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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Very enjoyable week, the staff very nice, hotel very comfortable food very good

    Angus Cowap 14 Mar 2026

    Stayed Mar 2026
    Immaculately clean and tidy place, very lovely helpful and attentive staff throughout, I also enjoyed the pool and steam room and the good food also the ski lockers and access straight onto the piste. I’ve had a great time thank you!
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  • Second time around

    Deborah Blount 14 Mar 2026

    Stayed Mar 2026
    Last year our group of 6 stayed in Oso chalet. The experience was great and so was our chalet host who was brilliant. This year we returned to Grizzly chalet. The setup of Grizzly chalet was not so good as we thought it would be. The upstairs lounge was not often used as it did not feel as cosy as last year and the fire is an imitation. Our chalet host who was lovely but at only 20 lacked the culinary skills we felt we had last year. She said she had 3 weeks of training and unfortunately this showed. For example, our breakfast was laid out with jars of jam and bottles of milk on the table. This should have been in bowls and jugs. When our host was ill, we had another host who warmed bread and croissants and put jam in bowls and milk in jugs. Our host’s cooking lacked seasoning and when she cooked belly pork - it was tough and rubbery without crackling. It also was far too big a portion. Served with potatoes and cream and a cream sauce - far too rich. I did point out the cooking of the pork - as we all left it. Our host apologised but clearly did not know that belly pork needs long and slow cooking. Neither was wine placed in the fridge to chill for us for the evening. On our last day we were promised champagne and canapés at 7. But at 6.20pm we discovered it was not even in the fridge. All the girls that have stood in (at last notice) have been very good - and we all realise that if you are ill you cannot do your job. But we returned because of the great hosting of last year - and this year unfortunately did not live up to our expectations.
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  • Great venue with exceptional staff

    Phil Campbell 14 Mar 2026

    Stayed Mar 2026
    Having been on over 15 Ski Chalet holidays with VIP,, this time we wanted to experience their Bear lodge hotel in Les Arc. We thought it would be difficult for the team to give the personal touch we have benefited from on so many occasions, but they did and exceeded all expectations. The VIP team were all so attentive and provided an exception service every day. Far too many of them to mention, but special thanks to the restaurant and bar team who catered for our needs during the week. The food choice, quality and presentation was inline with our previous experiences and all credit to the chef team and support individuals behind the scenes who contributed. Thank you We will be back
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  • Simply fantastic

    Jennifer WW 14 Mar 2026

    Stayed Mar 2026
    1st ski holiday with my child and I honestly couldn’t have asked for better. Everything was so easy, from booking flights from our local airport, private transfers, ski hire in the hotel and being able to ski out onto the slopes. My son had lots of lessons, both in the morning ski school and privately, all arranged with the VIP concierge via a quick WhatsApp. Rooms are generous, the staff are a delight and everyone has a smile and genuinely seems to enjoy working here. Could not have asked for more!!! Thank you
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  • Great service for colleagues and clients

    CP Gallagher 14 Mar 2026

    Stayed Mar 2026
    A great stay with VIP and the team. Breakfasts were great as were dinners (thank you for swapping in lasagna last minute). Everything ran smooth and Oly, Dan, Will, Daisy, Jake, Devon and Amelia were very welcoming. Thank you all Our return transfer was a little delayed which was disappointing and the chalet feels outdated but the trip was still great. Ski rentals with Snowberry we’re excellent and nearby. I have asked other colleagues to write reviews too thank you
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  • Snow place like Avoriaz

    Johnny H 14 Mar 2026

    Stayed Mar 2026
    Had a great week in Chalet Kipnuk! Chalet was very comfy and the hot tub was great! Scarlett was a super host, who made lovely food and helped us have a great time. Additionally, our flexihost George was great as well. Thanks both for a great week!
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  • . Avoriaz enjoyed again.

    Catherine Hall 14 Mar 2026

    Stayed Mar 2026
    Very comfortable and cosy. Food fabulous. Scarlett was a great host, making sure we were catered for in every way. Her food was delicious, fresh, and delivered at a time to suit us every night. She was present, but discreet. George was great flexy host. Such a great cook.
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  • Wonderful holiday in Avoriaz!

    Elliot Hall 14 Mar 2026

    Stayed Mar 2026
    We had a lovely time staying with VIP ski in Avoriaz. The trip was made by the brilliant service from Scarlett and George!! 10/10, would stay again!
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  • A very VIP experience :)

    Stephen Hall 14 Mar 2026

    Stayed Mar 2026
    Had a fabulous week's skiing with the family. Chalet was very comfortable. We all ended up in the hot tub every day! Food was awesome thanks to our skilled chef and hostess Scarlett. Also thanks to George who filled in on Scarlett's day off and pulled off the perfect soufle against the odds. Also thanks to both the Adams for checking in on us every so often. VIP went the extra mile to make sure we had the perfect stay. Many thanks to all the team :)
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  • Late Season Shenanigans

    Joshua Hall 14 Mar 2026

    Stayed Mar 2026
    Great time. Lovely hosts Scarlett and George. 10/10 trip.
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