Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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From the minute we arrived and the cases were whisked away and delivered to the rooms we just knew it as going to be a good week. All the staff without exception were friendly, kind and engaging. They could not do enough to help, nothing too much trouble. Meals were of excellent quality and plentiful. Wines to accompany meals were also very good. Restaurant staff , Coco and Úrsula were just brilliant especially with the little people we had with us. Babysitters were great too. Having the cinema and pool etc was just the icing on the cake. Quiz night good fun too. Make sure you get back for cake at tea time as it soon goes !
VIP’s attention from the moment we landed in Geneva was faultless. We had 3 young boys in our party and the level of excitement was off the gauge. Our chalet was La Petite Ferme - o wonderful traditional farm building very cleverly renovated to retain its old world charm while offering fairly luxurious accomodation. Cat, Jonah and Michaela attended to our every request with a big smile and anticipated what we wanted before we thought of it. Food was delicious and the kids food was perfect for them - even though they had to take into account some allergies. We can’t thank them enough for all their kind attention. We holidayed with VIP in Zermatt in 2009 and had a wonderful time. We were delighted to find that the standard of accomodation and level of service was at least as good as our earlier experience.
From the start the coach transfer was great with welcome snacks and water in the coach, the staff in resort taking our luggage to our rooms was a lovely touch. Bear lodge is lovely, there really is nothing but positive comments I can give. It is spotlessly clean and the decor and fixtures and fittings are lovely. The staff are attentive and courteous on duty. All in all we loved our holiday and the hotel, I would consider going there again. Ursula and Max out waiting staff were great. Emma on concierge was very helpful with sorting out some ski lessons and massages.