Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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The chalet was beautiful and clean and the food was good. However the constant in and out and back and forth from other chalet staff EVERY evening was exhausting and irritating. Simple things like obtaining the Wi-Fi code seemed impossible and staff new zero about the local area and were unhelpful in advising anything. There were also occasions during the afternoon when chalet staff and management let themselves in un-announced - without ringing the door bell or knocking. We found this to be a huge violation of our privacy and completely un acceptable. We understand the the chalets are run by teenagers and young adults but we did expect a bit more of a mature attitude, and less ‘turning up as if they hadn’t gone to bed’ preferably with clean, ironed uniform.
Thank you for your honest feedback. I’m sorry that you felt let down by the local knowledge and appearance of your hosts, and also the frequent appearance in your chalet of other colleagues. We understand that this would have been irritating and we have immediately addressed this in a meeting of our colleagues this morning. Our sincere apologies.
Bear Lodge was a real treat, elegant, super clean and our room was so close to the slope we could practically touch it! The wellness suite was excellent – the generous pool and spacious sauna made a truly relaxing end to the days skiing. The staff were, without exception welcoming and hospitable, always smiling and nothing was every too much trouble and the ski guiding was a great way to get acquainted with such an extensive resort. There were plenty of options at breakfast and ample cafetieres to keep you going on the slopes. The bar was convivial and sociable for afternoon tea, the macaroons were my particular favourite. No one could ever leave dinner hungry, and the house wine selection was exceptional. All in all, a great place for our 30th wedding anniversary ski holiday, it felt like a very special holiday and we had a great week!