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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Absolute 5*

    Donna Morris 24 Jan 2023

    Stayed Jan 2023

    From the minute we arrived and the cases were whisked away and delivered to the rooms we just knew it as going to be a good week. All the staff without exception were friendly, kind and engaging. They could not do enough to help, nothing too much trouble. Meals were of excellent quality and plentiful. Wines to accompany meals were also very good. Restaurant staff , Coco and Úrsula were just brilliant especially with the little people we had with us. Babysitters were great too. Having the cinema and pool etc was just the icing on the cake. Quiz night good fun too. Make sure you get back for cake at tea time as it soon goes !

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  • Fantastic week

    Hannah RW 24 Jan 2023

    Stayed Jan 2023
    A big thank you to Hamish and the VIP Team for making our week in Val D’Isere such a great trip. We travelled as a group of 4 and were really impressed with the chalet; spacious living area, comfy sofas, a lovely log burning fire and a balcony with great views of the slopes. The spa area downstairs was a lovely addition and we enjoyed using the hot tub and sauna after a day of skiing. Hamish did a wonderful job of hosting us and we really enjoyed our week with him. The breakfast, afternoon tea and dinner were delicious every day, there was a good selection of wine and he was always on hand to offer suggestions of bars and restaurants in the local area. The concierge team were great in organising restaurant bookings and ski lessons. A special thanks to Olly who was an excellent host on Hamish’s evening off and the VIP drivers who were always only 5 minutes away if you needed a lift anywhere. We would highly recommend booking with VIP ski and Aspen lodge in particular and are already planning our next trip!
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  • A proper holiday!

    Margaret Anderson 23 Jan 2023

    Stayed Jan 2023

    VIP’s attention from the moment we landed in Geneva was faultless. We had 3 young boys in our party and the level of excitement was off the gauge. Our chalet was La Petite Ferme - o wonderful traditional farm building very cleverly renovated to retain its old world charm while offering fairly luxurious accomodation. Cat, Jonah and Michaela attended to our every request with a big smile and anticipated what we wanted before we thought of it. Food was delicious and the kids food was perfect for them - even though they had to take into account some allergies. We can’t thank them enough for all their kind attention. We holidayed with VIP in Zermatt in 2009 and had a wonderful time. We were delighted to find that the standard of accomodation and level of service was at least as good as our earlier experience.

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  • Awesome week!

    Emma Hunt 23 Jan 2023

    Stayed Jan 2023
    Great week in Les Arcs staying in Bear Lodge - couldn’t get over the amazing location of the hotel and we were looked after by Tash all week who was brilliant :) Thank you VIP!
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  • 3 musketeers in Arc1950

    Adam Smith 23 Jan 2023

    Stayed Jan 2023

    From the start the coach transfer was great with welcome snacks and water in the coach, the staff in resort taking our luggage to our rooms was a lovely touch. Bear lodge is lovely, there really is nothing but positive comments I can give. It is spotlessly clean and the decor and fixtures and fittings are lovely. The staff are attentive and courteous on duty. All in all we loved our holiday and the hotel, I would consider going there again. Ursula and Max out waiting staff were great. Emma on concierge was very helpful with sorting out some ski lessons and massages.

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  • All about the staff and the snow

    Bill Rolfe 23 Jan 2023

    Stayed Jan 2023
    Our first time at Bear Lodge was a great experience. The team were all very nice and our regular server at dinner - Sylvie was excellent and such a lovely personality that she made our holiday even better. We enjoyed the latter part of the week even more once the weather improved but the snow was good all week. We have no negative comments to make only some thoughts to improve the experience even more next time would be if you created more warmth in the bar area maybe with an open fire and in the dining room you could improve the lighting ambience with perhaps some table lamps or something similar and with the furnishings create a softer feel.
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  • Best"chalet" hotel ever

