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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Phenomenal

    Joshua Shah 03 Jan 2026

    Stayed Dec 2025
    Phenomenal, amazing service from George, Freya and Ella. Made a great holiday an incredible holiday. Skiing was amazing, food was amazing. A MUST.
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  • The speedy skiers (the Hollowood)

    Z H 03 Jan 2026

    Stayed Dec 2025
    Ski in ski out and ski school drop off was very convenient. Lots of water machines was very handy. The wall in the swimming pool was excellent for throwing a ball against. Pool table and football table both being gratis much appreciated.
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  • Superb

    Gail Connor-bland 03 Jan 2026

    Stayed Dec 2025
    From the moment we arrived everything was perfect. The chalet is outstanding and it happily accommodated our group of 13. The spa area on the bottom floor was a fantastic added bonus. We used vip ski last year and visited the same resort but the chalet we had was nowhere near as stunning as No7 it was cramped and very small. However VIP have redeemed themselves with our stay this year and I do not have one negative comment to make. Sam our wonderful chef, wow honestly what a fantastic young man he is and his food every night has been outstanding. I must add the rest of the team have also been phenomenal, every interaction with them all has been met with warmth and friendliness. We have all had the most amazing time. Gail, Chris, Holly, James, Dawn, Kieran, Oliver, liv, Ella, Ross, Leah and the two little ones Daisy and Sonny would all like to say a huge thank you, xx
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  • Excellent stay

    M Nye 31 Dec 2025

    Stayed Dec 2025
    The chalet was beautiful, the hosts were brilliant and really friendly. Food was great quality, especially cooking for that many people. Everything was excellent. Loved the hot tub, very welcoming after a days skiing! Bar was great and we enjoyed the quiz, concierge always helpful and extremely friendly.
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  • Fantastic Christmas holiday

    Carolyn Trimble 30 Dec 2025

    Stayed Dec 2025
    From booking the holiday with Jess on the phone to discussing food, restaurant bookings and lift passes with Charlie, our whole VIP experience was exceptional even before we arrived. Meeting Will and the team on the coach and then our hosts Eleanor and Evie, we were welcomed into brand new stylish beautiful chalets which made the holiday feel special from the start. Our food was freshly prepared by Eleanor, Evie and Cam, who worked their socks off to make sure we all had the best experience. We were lucky with the snow and the weather and our skiing was blue skies and great atmosphere. The Christmas Pub Quiz was a great ice breaker and was lovely to meet the rest of the team including the amazing Nannie’s! We would definite be back with VIP Met some really lovely families who we hope to keep in touch with. Thank you VIP!
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  • AWESOME

    Bailey Family 30 Dec 2025

    Stayed Dec 2025
    We were a multigenerational family group and had a truly wonderful Christmas with the team in number 8 BV. The chalet was perfect and the pool and spa facilities were hugely popular with the younger members. Matt and Jemima’s cooking was exceptional and they coped amazingly well with Christmas and 2 birthdays! Ella makes the best cup of tea and Daisy and Tom couldn’t have been more kind or helpful. Above all they all joined in our family shenanigans and were so much fun. Thank you, thank you. Hope you’re not still finding penguins…….
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  • Fantastic service!

    Emma Dawson 30 Dec 2025

    Stayed Dec 2025
    We had the most amazing holiday in Avoriaz, Chalet Kipnuk. Scarlett, our host, was fantastic - professional, friendly and the most amazing chef! The two Adams and everyone else involved with VIP were so helpful and kind. A great team! The chalet had a great outlook, was well placed and the hot tub was a great bonus for tired legs. This is our second holiday with VIP ski and we will definitely be booking again. A Christmas holiday to remember.
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  • Good stay

    T B 29 Dec 2025

    Stayed Dec 2025
    Wonderful holiday - would have given it 4 stars were it not for: 1. Plates, bowls and cutlery at breakfast and dinner were consistently dirty. Some just stained which is fine but many were not clean (noticed at almost every meal). 2. Concierge was sometimes a bit confused (eg they asked us to return our skis and boots to the intersport store in town so we carried everything there ourselves only to be told by intersport that they don’t accept returns at the store and we should have left everything in the locker at bear lodge to be collected the next day). Had 3-4 examples where the concierge either didn’t know what to do or gave the wrong information. 3. Would have been nice to have clean glasses in the room at least every couple days (we used the same dirty glasses for the week and washed them with water) 4. Towels in the bathroom smelled a bit. 5. The wine wasn’t great. Wasn’t as advertised on the website. 6. The gym needs bigger dumbbells (had 5 kg max which isn’t enough for most people). 7. Sauna temperature was consistently too low (65-70). But staff and main host were super friendly and made up for the above. Overall enjoyed our stay and looking forward to coming back to Les Arcs.
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  • The best kind of white Christmas!

    SL SL 29 Dec 2025

    Stayed Dec 2025
    After a hectic Christmas at home last year, we had booked a family ski holiday by the end of January to "get away from it all"! With 3 adult kids and a new son-in-law, we enjoyed fabulous skiing, too much excellent food and plentiful wine from the very good, inclusive, wine list. We have enjoyed Christmas in the Alps before, but this was the first time we opted for a catered chalet. It truly was a relaxing Christmas, and for the time of year, the snow was good. Graciosa has been refurbished to a very high standard, and at 2000m altitude and less than a stone's throw from the slopes, it is easy to be on the first lift, even after making the most of the wine list the night before! Our chalet host was very friendly and capable in the kitchen and he showed a real passion for food. We made a couple of changes to the standard menu options, swapping for a lighter option, and this was produced with competence and flair, even though it was probably only the first time in the season it had been requested. Christmas lunch was delicious and even included home made bread sauce. The design of the building, in apartment style units, meant that we didn't really see other guests, except for a bit in the boot room at each end of the day. One of my concerns was that there would be young kids everywhere but we didn't see or hear them at all. We made use of the free transfer from Geneva. On the way there we had an hour to wait once we had collected our bags, and on the way back, we arrived at Geneva 4 hours before the flight was due to leave, which was annoying. However, I think there has been some chaos at Geneva recently due to the implementation of the new EES biometric passport system, so maybe better to be early than miss the flight. All in all, a very relaxing and enjoyable Christmas ski break.
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  • Bel Sol - Our chalet host; Grace!

    Charlotte Brasington 29 Dec 2025

    Stayed Dec 2025
    Our week staying at Bel Sol was wonderful, made all the better by our amazing chalet host Grace. She was very proactive and attentive, and we enjoyed getting to know her throughout the week. Her food was delicious as well!
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