Staying with VIP ski before, we knew the standard of service to expect. But yet again they went above and beyond our expectations. For the first time, we went as a couple and as a result of there only being 2 of us, we chose Bear Lodge as it was the perfect mix of hotel and chalet. We booked quite late and immediately Ophelia called us to confirm everything and ask if there was anything else that could be done to make our trip even better. She was fantastic, answering all the questions we had prior to arriving, calling back with answers multiple times and was on-hand throughout our stay! Great service right from the get-go! On our first night it was obvious we were going to be well taken care of. Charlotte, Sylvie, Sam and Ursula were serving us most days and their service style was exceptional! They deserve high praise as staff like that are one in a million. Personable, knowledgable and adaptive to every need we had. On their time off they even took us out to show us around the resort as we’d never skied Les Arcs before! They are a shining example of how the staff really do make the holiday! (Even though they were more like friends by the end of the stay :-) Georgie was another person who really stood out in her role, sitting with us for drinks in her time off and really cementing that family vibe that you just don’t get with larger corporate hotels. VIP should be proud of the impact that their people had on our trip. They are the special sauce in the recipe! As mentioned before, Bear Lodge itself was just a dream. Offering stunning views of Mont Blanc to one side and vistas of the pistes to the other. You couldn’t really get a bad view (but I personally loved our view over the valley to the mountains)! The lodge is modern and tasteful, but still has that warm chalet charm that is so important when skiing. Think modern pine clad walls, warm sumptuous upholstery and interesting unique design features. The amenities offered had everything you needed. Heated boot room with individual lockers, beautifully curated guest rooms with deep balconies and ski hire on-site! You couldn’t ask for more! But again, VIPs staff are the ones who took Bear Lodge from being just a pretty building to a home-away-from-home! VIP ski have knocked it out of the park again! I really look forward to booking with you again next season.