    Mike Sullivan 23 Jan 2023

    Stayed Jan 2023
    I have been doing chalet holidays for 50 years, and of coutrse the skiing world has changed hugely in that period. As has been reported elsewhere, Bear Lodge hits new highs in all areas, but in particular the pool, "wellness centre" are at least equal to the 5 star concentional hotel in which I stayed at Christmas. Equally, the bedroom and in particular the bathroom, was well up to the best hotel standards. Again, food - and in particular the very welcoming (and well stocked AND well priced) bar area was a boon. VIP staff were uniformly friendly and helpful - no evidence of anyone "just doing a season" and trying to get away with as litle as possible. Niggles? The hotel is perfectly situated on a blue piste and as long as you are confident on a blue run, it is genuinely ski in, ski out. But if you are not - and I was with a 65 year old who had never skiied before - the nursery slopes are a difficiult walk uphill to the nursery access at Arc 2000. The hotel is so well equipped that there is no need to visit the village at 1950 - but if you do, it is a fair walk there and back. Do NOT, like me, try to be independent and make ski hire and pass arrangements yourself. Use the VIP service for both and you will avoid a tiring walk uphill at the beginning and end of the holiday. Finally, I would particularly highlight Emily - who kept our room spotless - and Max who kept our dining table (for a group of 10 friends) well stocked throughout our stay
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  • Chalet Misha, Les Arc 1950

    B H 23 Jan 2023

    Stayed Jan 2023
    Great chalet in a great ski/in out location. First class service and very good value for money as a last minute booking. Ellie and Lily looked after us very well all week with some lovely meals. Note to VIP. Showers in chalet sometimes ran lukewarm in evening, but were fine in the morning so you may want to check that !! Not enough to spoil a great trip though !! Thanks everyone
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  • Beautiful hotel, superb hosts, another win for VIP!

    Christian Orme 23 Jan 2023

    Stayed Jan 2023
    Staying with VIP ski before, we knew the standard of service to expect. But yet again they went above and beyond our expectations. For the first time, we went as a couple and as a result of there only being 2 of us, we chose Bear Lodge as it was the perfect mix of hotel and chalet. We booked quite late and immediately Ophelia called us to confirm everything and ask if there was anything else that could be done to make our trip even better. She was fantastic, answering all the questions we had prior to arriving, calling back with answers multiple times and was on-hand throughout our stay! Great service right from the get-go! On our first night it was obvious we were going to be well taken care of. Charlotte, Sylvie, Sam and Ursula were serving us most days and their service style was exceptional! They deserve high praise as staff like that are one in a million. Personable, knowledgable and adaptive to every need we had. On their time off they even took us out to show us around the resort as we’d never skied Les Arcs before! They are a shining example of how the staff really do make the holiday! (Even though they were more like friends by the end of the stay :-) Georgie was another person who really stood out in her role, sitting with us for drinks in her time off and really cementing that family vibe that you just don’t get with larger corporate hotels. VIP should be proud of the impact that their people had on our trip. They are the special sauce in the recipe! As mentioned before, Bear Lodge itself was just a dream. Offering stunning views of Mont Blanc to one side and vistas of the pistes to the other. You couldn’t really get a bad view (but I personally loved our view over the valley to the mountains)! The lodge is modern and tasteful, but still has that warm chalet charm that is so important when skiing. Think modern pine clad walls, warm sumptuous upholstery and interesting unique design features. The amenities offered had everything you needed. Heated boot room with individual lockers, beautifully curated guest rooms with deep balconies and ski hire on-site! You couldn’t ask for more! But again, VIPs staff are the ones who took Bear Lodge from being just a pretty building to a home-away-from-home! VIP ski have knocked it out of the park again! I really look forward to booking with you again next season.
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  • Amazing holiday

    K W 23 Jan 2023

    Stayed Jan 2023
    We stayed at No.7 CLUB Bellevarde, which was a fantastic chalet. Spotlessly clean and very spacious with ample room for all guests to chill out and relax in the living area. From the moment we arrived, the hosts, chef and sous chef could not do enough for us. Their attention to making our holiday extra special was amazing and nothing was ever too much trouble. Great food and a lovely selection of wines, we were truly spoilt. The concierge was also a great added extra, picking us up/taking us down to town at just a phone calls notice. Would definitely recommend and already looking at returning.
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