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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Beautiful hotel, superb hosts, another win for VIP!

    Christian Orme 23 Jan 2023

    Stayed Jan 2023
    Staying with VIP ski before, we knew the standard of service to expect. But yet again they went above and beyond our expectations. For the first time, we went as a couple and as a result of there only being 2 of us, we chose Bear Lodge as it was the perfect mix of hotel and chalet. We booked quite late and immediately Ophelia called us to confirm everything and ask if there was anything else that could be done to make our trip even better. She was fantastic, answering all the questions we had prior to arriving, calling back with answers multiple times and was on-hand throughout our stay! Great service right from the get-go! On our first night it was obvious we were going to be well taken care of. Charlotte, Sylvie, Sam and Ursula were serving us most days and their service style was exceptional! They deserve high praise as staff like that are one in a million. Personable, knowledgable and adaptive to every need we had. On their time off they even took us out to show us around the resort as we’d never skied Les Arcs before! They are a shining example of how the staff really do make the holiday! (Even though they were more like friends by the end of the stay :-) Georgie was another person who really stood out in her role, sitting with us for drinks in her time off and really cementing that family vibe that you just don’t get with larger corporate hotels. VIP should be proud of the impact that their people had on our trip. They are the special sauce in the recipe! As mentioned before, Bear Lodge itself was just a dream. Offering stunning views of Mont Blanc to one side and vistas of the pistes to the other. You couldn’t really get a bad view (but I personally loved our view over the valley to the mountains)! The lodge is modern and tasteful, but still has that warm chalet charm that is so important when skiing. Think modern pine clad walls, warm sumptuous upholstery and interesting unique design features. The amenities offered had everything you needed. Heated boot room with individual lockers, beautifully curated guest rooms with deep balconies and ski hire on-site! You couldn’t ask for more! But again, VIPs staff are the ones who took Bear Lodge from being just a pretty building to a home-away-from-home! VIP ski have knocked it out of the park again! I really look forward to booking with you again next season.
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  • Amazing holiday

    K W 23 Jan 2023

    Stayed Jan 2023
    We stayed at No.7 CLUB Bellevarde, which was a fantastic chalet. Spotlessly clean and very spacious with ample room for all guests to chill out and relax in the living area. From the moment we arrived, the hosts, chef and sous chef could not do enough for us. Their attention to making our holiday extra special was amazing and nothing was ever too much trouble. Great food and a lovely selection of wines, we were truly spoilt. The concierge was also a great added extra, picking us up/taking us down to town at just a phone calls notice. Would definitely recommend and already looking at returning.
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  • Fantastic

    Louise Smith 22 Jan 2023

    Stayed Jan 2023
    We have had a fantastic week in Val d’Isere with VIP Ski. Every member of the team has been great, nothing too much trouble and everything always done with a smile. Jess our chalet host was superb! Great food and great company, she became part of our family which was just lovely. Special thanks also to Pippa, Sophie, the team of drivers and Mima. We certainly hope to be back in Val d’Isere with VIP and Jess again in the future!
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  • Top of the pops

    John Whitbey 22 Jan 2023

    Stayed Jan 2023
    The perfect arrival. As a fan of four in a bed the white glove was on hand after inspecting all corners of the room it was immaculate not a drop of dust to be found. This and the latest art work by the legendary Tony Foster was like paring the perfect wine and cheese. The hosts could not have done more to attend my (self confessed) very high needs. Micky moon boots was a cut above the rest. Amazing out of this world fried eggs. From start to finish the most incredible experience. 10/10
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  • Fabulous

    Hannah Brooks 22 Jan 2023

    Stayed Jan 2023
    We had a very enjoyable stay. Clare & Hannah are fabulous hosts. Nothing was ever too much trouble. The food was great & the wellness centre was an added bonus
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  • Luxury chalet, brilliant staff

    Dale M 22 Jan 2023

    Stayed Jan 2023
    Thanks to all the team (Sylvie, Alana, Luke, Alex, Eva) for a great week
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  • Amazing Service

    Gordon Aitchison 22 Jan 2023

    Stayed Jan 2023
    Wonderful chalet, clean and perfectly located. Views over piste and mountains were stunning. Our chalet hosts Amelia, Alex & Lucy were warm welcoming & thoughtful and couldn’t do enough for us. Talented cooks who made delicious cooked breakfasts, afternoon and amazing dinners. Thanks also team leader Mark & Emma who drove us all the way to Bourg st Maurice to the medical centre, translated for the doctor and sourced a much needed prescription. Nothing is too much trouble for any of the VIP staff who in our experience go above and beyond to provide an excellent friendly service.
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  • Fabulous

    Nicky Baxter 22 Jan 2023

    Stayed Jan 2023
    Amazing chalet, fabulous staff. We had a such a lovely week. Thank you so much x
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  • Lovely chalet and staff

    Tom Baxter 22 Jan 2023

    Stayed Jan 2023
    Beautiful chalet, lovely food and very friendly staff. We had an amazing holiday in Morzine and would love to come back!!
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  • Amazing chalet and hosts

    Duncan Leask 22 Jan 2023

    Stayed Jan 2023
    Having been on skiing holidays for the last 40 years Chalet Ipaka is the best one I have stayed in. Henry, Mimi and Charlton spoiled us from start to finish. The food and drink were first class and the chalet had everything we needed. A 5 star rating doesn’t do them justice. An epic week!!
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