I was apprehensive about booking initially as it seemed quite expensive, however now I’ve been I considering excellent value for money and would love to come again.
The service and food in the chalet was perfect, it felt that we were truly spoiled which enabled us to switch off, have fun and re-charge.
The food was excellent and we LOVED James the chef, who came to the table every night to explain each dish with great passion. I wish we could’ve taken him home.
The chalet was beautifully finished and felt so luxurious. I loved the views across the valley from the penthouse, we could watch the weather systems roll in and out while dining on the fine foods provided by the private chef.
A couple of constructive points… a team of snow clearers came in to clear the balcony with snow shovels in the middle of dinner, which sort of ruined the atmosphere! We asked them not to, but they said they’d been told they had to by management
Also, we had an issue with the ski school. Oxygen took it up on themselves to downgrade my 5 year old to the 3 year olds lesson, and thus she didn’t really learn to ski as we’d booked. We only found this out on Friday, and we were very unhappy about this. We brought it up with Andy the Oxygen rep and he couldn’t have been less bothered. He even tried to blame me, saying I’d asked for it (I had not), and then tried to blame the VIP Nannie’s (also untrue). The VIP team then helped to badger him to try to recover this, getting my 5 year old a private lesson.
All the VIP team were fab about this, and it wasn’t their fault. Oxygen management though were appalling and I’d actually consider not using them next time and requesting ESF because of their terrible attitude. I didn’t want to spend my holiday complaining / dealing with nonsense. I wanted the problem fixed quickly with empathy and it was not. As such, that spoiled the end of the holiday, which was a shame.
I did leave though with a high opinion of VIP and would love to come again (just possibly not with Oxygen for the kids)