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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Thanks for looking after us

    Peter McElroy 31 Jan 2023

    Stayed Jan 2023
    Thanks for accommodating us at short notice. It wasn't the cheapest price, but Louisa(?) was lovely, so I went with it. The resort staff were all incredible and were there whenever we needed anything. Helping with the luggage and taking our shoes back to the chalet when we got our hire stuff are a couple of examples of the conscientious and kind behaviours that really helped us enjoy our holiday. VIP and their guests are lucky to have such a great crew. Euan would like to give a special mention to Jojo because she was super-sweet and hilarious, but honestly whilst the chalet life offered a great deal of convenience, it took the whole team to deliver it so well.
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  • Great area for beginners

    Helen Kidd 31 Jan 2023

    Stayed Jan 2023

    The chalet was beautiful and clean and the food was good. However the constant in and out and back and forth from other chalet staff EVERY evening was exhausting and irritating. Simple things like obtaining the Wi-Fi code seemed impossible and staff new zero about the local area and were unhelpful in advising anything. There were also occasions during the afternoon when chalet staff and management let themselves in un-announced - without ringing the door bell or knocking. We found this to be a huge violation of our privacy and completely un acceptable. We understand the the chalets are run by teenagers and young adults but we did expect a bit more of a mature attitude, and less ‘turning up as if they hadn’t gone to bed’ preferably with clean, ironed uniform.

    Thank you for your honest feedback. I’m sorry that you felt let down by the local knowledge and appearance of your hosts, and also the frequent appearance in your chalet of other colleagues. We understand that this would have been irritating and we have immediately addressed this in a meeting of our colleagues this morning. Our sincere apologies.

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  • Perfect way to love your skiing holiday.

    Scott Briant 30 Jan 2023

    Stayed Jan 2023
    From the beginning Millie did a great job making the booking process nice and smooth. The private transfer was spot on. Lovely warm welcome from all the staff as soon as we arrived at the chalet which was perfectly located for the town and access to the slopes, very clean and comfortable. Our chalet host Conor was superb. Nothing was too much trouble and was keen to make sure we enjoyed all the best places on and off the mountain. Made our holiday. Pippa also makes some of the best afternoon tea cookies! All the drivers were brilliant. Very grateful for picking us up when we needed them. Thanks for making sure things behind the scenes go smoothly Mima and that we had plenty of Rosé. I would have no hesitation in making another booking with VIP Ski.
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  • Brilliant holiday

    Wendy Bond 30 Jan 2023

    Stayed Jan 2023
    Wonderful characterful private chalet with lots of space and bathrooms for a property of its age. Impressive renovation. The large open fire was a real plus after a day on the slopes. Located in quiet spot but easy walk to lifts and centre. Ideal. Kat, Jonah and Henry were fabulous hosts who cooked up a storm in the kitchen, sometimes cooking for 3 different diets! Always with a smile and lovely personalities. They kept the chalet immaculate, not to mention the rest of the team who looked after us. Nothing too much trouble. 3 generations of our family had the most blissful week. VIP Ski have always delivered for us and we were glad to be back in their safe hands. Ski area is vast - something for everyone. Can’t wait to go back.
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  • 5* Resort and Accommodations

    Moyna Good 30 Jan 2023

    Stayed Jan 2023
    So many good things - great staff (Sylvie and Sam), stunning location, gorgeous food (the chef even adapted my food where needed with no quibble) and we were so lucky with fresh snow. We rarely say we'll go back to the same place but this place is a must. We joined the free guiding on days 1 and 2, first day the group was a bit large 15 but the 2nd perfect with only 6. The cinema was great idea but sitting down to watch a film at 9:30pm after a busy day skiing and belly full of food and wine... lol Talking of wine, the options were great we quickly worked out our favourite red and white and tuck to them all week. Definite bonus for a ski holiday is the 7 days food and not the usual 6. Transfer time is bit longer than the usual with almost 3 hours but worth it in the end.
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  • Ski celebrations

    MP H 30 Jan 2023

    Stayed Jan 2023

    Bear Lodge was a real treat, elegant, super clean and our room was so close to the slope we could practically touch it! The wellness suite was excellent – the generous pool and spacious sauna made a truly relaxing end to the days skiing. The staff were, without exception welcoming and hospitable, always smiling and nothing was every too much trouble and the ski guiding was a great way to get acquainted with such an extensive resort. There were plenty of options at breakfast and ample cafetieres to keep you going on the slopes. The bar was convivial and sociable for afternoon tea, the macaroons were my particular favourite. No one could ever leave dinner hungry, and the house wine selection was exceptional. All in all, a great place for our 30th wedding anniversary ski holiday, it felt like a very special holiday and we had a great week!

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  • Great week away, lovely chalet

    Amy Hawes 30 Jan 2023

    Stayed Jan 2023
    Really nice chalet, modern, really clean and lovely rooms. Great for a group of friends or family
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  • SEcond visit, not as good as the first

    Hilary Brown 30 Jan 2023

    Stayed Jan 2023
    We were at Balu for the second year running. The first year was excellent. This year the facilities were equally good, and Marc (resort manager)was fist class. However, compared to last year the Chalet hosting was poor, to the extent that we are holding off re-booking for next year. Will was a very pleasant chap, but i feel his training must have been far poorer than Megan (our host last year) had received, The attention to detail, punctuality, catering and overall standards were far lower. VIP have always been a top class provider, but this year the standard was no better than average. As a result we are thinkingof going to a self catering apartment next year. Sorry to be negative. I do not thik it is all Will's fault, more a fault of poor training and understanding the requirements of VIP guests, certainly comprared to last year.
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  • Wonderful location, wonderful staff

    Bruce Morris 30 Jan 2023

    Stayed Jan 2023
    Lucked out with Aspen number 3. Not only right next to the church but the apartment living room had an outstanding view to the Face behind it. Easy walks around town. Combine that with wonderful staff and great conditions, hard to see how it could be improved. Only downside would be the time we had to wait during transits but the extra time built in meant the coach drivers never seemed rushed which can be a concern. Built in buffer therefore understandable and important.
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  • Great Holiday well looked after

    mattthew Mountier 30 Jan 2023

    Stayed Jan 2023
    We had a great holiday and were very well looked after by our hosts, chalet was clean and modern. However a few points that were noted: * Bunk Beds - No way and adult could ever fit the the bottom bunk * When your guest arrive it would be great if they were told what was on offer, eg other activities on offer in the resort (up sell and promote) * Food was well cooks but portions were on the small side, chicken for example was all bone.
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