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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous week being spoiled rotten in La Plagne

    Sarah Princep 26 Jan 2026

    Stayed Jan 2026
    What a fabulous week in Chalet Eiger in La Plagne. Imani was the most wonderful host and prepared so many delicious breakfasts and evening meals plus afternoon cakes. She was so thoughtful and considerate and nothing was too much trouble. Eiger suite is so beautiful and the hot tub on the balcony was the icing on the cake. What a wonderful week.
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  • Family Holiday

    Paul McCall 26 Jan 2026

    Stayed Jan 2026
    Just returned from a fantastic week’s skiing / walking holiday in La Plagne with VIP Ski staying in the Jungfrau suite at the brand new Graciosa chalet. We were seven adults and three children of five and under and were extremely well looked after by our amazing chalet hosts Sam, Lily and Hannah, nothing was too much trouble and the food was to die for. We also used the Bear Cubs child care service which again was superb, so thanks again to Georgie and her team for looking after our two little ones so well. Also a big shout out goes to the concierge team who were brilliant with their logistics from start to finish, and special thanks go to Charlie, Benji, Fin and Ben for ferrying us back and forth to the village centre with consummate professionalism. Just before signing off there is one observation: a lack of hooks for the bath robes whilst using the muscle soothing hot tub. Finally, I have no hesitation of recommending the Grasioca chalet suites and VIP Ski in general, from my initial enquiry to the final goodbye their customer service has been second to none.
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  • A home in the mountains

    Daniel Foster 26 Jan 2026

    Stayed Jan 2026
    Kakisa is at a great location in the lovely car free Avoriaz. Ailsa and Luca were excellent hosts, making us feel completely comfortable at our home in the mountains for the week.
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  • Another excellent VIP stay

    Ellen C 26 Jan 2026

    Stayed Jan 2026
    Had an amazing week staying in the new VIP chalets in La Plange. Our host Alex was the best chef, remembered all our preferences & super friendly. He made our week very enjoyable! Also special thank you to the concierge team (Benji, Will, Charlie, Finn & Ben) for the attentive service and fun quiz & bingo nights! Finally, Holly & Alby for the overall smooth running of the La Plange resort. Thank you!!
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  • Great week at Bear Lodge

    Thelma Price 26 Jan 2026

    Stayed Jan 2026
    Another excellent week, our third. The staff were attentive and always helpful. The room was well appointed and facilities good and well maintained. The hotel just can’t be beaten for ski in, ski out . We hope to return next year.
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  • Great Hotel

    Ben Williams 26 Jan 2026

    Stayed Jan 2026
    Great placement of hotel you can ski to the front door of hotel. Most of the staff are pleasant. Food was great only downside was the menu wasn’t what it was advertised as some nights. The facilities here were great and the hotel is exactly as advertised clean and luxurious. I would recommend this hotel you won’t be disappointed!!!
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  • Great chalet and location

    M G 26 Jan 2026

    Stayed Jan 2026
    Chalet Yogi - great chalet and this was our second time staying at Yogi. Worth mentioning; - It may be that the supplies manager was overwhelmed or let down by their supplier as we ran out of many things that maybe could have been solved with a trip to the supermarket. Throughout the week we ran out of butter, eggs, loo roll, orange juice, bread to name a few… and it seemed to take too long to get resolved. And as not all chalets had been booked I can only imagine the chaos if everything had been fully booked. We know not everything was fully booked as our locker was faulty and we had to use another chalets. - rooms 2 and 4 don’t appear to have hooks in their rooms meaning the occupants had to keep their ski gear on the hooks in the living room. This is all fine but the kitchen being in the living area meant all these clothes and the clothes worn in the evening smelt heavily of food. Darcy was great at preparing breakfast, specifically eggs! Thank you Darcy. Favourite meals were the Goan monkfish curry and the duck cooked by Liv and Darcy. Although several other meals were very similar to last years, I wonder if there couldn’t be more variety year on year to cater for returning guests. Soufflés could maybe removed from the menu as both savoury and dessert soufflés were flat, maybe the oven? The team and Liv sourced additional bottled water and Oatmilk for us, thank you Liv. We really appreciated being able to drive right up to the main door and the team taking in our bags before we parked in the underground car park. As always ski and ski out is fab with easy access to 4 lifts. Whoever was responsible for creating the steps outside, thank you, so much better than normal as we’ve been to Yogi and Bear Lodge 5 times. Lastly thank you to everyone staying with us in the chalet, we had great evenings together playing Werewolves. I hope this was helpful.
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  • Chalet Kipnuk

    Jo Caunt 26 Jan 2026

    Stayed Jan 2026
    Amazing experience from start to finish! Had a great experience in Chalet Kipnuk. Scarlett, Amelia and Kenzi were brilliant! Highly recommended
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  • Great trip

    Holly and Chris G 26 Jan 2026

    Stayed Jan 2026
    A lovely week in the mountains with great company in a very comfortable and cosy chalet. Ben Izzy and Leo looked after us very well always with a smile and great humour.
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  • Another fantastic VIP holiday

    Victoria Kent 25 Jan 2026

    Stayed Jan 2026
    We were incredibly well looked after by the VIP team at Graciosa - everyone was very friendly and helpful! Ellie in particular who looked after us in K2 Suite, with the help of Beth, was brilliant!! The food she cooked us was sensational - and Ellie was very flexible in making us alternatives when there was something on the menu that didn’t work for us. The complimentary beers and soft drinks in the fridge also very welcomed after getting back from the slopes. The location was great and the ski-in ski-out worked well for most of us except for a more nervous skier in our group who did not enjoy the blue run back to the hotel BUT that was not a problem with the concierge service who picked her up from anywhere in resort which was a lovely touch! The chalet is beautifully appointed (just watch out for splinters on some of the wood cladding) and the hot tub is fabulous after a day skiing! The boot room and ski hire shop in the building is incredibly convenient. All in all we had another amazing, relaxing holiday with VIP and we’re looking forward to next year already!
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