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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Family Holiday we will never Forget!

    Kelly Sage 13 Jan 2026

    Stayed Jan 2026
    We recently returned from a week at Aspen House. The whole trip from start to finish was idyllic. The loft was beautiful and perfectly positioned - less than a minute walk to the main street. Great facilities with hot tub and sauna for icy days. Our chalet host (Hatty) created a dreamy atmosphere… coming home each afternoon to a lit fire and home baked goodies, succulent 3 course dinners each evening - all paired with a wonderful wine selection. Hatty anticipated our every need. It felt like walking into a fairy tale every afternoon. The staff in general are all delightful- pleasant and personable. We are already planning to return in 2027!
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  • Excellent Service

    Matthew Warner 13 Jan 2026

    Stayed Jan 2026
    We had a great time staying with VIP in the Graciosa at La Plagne. The service we received was first class, the food was provided to a high standard and the wine selections were a step above that which we have experienced at other ski chalets.
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  • Awesome week with VIPSki

    Derek Ward 12 Jan 2026

    Stayed Jan 2026
    Chalet was great, food provided by Oli and Dan excellent, chalet hosts Rachel, Amelia and Tom were professional and great fun to have around. Whole team helped make our large group of skiers, boarders and non skiers very welcome.
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  • Great holiday - best chalet experience yet

    Tiffany Farhi 12 Jan 2026

    Stayed Jan 2026
    We had a brilliant time, looked after by the fantastic Cam, Eli and Ed, as well as all the other VIP staff who were always smiling and ready to help, as well as being genuinely lovely people. They put up admirably with our relentlessly noisy, fussy and inquisitive children, and cooked great food, even catering for my vegetarianism. The chalet was brand new and very spacious and comfortable. The kids club downstairs and slope access were super convenient. Sam, Finn, Ben and the other drivers were always willing to pick us up if needed, managing admirably reversing down the road in a blizzard! Thank you to all the team for a great holiday. No need to publish this but some tiny bits of feedback/ suggestions: 1. serve pizza for kids a night other than the night before chalet day off when they are having pizza again; 2. Keep boot warmers on for longer in the mornings. 3. Provide a run sheet upon arrival with lessons /timings and kids names and where the pick up or drop off is - there was quite a bit of confusion, caused in part by a muddle of children's names for different classes.
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  • Stunning and as good as last year

    S Kristin Grantham 12 Jan 2026

    Stayed Jan 2026
    Charming hosts Izzy & Ben helped by Kate couldn’t have been more welcoming. Everything was spot on. Helped by a super sympathetic guest mix this was a really enjoyable week. Whilst the snow conditions presented unexpected extremes from icy pistes to start with to overwhelming fresh powder during the last three days this contributed to a feeling of sporty endurance. One has to be able brave all conditions on the slopes. Transport arrangements where excellent which guaranteed a safe and on time return. Happy to book again next year. Same time same chalet,
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  • Exceeded expectations

    Tom Bridge 12 Jan 2026

    Stayed Jan 2026
    A lot of providers claim a VIP experience, but VIP Ski genuinely deliver it. The accommodation is excellent, well finished and spacious, especially for a ski resort. The food was excellent, varied, and well cooked. The highlight is the staff, however. Nothing is too much for them, attentive, without being over bearing. Jai and Sam really couldn't have done more to make our holiday better. Overall an excellent holiday and we are looking forward to our next VIP trip already.
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  • A fantastic first family ski holiday

    Jessica Chilton 12 Jan 2026

    Stayed Jan 2026
    We had an amazing time in La Plagne - our first time at this resort and the first time on the slopes for our two boys. The chalet was really comfortable and had everything we needed. And the service was excellent - our chalet host was great and the rest of the VIP team went out of their way to make our holiday just what we wanted (including to sort out issues with ski school). We are going to book again for next year!
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  • A wonderful family ski holiday

    Aine Corrigan 12 Jan 2026

    Stayed Jan 2026
    Our ski holiday got off to a bad start with one of the party passing away just 3 weeks before. He was a keen skier into his late 70's and insisted that we should all go even if he is not with us. It was very sad that Grandpa wasn't with us but his daughter Rachel decided to come with the rest of the family in his memory. Rachel has difficulty walking, and hasn't skied in many many years due to her illness, she was worried it might not be possible to join us but the staff at Bear Lodge were incredibly helpful making everything as easy as possible for us (thank you George for your help and updates on the hotel lift prior to our arrival) and thank you Jarad for the lift in the minibus up and back from Arc 2000. Thank's to Jarad we even managed to get to Chalets de l'Arc for dinner on one of the evenings. Kerris was the best nanny we have yet had at Bear Lodge, her kind and calm demeanour was adored by Aoife (5 years old) and us (her parents). We had Kerris babysit on one of the evenings and Aoife was so excited telling all of the adults to go out so that she could play with Kerris on her own. Kerris was an absolute star and really helped us relax knowing that Aoife was in such good hands. And finally Rosanna was an wonderful chalet host, she was very attentive, helpful, her cooking and baking were excellent and Aoife loved to see what animal themed cakes/drawings would be crafted by Rosanna each day. We really loved our stay and it helped bring back very many happy memories of having Grandpa with us in Luk and Bear Lodge over the last two year.
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  • A genuinely fantastic holiday

    Liam Parker 12 Jan 2026

    Stayed Dec 2025
    We’ve actually travelled with VIP Ski several times in the past (around ten years ago) and always had excellent experiences with your team. Returning after a decade and seeing how the brand has evolved into VIP Chalets while still retaining that same high standard of service was genuinely impressive. Our experience with VIP Chalets this time was excellent from the outset. Cam in your booking team was brilliant and helped us secure exactly the holiday we were after. The concierge team on WhatsApp were equally impressive; quick, friendly, and efficient in answering the few questions we had before travelling. Once at Bear Lodge, several members of your team really stood out: Jacob, Charlie, Tara and Fi were consistently warm, attentive, and a real credit to the operation. They helped make the stay feel relaxed, well organised, and personal. We loved the facilities, though I did have one small suggestion: a water dispenser inside the wellness area itself would be a welcome addition. After using the sauna or steam room, having to step out into the entrance area for water breaks the flow a little, and a dispenser inside would make the experience even better. Thank you again for a brilliant Christmas holiday.
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  • Brilliant on all fronts

    Nicholas Farhi 11 Jan 2026

    Stayed Jan 2026
    The chalet itself was great - so much better than some of the chalets we have stayed in, especially rooms that were not poky and nice en suites. And the chalet hosts cam, ed and Eli were great too, and made superb food. We will come again!
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