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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic Family holiday in Mont Blanc suite at Graciosa

    Alex Bland 11 Jan 2026

    Stayed Jan 2026
    Having stayed at Bear Lodge on two previous occasions we decided to give the New Graciosa a try and we were not disappointed. The Facilities were fantastic and further enhanced by our fantastic hosts Elouise, Archie and Yaz who looked after us for the week, nothing was too much trouble and always done with a smile and without question. All the staff I came across at Graciosa during our stay have been extremely pleasant chatty and extremely helpful, the shuttle service was a great addition for some of our family. All in we have had a fantastic holiday and it’s a shame it had to end. As the facilities are so new I’m sure there are some final bits to finish off and purely from a personal point of view it would of been great to see the following Some robe hooks outside near the hot tub Additional hooks in the bedroom/bathroom. We were in room 2 and it would have been good to hang salopetes up etc. Possible issue with main dining room heating that despite the thermostat been set at 0 the heating around 9.00pm still cam on and made the room extremely warm. According to the stat 24 degrees. Some ski Racks outside the door to the piste. Some grooming of the ramp from the hotel to the piste. The first couple of days this was sheet ice and then following snow it became a very narrow pass. My points above have not take away at all from my overall experience and are just personal points I felt could make things better.
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  • Another outstanding VIP Ski experience!

    Karen Hudson 11 Jan 2026

    Stayed Jan 2026
    Thank you to Becca & Georgie for looking after us so well! We had two separate groups of friends joining us during the week, which necessitated a mid-week changeover - they did a great job and catered for every need and request. Also the resort Manager Hannah was fantastic - always available to help and nothing ever a problem! Our overall experience of the team at Bear Lodge was exceptional: every staff member we encountered was professional and friendly with a 'can do' attitude - 10/10 to the whole team! We've been skiing with VIP Ski for many years now, it just keeps getting better!!
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  • La Plagne 2026

    Kelly Broomsgrove 11 Jan 2026

    Stayed Jan 2026
    We had an absolutely fantastic ski holiday with VIP Ski, made truly exceptional by our chalet hosts, Hannah and Yaz. From the moment we arrived, they were warm, friendly, and incredibly attentive, making us feel completely at home. The chalet was always spotless and welcoming, and the food was outstanding—beautifully cooked, generous, and exactly what you want after a long day on the slopes. The rest of the VIP Ski team couldn’t have done more for us either— shout out to Finn for entertaining the kids with snow ball fights and Bens quiz which we won by default!! Everyone was friendly, helpful, and always on hand to make sure everything ran smoothly and stress-free. We would highly recommend VIP Ski and would love to book again - I will miss my morning cuppa and having all my meals cooked for me!! Thank you
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  • Magical stay in Avoriaz

    Emrie Brown 11 Jan 2026

    Stayed Jan 2026
    Our stay with VIP in Avoriaz was truly magical. The chalet was spotless and the food exceptional. When the weather wasn’t conducive to skiing a lovely soup was prepared and enough wood provided for us to enjoy a lovely day in the chalet:
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  • Our holidays

    Iuliia Dankova 11 Jan 2026

    Stayed Jan 2026
    Our family and friends spent nice week! We enjoyed time and relax thanks to the team: very friendly, Very professional! Our staying was full of tasty meal and beverages and cakes! Our rooms were cleaned and we really have a nice vacation! Thank for each member who was with us!
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  • Faultless!

    Laura White 11 Jan 2026

    Stayed Jan 2026
    What a fabulous week! The communication and attention to detail from start to finish were outstanding. We travelled as a group of 10, including four children under five, and the entire experience was completely seamless. Our chalet hosts, Sam, Lily and Mima, were incredible — cooking the most fantastic meals, making everyone feel comfortable, and consistently going above and beyond for the children. The accommodation was excellent and perfectly suited to families with young children. We also used the Bear Cubs childcare service, which was faultless. Lauren, our lead nanny, was wonderful at providing personal updates and making us feel completely at ease, and all of the Bear Cubs team were amazing with our little ones. Every member of staff at VIP is a credit to the company, always offering a smile and happy to help. Special mentions must also go to Benji, Ben, Will and Finn from the concierge team. We wouldn’t hesitate to recommend VIP and would love to return one day for another unforgettable stay.
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  • Perfect week

    The L family 11 Jan 2026

    Stayed Jan 2026
    Thank you to Zara and Darcey for the perfect week on the slopes at 1950. We had a wonderful week of skiing.
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  • Family skiing

    Julia Bland 11 Jan 2026

    Stayed Jan 2026
    Our experience was fabulous, The chalet host’s couldn’t do enough for us all week, they worked really hard to make us feel welcome, the chalet was so clean and welcoming, they were very accommodating to our two youngest members who were 3 and 5. Especially Violet who has a nut allergy. The food was lovely, however it would of been nice to receive just a nice shepherds pie or lasagna or spaghetti bolognaise, chicken and chips etc etc- calling it maybe the easy night, giving the hosts an easier night too as they worked so hard cooking everything from scratch every night, just one or two nights as we all found the food a little rich, this however is not the fault of the staff, they cook to instructions and they cooked what they did to top quality. The outside area balcony could do with hangers out there for ropes and towels when in the hot tub. The heating system is very hot on an evening, not sure how to rectify this as heat rises from chalets below, but I'm starting to nip pick, overall a wonderful experience with young staff that simply go above and beyond to help and accommodate, right from drivers to chalet staff highly recommend. X
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  • Kobuk Chalets

    S B 11 Jan 2026

    Stayed Jan 2026
    Great service and food as well as recommendations
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  • An amazing break with our family - perfect

    Richard & Wendy Waddington 11 Jan 2026

    Stayed Jan 2026
    Chalet very stylish, central resort. VIP team extremely helpful throughout particularly Scarlet our chalet host, Rosie support and Kenzie our granddaughters Nanny. Thankyou Team VIP - we’ll be back !!
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