on ? Maybe a coffee machine in the room would be nice- although coffee machines were around the hotel , so not really an issue.
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  • Perfect piste side location

    Richard Lowe 16 Feb 2026

    Stayed Feb 2026
    Bear Lodge is the ultimate ski in ski out location. Step out of the boot room, clip on the skis and either ski 50m to one of the two adjacent chair lifts or down one piste to another pair of chair lifts. Returning is just as easy. You can literally ski off the piste right up to the boot room door. It was so nice not having to spend 5-10 minutes carrying skis to the nearest lift point and something that really made the start and end of the day much more enjoyable. Bear Lodge was our first experience of a VIP Chalet Hotel. Lovely property, usual VIP excellent service, and something we will definitely repeat. I would like to make 2 comments. The food was somewhat variable in quality. It was mostly very good, but on two occasions the main course meat was over cooked and dry (specifically the duck and the pork) and, with two 15 year old boys in our group, there wasn't really a starter option suitable for them as the menu was on the more sophisticated side. Your staff did try to accommodate them by asking what we wanted, but without us knowing what the kitchen could offer it was difficult for both our servers and ourselves to come up with options. Consequently, the boys ended up skipping the starters most nights. We fully appreciate trying to cater for fussy teenagers is difficult, but it would have been better to offer some alternatives that the kitchen could produce rather than both parties trying to come up with ideas. The second point is a minor one. When we set off on the coach transfer from Geneva we were told that we weren't allowed to eat or drink on the coach. We'd bought sandwiches in the airport and had already started eating them when this message was delivered. We've travelled with VIP quite a few times and had never been told this before. If this is a rule you want customers to abide by, it would have been much better if you'd told us at the airport when we first met, and then we could have eaten in the airport rather than sitting on the coach feeling guilty with food in our mouths whilst being asked not to eat....
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  • Absolutely TIP TOP

    J C 16 Feb 2026

    Stayed Feb 2026
    This holiday completely exceeded our expectations - Les Arcs 1950 is lovely, Chalet Choko was fabulous - super comfortable with great views from the balcony. Bear Lodge - is brilliant from the ski in ski out facility to the muscle relaxing hot tub. Best of all were our chalets hosts - Maisie and Katie. Great cooks, charming and amusing ......they are what makes a chalet holiday so special........the people you see every day......the absolute icing on the cake. A big 'merci beaucoup' to them both
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  • An Exceptional Luxury Chalet Experience

    Lisa Goddard 16 Feb 2026

    Stayed Jan 2026
    Our stay at Club 21Forty was nothing short of spectacular. Perfectly positioned with true ski-in/ski-out access, the chalet combines elegance, comfort, and outstanding facilities to create an unforgettable alpine retreat. The rooms are beautifully spacious, and every detail feels thoughtfully designed for both relaxation and indulgence. What elevated this holiday from wonderful to extraordinary was the phenomenal VIP Ski Team — Lexxi, Matt, Jasper, Issy, and Will. Their warmth, professionalism, and impeccable attention to detail were simply remarkable. From the first morning tea to the final evening drinks, every moment was handled with effortless care and genuine hospitality. Nothing was ever too much trouble. The dining experience was equally superb. Each breakfast, afternoon tea, and evening meal was a delight — exquisitely prepared, beautifully presented, and consistently delicious. One small area for improvement would be the hot tub, which was a little cooler than expected at times. A proper full cover would likely help retain the heat and enhance what is otherwise a wonderfully relaxing feature. Overall, the team created an atmosphere that was both luxurious and genuinely welcoming, ensuring our stay felt seamless and truly special. We left feeling thoroughly spoiled and already dreaming of our return.
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  • Les Arc 1950 February 2026

    Ros Sturley 15 Feb 2026

    Stayed Feb 2026
    VIP Ski exceeded all our expectations. Bear Lodge was an exceptional, small & friendly hotel, with super facilities, the ski in & ski out position made access to the slopes so easy and the views were fabulous, 1950 resort, while small was charming. The food was excellent at every meal with good choices and providing homemade soup for lunch on the 2 days when the snow was heavy was just what we needed after a long morning in the spa and a walk into 1950. The canopies and champagne on arrival and to say goodbye were delicious. We really enjoyed the complimentary extras, the ski hire in the boot room & ski guiding. Afternoon tea & cake and wine with dinner. A personal favourite was morning drinks. However no review would be complete without talking about the service provided by the hotel team. They went above & beyond what was expected, nothing was too much trouble and always done with a smile. With this in mind I would like to mention Tiff & Josh in the bar, Molly & Tara in the restaurant and Charlie who was on duty all week, while professional & knowledgable there was a lot of laughter. I’m sure I have missed other members of the team but they all made our stay a lot of fun and very special. I would also like to mention the support and communication from the London office before our arrival it was timely, informative and everything we needed was covered. We look forward to further holidays with VIP Ski. Thank you Ros (Doris)
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