Get in touch

Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.

Enquire and Book Now

Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

3841 - 3850 of 15888

View all

  • Teething problems

    Cath nelson-piercy 27 Dec 2021

    Stayed Dec 2021
    Our chalet hosts james Katie Kate and Sophie were very hard working and pleasant. James was outstanding; his manner, attention to detail - it was hard to believe this was his first job in hospitality. I really hope his potential is realised - nothing was too much trouble. He had absolutely the right attitude. Sadly the same can. It be said for one of the chefs - Jamie. He was often unprofessional and not as good as the other cook euan This holiday was not to the standard of previous vip holidays mainly because of logistics : A dreadful transfer in a navette instead of a coach for 3 1/2 hours It was cramped, far too hot and uncomfortable The system for ski hire ( overpriced) was not easy and the chalet host was not well informed about many aspects regarding collecting and dropping off skis and the chalet was most definitely NOT ski in !! Many of these issues were probably because it was early in the season and they had not found their feet but the problem cd be summarised by poor management and excellent staff. I really hope VIP survive the shut French boarder and they promote those who deserve it and let go those who let the side down
    Read more…
  • Dec 21 ski trip to chalet Valdez in morzine.

    Marcus B 27 Dec 2021

    Stayed Dec 2021
    We’re in France and decided to stay on to get in some more skiing. Sales staff were very helpful when we booked at short notice. Chalet very comfy and well set up. Food excellent and our host Guy could not have been more helpful as were the other staff we met
    Read more…
  • Excellent chalet, brilliant service & staff

    Emma Brooks 27 Dec 2021

    Stayed Dec 2021
    The chalet is perfectly situated so convenient for the lift stations and right in the middle of town. The VIP team were very welcoming and Guy looked after us extremely well. The food was all delicious. The welcome champagne was a very nice touch.
    Read more…
  • Great holiday and looked after very well by Guy

    Hugh Brooks 27 Dec 2021

    Stayed Dec 2021
    We had a great holiday with VIP in Morzine, staying in the Valdez Suit. The Chalet was very nice and had a great location right in the centre of town and very close to the lifts. We were looked after extremely well by our host Guy. He was very friendly and cooked us some delicious food, a particular highlight being the slow cooked lamb. The chalet was also always very tidy and guy gave us all the information we needed. All the other VIP staff that we met were very friendly and helpful as well. Overall, a great holiday, thanks!
    Read more…
  • We’ll be back

    Gerald Hackett 27 Dec 2021

    Stayed Dec 2021
    VIP delivered on every promise made despite all the pressures of the pandemic. The excellent accommodation was spacious, well arranged and equipped and within easy reach of the slopes. The staff, well led by Charlie, were accessible, helpful, and friendly, served delicious food, and were good company. We plan to return next year as does every VIP customer we have met on this trip and the last.
    Read more…
  • Amazing Experience

    Aydin Akca 26 Dec 2021

    Stayed Dec 2021
    Our hosts took really amazing care of us throughout our stay. They were all very friendly, helpful and capable. The food was great, the chalet was clean and warm. For all of our requests, Guy, Jono and Natalie were very helpful. The only glitch was that our hot tub didn't work during our stay but thankfully we could benefit from shared sauna and pool.
    Read more…
  • top chalet award from richard high praise indeed.

    Richard Bean 25 Dec 2021

    Stayed Dec 2021
    Marc was amazing ,he picked us up from the car prk with a friendly smile. nothing was too much trouble. Thw chalet was perfect with log fire good food a friendly staff . the location was ski or board in ski out. quiet yet near enough to the centre. Marc, Sky ,con,Henry ,rory and Lauren were perfect hosts. The beds were comfy the sheets soft and the showers amazing. so i could not recommend this chalet enough. mordern with french chicness !!!! Richard and Anke loved it!
    Read more…
  • Amazing! And how jammy do we feel!

    Mandy & crew 24 Dec 2021

    Stayed Dec 2021
    Despite the increasing numbers of Omicron and consequently the increasing amount of pre, during and post-holiday admin, we and our friend had, quite simply, the best time and feel incredibly lucky that we got to hit the slopes. Ski Solutions and VIP Ski were brilliant at answering our myriad of questions, allaying our concerns and keeping us posted on developments on a daily basis in the run up to our holiday and VIP Ski were on hand throughout to assist in any way they could, even printing out reams of paper to assist in our journey home. Being the first guests of the season (and in Avoriaz before French rules meant Brits couldn’t go on holiday) there were obviously a few niggles, but the chalet hosts and Marc and his team bent over backwards to sort them out as best they could. It really did feel like a VIP service and we were reassured that should the worst happen and we contracted covid and had to isolate in France, we would be looked after. Happily this didn’t happen and we simply had the best run up to Christmas. Ellie, Anna and Jack, our chalet hosts, were so friendly and down to earth and their cooking was just fantastic. We were asked whether/how often we’d like the bedrooms and bathrooms serviced and they were really approachable and open to all feedback and constructive criticism. They were especially good with the children (5-11) and weren’t phased at all when asked to buy chicken nuggets for the fussy 5 year old who then ate those every night! The children themselves loved the chalet team and felt very at ease with them all and happy children meant happy parents! Considering it was their first ever ski season and we were their first ever guests, we thought they were superb. Thank you guys! Chalet Beluga itself was outstanding. Its proximity to the Prodains lift (a mere 5 second ski away from the door), its heated ski/boot room, luxury en-suite bedrooms and private spa, complete with steam room and pool meant we were all entertained- adults and kids! And there was even a lift! The layout of the chalet was brilliant and it easily served the needs of 3 families comprising 6 adults and 5 children. Avoriaz itself was excellent for families and we can’t wait to go again - hopefully outside of a pandemic!
    Read more…
  • First week of opening

    Lisa Mosson 22 Dec 2021

    Stayed Dec 2021
    Great staff who were all very friendly, helpful and accommodating to our group of 9 Few teething issues with it being the first week of opening, ie boot room not ready on arrival and sauna & steam room not always working, but overall great facilities, food and service, thanks very much.
    Read more…
  • Good to be back!

    Jonathan S 22 Dec 2021

    Stayed Dec 2021
    Had an amazing time at the new hotel and the staff did an excellent job on the opening week. Service was great from start to finish, thanks to all involved, it was so good to be back in the mountains after a year off! Hope to return again soon!
    Read more…

Newsletter sign up

Chat on WhatsApp