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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

3131 - 3140 of 15888

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  • Fantastic holiday

    Bethany Webb 28 Jan 2023

    Stayed Jan 2023
    Fantastic holiday. All of the staff were wonderful. Sylvie is the best. Christina and Ellen were lovey and made sure that our son had an amazing holiday. All of the staff went out of their way to cater for our son and make sure that we had what we needed. Kids food can’t have lots of sugar or any salt in it if they are under 12 months old (not just added salt, any salt eg in sausages and bacon) and I think that was overlooked. Otherwise, the service was unbelievable.
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  • Bear lodge is the Alps best kept secret

    Chris Riley 28 Jan 2023

    Stayed Jan 2023
    All the staff were amazing - such an amazing stay in such a fabulous location - I can’t fault anything
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  • Good….but not as good as last year

    J P 28 Jan 2023

    Stayed Jan 2023
    We stayed at Colibri Uno this year and last year. Last year was fantastic, so good that we booked again. This year was good but not amazing. Several of the VIP elements from last year that made us rebook were missing. We had to ask for robes and slippers and wait for 2 days for them to arrive, definitely required for an outdoor hot tub. The food has been very tasty but we’ve had to wait for it everyday, several times we skipped breakfast as it was too late for us to get to lessons. Evening meals were really tasty but also always very late, we didn’t get dessert until 9.45pm one night. Our chalet hosts were very nice but didn’t go the extra mile that last years hosts did. They were both new hosts and it did show, not their fault perhaps a lack of training. The chalet itself is lovely, perfectly positioned for the lifts and Apres. It was great holiday and we had an amazing time but not really VIP anymore unfortunately.
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  • Skiing in the Alps at its best!

    James Trotman 28 Jan 2023

    Stayed Jan 2023
    After a 3 year hiatus, it was brilliant to be back on the mountains again in Bear Lodge. This was our first experience with VIP and we can't fault any aspects of the service they have offered. The lodge's location is genuinely ski-in, ski-out and the rooms are modern, spacious and kept super clean. The added benefit of the spa, cinema room, and attentive staff have really made it a special holiday. Can't wait to come back!
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  • Excellent

    Nicola . 28 Jan 2023

    Stayed Jan 2023
    Great resort. Happy helpful staff, especially Sylvie
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  • Absolutely Perfect Location

    Emma Hawkings-Byass 28 Jan 2023

    Stayed Jan 2023
    We’ve had a fantastic time this week. Apart from near perfect conditions the stay itself was fantastic. Comfortable beds, great food, amazing staff - extremely friendly and helpful. The hotel was very clean and the facilities were fantastic. Great great great location. Absolutely perfect and will be booking for next year. Thank you VIP Ski
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  • Lovely chalet, great weather

    Freya Webb 28 Jan 2023

    Stayed Jan 2023
    Lovely chalet, staff were amazing. Sylvie our waitress was amazing all week, really made the experience better. Only negative was that in room 306 the cinema at night is very loud.
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  • Bellevarde 8 - Jan 2023

    Abi Joyce 28 Jan 2023

    Stayed Jan 2023
    On arrival we were really impressed to find large spacious bedrooms, a comfortable lounge area and super friendly chalet staff. The food was delicious and afternoon tea a welcome treat on a daily basis! Overall the trip was great with great friends however there were a few things that we felt didn’t quite live up to the normal VIP standard. Reasons for this included no / low amenities in the bathroom and when asking for a shower cap twice no response was received. Waiting for a driver for more than 30m numerous times throughout the week. Being asked if we wanted our beds made at 9am - leaving the chalet at 10am meant our beds were left unmade twice during the week. The quality of skis from Oxygene were below average and mine had to be returned after day 1 due to damage on the skis (I hadn’t seen this when being measured as only received one ski). Overall we loved the trip and won’t hesitate to come back again next year, however we hope that the feedback shared above Can help to improve future guests experiences.
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  • AverageSKI would be a better company name

    A A 28 Jan 2023

    Stayed Jan 2023
    Not particularly VIP…. Distinctly average Prices have gone up but service has gone down. Hosts were good but not as you’d expect in a VIP chalet, you’d expect some experience and personal touches. Late dinners (finishing just before 10pm) are not excusable.
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  • Fantastic

    Paul G 28 Jan 2023

    Stayed Jan 2023
    Food was consistently excellent. All staff friendly and couldn't do enough. Looking for improvements, duvet was too thick so thinner option would've been great. An extra game or two. Not sure what happened with the bookings but transfer information was wrong for many people.
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