For context, we are a 66 and 67 year old couple, I am a tiny (5 foot tall) woman who can not easily walk in ski boots and who has osteoporosis of the spine, so that skiing when the slopes are less crowded is important to me from a safety perspective.
So many good things to say. The staff were excellent, from Ben who pushed our overloaded trolley at the airport, to Will who we chatted to on the coach, to the unknown staff member who one day carried my skis up to the slope and to Jai and Tomos our excellent chalet staff.. Jai and Tomos worked really hard to provide wonderful food, without exception, throughout the week.
The location was superb, pretty much on the slopes, and the newly refurbished building and suites were lovely with ample storage. The coffee machine providing coffees and hot chocolate in the boot room was a first and we did use it! The Sunday transfer meant that we had a blissful day skiing, with few people on the slopes, on our final Saturday.
A few minor issues: a laminated sheet with instructions for the hot tub would be good for each of the suites; hooks on the walls in both the rooms and living areas for coats etc would be useful; a loo roll holder in the toilet outside the bootroom would be good; the coffee machine in the suite wasn't really suitable - it was complicated to use, resulting in it not always working and would have been insufficient if there had been 10 people in the suite. We ended up running down to the coffee machine in the boot room instead, on more than one occasion.
For a newly refurbished top end chalet, and given the climate crisis, it seemed bad that every guest we talked to could only sleep by having the bedroom window open overnight. The whole buiding heating meant that it wasn't possible to drop the temperature locally to be cool enough to sleep without this terrible waste of energy. Also on the sustainability front, smaller amounts of meat or fish (particularly fish) could be provided if the chalet isn't full, to prevent wastage before the food even gets to the table.
Finally, all guests will be different and it is important to determine what is most important to them. Some people will be partying late into the night, won't be getting on the slopes early and will want a later breakfast. Others might want to catch the first lift of the day, because they like less crowded slopes, or want to catch fresh powder or new corderoy pisted slopes. This is likely to change day to day, depending on conditions. But where guests want to ski early, it would be good if the order for the cooked option (which is all I had every day) be taken promptly at 8 and then take priority in terms of chalet tasks.
We have done many chalet holidays, but this is the best food and chalet that we have experienced.