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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Family and friends stay

    Paul D 04 Feb 2023

    Stayed Jan 2023
    We had a wonderful experience with the VIP team. We were two families with babies and young kids (aka chaos) however it was so simple and well thought through thanks to the team. All needs were anticipated and any request was met with a smile. The chalet was spacious and immaculate in its presentation. A big thanks to our hosts Sarah and Rosa, the food that they prepared was delicious and they went above and beyond in every detail, even delivering a birthday celebration for our little ones - balloons, candles and a custom cake. Needless to say, we can’t wait to come back! Sarah and Rosa - your baking is incredible and those white chocolate and raspberry cookies were heavenly. A particular thank you to Caitlin our nanny who had an intuitive gentleness with little ones and creatively put together a program of painting, play and outdoor sledding - so even the littlest ones had fun in the snow - so us parents could get a few sunny, speedy runs on the slopes.
    Read more…
  • Good facilities and friendly staff

    L Clark 04 Feb 2023

    Stayed Jan 2023
    Have been here 2 years running chalet experience last year better than hotel this year. Staff friendly and very helpful. Food average.
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  • Friendly and helpful staff in a very modern Hotel.

    Brian Turner 04 Feb 2023

    Stayed Jan 2023
    We were very lucky with a blue sky week, hotel access from the boot room to the piste was a great boon and the lifts are only meters away. Les Arcs is a varied resort with runs for all abilities. All food is top notch and a large bar for the afternoon cakes and apres ski is very welcoming.
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  • Wonderful service

    Mark Richards 04 Feb 2023

    Stayed Jan 2023
    We enjoyed an excellent holiday with particular thanks to our host Clarice who was the font of all knowledge, always providing excellent food delivered on time and in a very professional manner. It was disconcerting to have the other members of VIP staff just walking into the apartment unannounced and whilst this was raised with a team member - nothing changed. It's also worth checking on the transfer times as there is no flexibility leading to long waits at the airport. Having said that this wasn't our first VIP experience and I'm sure it won't be the last.
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  • Superb hosts & amazing weather

    David Caddick 04 Feb 2023

    Stayed Jan 2023
    A pleasant surprise for me. Les Arcs I thought would be another La Plagne, but it has been a delightful week with a fantastic hotel in a really great little resort/location. VIP staff have been super-helpful & delightful in the way they have looked after us. No complaints. Always a great week with VIP..!
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  • Amazing Chalet with perfect hosts!

    Paul Johnston 04 Feb 2023

    Stayed Jan 2023
    Tara, James and Louisa were extremely well organised and looked after our group very well, we couldn’t have asked for more. The food that we were served was restaurant quality and the was varied which was great. The afternoon tea was very well received after a hard days skiing on the slopes. We look forward to staying with VIP ski again soon.
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  • Fantastic place to stay, delicious food, well-equipped spa

    Hilary Watt 04 Feb 2023

    Stayed Jan 2023
    Comfortable room, very well equipped with storage space and comfortable bed. Great shower en suite. The food was really delicious, with 3 courses each night. The staff were very friendly, service was good and the atmosphere relaxed. We appreciated having our own area in the restaurant for our group of 20. Breakfasts were also really tasty with different specials each day, all perfectly cooked. The spa was also enjoyable, with a good sized pool to allow swimming, sauna, steam room and jacuzzi. Most had great views, including of skiers on the slope from pool and sauna. Good location too, easy ski in and ski out. Everything that was required (even a cinema) for a wonderful holiday.
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  • Return to a favorite resort

    Roger Milsom 04 Feb 2023

    Stayed Jan 2023
    After having to cancel a trip due to illness we picked up a last minute booking to Avoriaz with VIP. From the making of the booking onwards we have experienced a friendly helpful welcome from all the staff in particular JoJo who made our stay in the Chalet so comfortable, such a bubbly friendly person.
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  • Holiday review

    Jane Halligan 02 Feb 2023

    Stayed Jan 2023
    Arrived on a Sunday to a very warm welcome from the chalet hosts Tara and James. Accommodation is very spacious, light and clean. Facilities have been much appreciated and the meals have been very tasty and well presented. Nothing has been too much trouble, especially as one of the party has been ill since arrival. Look forward to our returning.
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  • Nannies were superb!!

    Holly B 02 Feb 2023

    Stayed Jan 2023
    Also the nannies were completely fantastic. The girls had ski school in the mornings and then had lunch most days in Bear Cubs. Christina, Ellen, Daisy were so lovely with the girls, making rocky road, afternoon cinema, painting and hairdressing- they didn’t want to leave! It really made the holiday knowing they were in good hands and happy there.
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