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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Cosy and very well thought-out!

    IC P 02 Jan 2023

    Stayed Dec 2022
    Great holiday from start to finish! The chalet is very well laid out and every detail seems to have been considered: the location is perfect for skiing as well as proximity to town, the layout of the rooms is great, the ski rental and facilities in the building is awesome and overall makes for a seamless holiday. Alex looked after us very well and was super friendly and accommodating, as well as a terrific chef! The staff are all very friendly and helpful in case anything goes wrong, and it’s super helpful to have everything in one place - and so close to town/skiing. VIP seems to have considered every detail in order to make the stay as seamless as possible and we’re very glad to have come here!
    Read more…
  • Brilliant location and facilities

    D M 02 Jan 2023

    Stayed Dec 2022
    Having a 'chalet' within the Bear Lodge complex was perfect for us. It was very special to have the privacy and intimacy of our own (very spacious and high spec) suite enhanced by access to the wider facilities of the hotel. The swimming pool was an especially big hit for our family with young kids. We found Bear Lodge's location to be excellent: extremely handy ski-in and out with great access to some of Paradiski's best skiing, plus an easy and short walk to the attractive Arc 1950 village centre. Lily was a super hostess: highly conscientious, friendly and capable. All in all, VIP's package in which they do all the work for you is pretty hard to beat.
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  • Chalet Mouk experience

    Eva Froud 02 Jan 2023

    Stayed Dec 2022
    Lots of fun! Thank you so much to Georgie our host and her helpers Ellie and Ollie! Georgie was amazing! She kept her cool through our tasty meals and helping guide us throughout The Alps despite half of us being ill! The service was brilliant and the boot room was well thought out (even if it built up a sweat before entering the slopes)! Thank you so much VIP ski!!!
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  • VDI 2022

    Dean H 02 Jan 2023

    Stayed Dec 2022
    Great chalet, fantastic hosts, nothing was too much trouble.
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  • Brilliant holiday

    Paul Furner 02 Jan 2023

    Stayed Dec 2022
    We loved the hotel. Staff were all very efficient and friendly. Martha was especially attentive in the restaurant. Good food, great atmosphere and ski logistics taken care of which was great. What’s app concierge was also very good. A couple of tiny points - tea making facilities in room would be good and the wake up brew wasn’t well publicised and didn’t arrive one day. Overall though we had a fantastic time and hope to be back one day soon
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  • Great trip

    Becca Giddy 02 Jan 2023

    Stayed Dec 2022
    Staff made the trip - very attentive, friendly and professional. Great facilities and food (gorgeous, gorgeous soup). Special shout out to Martha, Emily W, and Sam who went above and beyond all week.
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  • Very good stay

    Ben Furner 02 Jan 2023

    Stayed Dec 2022
    Very enjoyable, great staff. Could do with a kettle in the room or somewhere to get hot drinks. Martha was excellent
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  • It was really good

    A B 02 Jan 2023

    Stayed Dec 2022
    All of the staff were extremely helpful and the chefs were brilliant. The location of the chalet was really convenient
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  • Thank you !

    Christina Elliot 02 Jan 2023

    Stayed Dec 2022
    Amazing thank you so much for having us - really friendly staff and the chalet was super lovely. Hope you all have a great rest of your season xx
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  • Another amazing holiday - thanks VIP!

    Emma Holden 02 Jan 2023

    Stayed Dec 2022
    We’ve been on holiday with VIP for over ten years now and this is our first time in Bear Lodge. It’s absolutely superb. The facilities are amazing and the combination of a personal chalet service in Suite Luk and the hotel wellness centre and fabulous bar (plus darts, pool table, table football and loads of board games!) was 100% perfect for us. The location is wonderful and so easy for ski in/out. We also love the village and being able to ski in to shop and lunch. Meli’s snack bar is great for a quick lunch (and amazing crepes!). Ski hire onsite was super easy and everything was ready on arrival. The boot room is great and everything has been so well designed and thought through. The wellness area has the wow factor and we loved going swimming every day. The pool Is hugely and never felt busy. Olivia and Tommy have looked after us so well in Suite Luk. Nothing was ever too much trouble and Liv particularly has a way of ensuring that your glass is never empty! Perfection! They were both absolutely delightful and a credit to VIP. We’ll be coming back next year. The highest complement we can give! Thank you for looking after us all so well. X
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