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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great week

    Georgina Harley 04 Feb 2023

    Stayed Jan 2023
    We really enjoyed our week in Morzine. Sophie was a fabulous host - delicious food, exceptionally clean chalet and very accommodating in terms of tips about the resort. Twin beds are very soft - need new mattresses!
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  • Ski trip review

    Katya Sharples 04 Feb 2023

    Stayed Jan 2023
    Overall we had an amazing holiday and the hosts did a fantastic job. They went out of their way to make us feel comfortable and all the girls were fantastic. No job was too big or small. Thankyou for making our holiday a brilliant experience! The food overall was nice, the portion sizes a little small sometimes and could have been abit hotter, but apart from that i was happy with the meals. The chefs were friendly and helpful with any questions asked. The profiteroles were my favourite
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  • Great stay!

    Anthony Williams 04 Feb 2023

    Stayed Feb 2023
    Really really lovey chalet hosts. Brilliant experience, and felt very well looked after. Would definitely come back again, service was brilliant!
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  • Excellent service by chalet staff!

    Alex Pankhurst 04 Feb 2023

    Stayed Jan 2023
    Had a great time staying at the chalet and thought the service was second to none. All staff were friendly and the concierge helped us get from A to B every day without fault. Would definitely recommend this place to anyone looking for a memorable stay in Val!
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  • Amazing

    Daniel Morris 04 Feb 2023

    Stayed Jan 2023

    The hosts and chefs have been amazing the whole time we have been here, nothing has been too much for them and they have always tried to accommodate our needs during our stay. Honestly the best service we have had in a chalet and we have been on quite a few ski holidays! Thanks Hannah, Claire and Annie!

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  • Lovely experience

    Charlotte Morenas-Jones 04 Feb 2023

    Stayed Jan 2023
    Lovely chalet and friendly staff. Food was delicious and wine choice was good. However, inconsistent house keeping (no shower gel, loo rolls not replenished, rooms not always cleaned & items available on special request not made clear)
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  • Excellent holiday. Loved every minute.

    Michelle Caines 04 Feb 2023

    Stayed Feb 2023
    What a beautiful location Bear Lodge in Les Arcs. We loved every moment from the ski in ski out to the complementary ski guiding to the excellent food and service. Friendly staff - the restaurant and bar teams are all amazing and they work so hard to Make sure you are having a great experience. Shoutout to our regular waiters Cal, Sam and Max. Loved chatting to them. The manager was fab and kept us informed. Concierge responded quickly when we had a question . Everything was seamless from the ski hire at the start and the end. We loved the spa and wellness and exercise room which we used daily. There’s nothing not to love about bear lodge! We are used to holidaying with friends and as a couple missed that this year and would love to come back and bring some friends worth us. The skiing is amazing, the instructors fab, just loved everything! Only small issues… TV wasn’t working in our room, would be good to Be able to hook up to Netflix etc on the TV, screen sharing in the wellness room for iPhone would be nice and a kettle in room would be nice even if you provided your own tea and coffee. Other than these small things - let’s face it TV is insignificant really - if we had friends here we would have been in the bar more! But we LOVED every minute and will definitely be back!
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  • General feedback

    Clio Silvagni 04 Feb 2023

    Stayed Jan 2023
    Firstly, our party had the best holiday staying in Bear lodge. Food was DELICIOUS, facilities great snd service quick, polite and very friendly. Nanny service was brill. The beds were very comfortable snd the rooms lovely. Some things i woukd feedback on, an these are if we are being picky! 1. More hooks in the bathroom to hang wet towels/clothes. 2. Lights in the wardrobe would really help as they were very dark and even with the main lights. 3. I know empty luggage can be stored downstairs but i think it would be great if this was added as extra info in the room somehow. Also maybe a welcone pack woth suggested activities/lunch restaurants? I know the concierge is available so I appreciate we coukd have asked. 4. The windows in swimming pool could do with a clean so we can see the fabulous views! FYI - we have booked for next year!!
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  • Family and friends stay

    Paul D 04 Feb 2023

    Stayed Jan 2023
    We had a wonderful experience with the VIP team. We were two families with babies and young kids (aka chaos) however it was so simple and well thought through thanks to the team. All needs were anticipated and any request was met with a smile. The chalet was spacious and immaculate in its presentation. A big thanks to our hosts Sarah and Rosa, the food that they prepared was delicious and they went above and beyond in every detail, even delivering a birthday celebration for our little ones - balloons, candles and a custom cake. Needless to say, we can’t wait to come back! Sarah and Rosa - your baking is incredible and those white chocolate and raspberry cookies were heavenly. A particular thank you to Caitlin our nanny who had an intuitive gentleness with little ones and creatively put together a program of painting, play and outdoor sledding - so even the littlest ones had fun in the snow - so us parents could get a few sunny, speedy runs on the slopes.
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  • Good facilities and friendly staff

    L Clark 04 Feb 2023

    Stayed Jan 2023
    Have been here 2 years running chalet experience last year better than hotel this year. Staff friendly and very helpful. Food average.
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