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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

821 - 830 of 15804

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  • Truly Excellent

    Chris Rayner 03 Jan 2026

    Stayed Dec 2025
    From the moment we arrived, felt at home, outstanding service and attention to detail. Our host POLLY was outstanding with such a personal touch, amazing conversation, food and service. Special mentions also to Charlie Kirk,Finn and Tomos for their service also A truly fantastic week in the alps
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  • Great location, amenities, skiing & staff throughout

    Helen Breen 03 Jan 2026

    Stayed Dec 2025
    Our host Jack Buick was always pleasant, fantastic food & catered to our every request & need. Made the entire experience relaxing & created a chilled out vibe.
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  • Perfect

    Kiera Dudley 03 Jan 2026

    Stayed Dec 2025
    Our trip has been perfect. The resort was great but our time off the slopes was amazing. The attention to detail by the staff was amazing and everyone is so lovely and helpful. Our host Polly has been perfect and we couldn’t ask for any better. Her cooking has been amazing and as a vegetarian her accommodation to my dietary requirements has been great. She has made the chalet homely and really looked after us all week. All the staff at VIP are amazing, especially mentioning Charlie, Tomos and Finn who have also been excellent and super friendly.
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  • Mix bag, I hope you actually read this

    Ian Levine 03 Jan 2026

    Stayed Dec 2025
    Overall, a good experience, and one I would recommend to friends particularly ones with Young children. We found The staff to be very friendly, charming and willing to please. Hard to find an exceptional staff member apart from two which stood out and that would be Ollie first, and then second for their attitude and willingness to please. I can’t say enough about these individuals but that’s not to distract from the others. The vacation is sold on five star quality, which on the whole it is however, I get the sensation that the staff are young and inexperienced which is their charm, but also having been to many many five star plus vacation resorts across the world. This would not warrant the five stars. You are pricing, the five star experience and providing staff in key roles at that level with the rest made of gap year students. It works here in this environment, but not would not work anywhere else. As said overall would recommend to others and possibly return. Good job over all needs some polishing to achieve the next level.
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  • Fantastic thanks to Polly

    Suzanne Dudley 03 Jan 2026

    Stayed Dec 2025
    Absolutely amazing service from all. The resort was so good (novice skier) but I can honestly say that the our chalet was immaculate. So comfortable. Our host Polly was brilliant. She felt like family and we all took to her. So thank you Thomas, Charlie and especially Polly - we will miss you xxxx We will be coming back.
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  • I felt like royalty

    Chloe Dudley 03 Jan 2026

    Stayed Dec 2025
    Everyday we had such incredible meals and many many courses, the room was always kept tidy and the all the staff went above and beyond to especially polly who was our chalet host. Polly was absolutely amazing in every way possible by always having a smile on her face , cooking absolutely delicious meals and cakes and making us feel at home and comfortable. Another way she was outstanding was by adjusting to my daughter’s picky appetite by cooking her chips and simpler meals making sure she had the same amount of courses that were able to be eaten. If there is anyone to award being the best it would be her
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  • Family ski holiday

    susan Dannatt 03 Jan 2026

    Stayed Dec 2025
    Another great stay in Grizzley at Bear Lodge. This is our 5th stay here as a family of 6( 4 adults & 2 children.) The location would be hard to beat with ski in ski out and close to 4 lifts that can whisk you up the mountain. The food as usual was excellent( almost too much at times) our chalet host Becca was friendly but did not appear as organised as previous hosts we have had. This maybe because it is still early in the season and she has not found her stride yet. For instance we have always had a note left with our afternoon tea & bread & jam as well as the cake. For the first 3 days we had no bread left out and I thought maybe this was no longer part of the afternoon tea. It was not until the cover host Darcy came that she told us we should have been having bread. After this we have had bread each day. Often at breakfast only orange juice has been left out and we have to ask for the apple juice, jam & milk. My son in law cut his finger when he slipped on the ice. Think you should have steristrips in your first aid kits. He slipped on the black mats which should have been pinned down to stop them slipping. As usual the swimming pool has been a big hit with our grandsonsWe celebrated New Year’s Eve with a delicious meal in the chalet then watched the fabulous fireworks from the terrace with some of the Bear Lodge staff with complimentary champagne & it was a lot of fun. Skiing in the mountains with family & staying in such a great location was the best way to celebrate the New Year. . All in all another fabulous stay. Thank you VIP.
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  • One word - excellent!

    Marcus Shah 03 Jan 2026

    Stayed Dec 2025
    Exceptional experience from start to finish - 5 star treatment! George, Freya and Ella looked after us and made the stay seamless. They went above and beyond to look after us. They were wonderful with the kids who loved having them in the chalet!
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  • New Year 2026

    Gary bell 03 Jan 2026

    Stayed Dec 2025
    We’ve been privileged to have been on several VIP holidays. This recent trip, seeing in 2026, has been exceptional. By far the best trip we have ever had. The accommodation was brilliant, however, the holiday was made special by our chalet hosts, Freya, George and Ella who were phenomenal. They set the standard from which others should be judged. A true credit to VIP. Thank you.
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  • Phenomenal

    Joshua Shah 03 Jan 2026

    Stayed Dec 2025
    Phenomenal, amazing service from George, Freya and Ella. Made a great holiday an incredible holiday. Skiing was amazing, food was amazing. A MUST.
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