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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic Chalet Host Harriet!

    Georgie Christou 31 Jan 2026

    Stayed Jan 2026
    Harriet was an absolutely brilliant chalet host and made our week in Val d’Isère so special. From the moment we arrived, she was warm, welcoming, and incredibly attentive. The food was outstanding — delicious breakfasts, amazing afternoon teas, and lovely evening meals that were perfect after a long day skiing. Everything was beautifully prepared, and nothing ever felt like too much trouble. The chalet was always spotless, and Harriet went above and beyond to make sure we were comfortable and well looked after all week. She genuinely helped make this one of our best ski holidays, and we can’t recommend her highly enough. Thank you, Harriet!
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  • What’s not to like!!

    Caroline Smythe 31 Jan 2026

    Stayed Jan 2026
    This is our 5th VIP holiday and this has definitely delivered in spades. Nothing is ever too much trouble. ALL the staff are amazing and they really go the extra mile for all their guests. Will definitely be back and cannot recommend enough. Never a disappointed always a pleasure. Thank you VIP.
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  • Excellent holiday

    Janet Rogers 31 Jan 2026

    Stayed Jan 2026
    Excellent holiday, staff are fab & so friendly. Food was great as was the accommodation. Can’t think of anything that can be improved on this holiday
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  • Top holiday bear lodge

    David Smith 31 Jan 2026

    Stayed Jan 2026
    First stay at the Bear Lodge in 1950. We had a tremendous time. The service has been fantastic. All the staff have been very accommodating. Food has been tremendous and I'd highly recommend. Specific mention should go to Molly, who did a tremendous job in the restaurant as well, along with Charlie, and in the bar Jack and Kia made us feel very welcome, indeed. Jacks the chef, whose food deserves a special shout out.
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  • Just what we needed

    Susie T 31 Jan 2026

    Stayed Jan 2026
    Fantastic break. The hotel had everything we needed and the staff were very friendly and attentive. Delicious food with a surprising amount of variety. Would thoroughly recommend.
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  • Perfect location

    CA Le B 31 Jan 2026

    Stayed Jan 2026
    Really enjoyed the Bear Lodge experience and will definitely be back. So convenient, ski in ski out, great wellness centre area (pool, jacuzzi, sauna, etc) for relaxation after a day on the mountain. Staff are very friendly and always on hand to help.
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  • Fantastic A*

    Jo bazylewycz 31 Jan 2026

    Stayed Jan 2026
    Great location. Can ski in and out. Short walk to centre. Bear lodge is one of the best hotels I have stayed in lovely view from our room. All the staff are brilliant. Friendly and so helpful. Couldn’t do enough for you. Will be back next year
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  • Engaging staff; lovely chalet

    T B 29 Jan 2026

    Stayed Jan 2026
    Great chalet with mezzanine and snug. Genuinely ski in/ski out. Tasty, well presented dishes in appropriately-sized portions. Infinity pool was a bonus. Very attentive staff who all were good conversationalists. Room 5 has a strange layout for the bathroom sink- it's in a corridor. Shower in the spa only delivers cold water. Sauna's capacity: 4 people at a squeeze.
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  • Fantastic holiday La Plagne

    Tom Smith 29 Jan 2026

    Stayed Jan 2026
    We had a fantastic holiday in La Plagne, staying in the Annapurna Suite. Alex was a wonderful host and chef — you could really see how much effort he put into each and every meal. He was friendly and attentive throughout and truly made our week special. Thanks also to the concierge team for organising the evening activities and offering lifts around the resort — very much appreciated. Finally, thank you to Holly and Alby for continuously checking in and making sure everything was perfect throughout our stay. See you next time :)
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  • Marvellous Mio!

    Alison Leigh 27 Jan 2026

    Stayed Jan 2026
    We enjoyed the most fantastic week in the Mio Suite at the Graciosa in La Plagne. Our chalet hosts, Joe, with Cam in a supporting capacity, were excellent, providing the most delicious breakfasts, afternoon teas and three-course dinners for our family. They were attentive without being intrusive and it was great fun chatting to them each day about our skiing adventures. The accommodation itself was perfect - comfortable beds, spacious living areas and bathrooms, all kept wonderfully clean and tidy for us. The whole VIP Ski team were incredibly welcoming and helpful, and we loved La Plagne as a ski resort. We’ll definitely be back next year and are counting down the days already!
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