We stayed in a Bear Club chalet and had an absolutely amazing holiday from start to finish. Both the hotel and our lodge were modern, beautifully designed and extremely comfortable, with excellent facilities throughout. The ski-in, ski-out location was fabulous and made everything so easy and stress-free.
Our chalet host, Katie, was truly exceptional and a real highlight of the trip. Nothing was ever too much trouble and she went above and beyond to ensure our stay ran seamlessly. We travelled with our daughter who cannot have milk, and Katie tailored the catering perfectly around her needs, including making her special dishes and cakes, which made such a difference and allowed us to relax and enjoy the holiday fully.
The childcare arrangements at Bear Lodge also worked incredibly well and helped the holiday run smoothly. Our daughter was dropped off at the crèche each morning at 9am, where Lauren, Rose’s key person for the week, got her ready for her ski lessons. ESF collected the children directly from the lodge and returned them in time for lunch, which was so convenient. In the afternoons, Lauren organised lots of fun activities, including swimming, pizza making and mocktail making sessions. She did a fantastic job and our daughter really loved spending time with her.
The only area for improvement would be the temperature of the main pool, which many parents felt was quite cold for longer swims. As a result, families often moved into the hot tub to warm up, which made it less enjoyable, particularly as it’s not really an environment suited to children splashing and jumping.
Overall, it was a fantastic holiday with outstanding service, brilliant childcare and a superb location. We wouldn’t hesitate to return and highly recommend Bear Club to families looking for a truly special ski experience.