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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

2911 - 2920 of 15886

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  • Excellent as ever

    Julian Davis 11 Mar 2023

    Stayed Mar 2023
    The formula continues to work - staff who work very hard on their ski season to deliver a service and experience that belies their youth; food that is pitched just right , interesting enough without trying to be too fancy; help when things don’t always go to plan skiing. The people make it - the staff as well sharing it with the other guests
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  • Bear Lodge

    A&S Robertson 11 Mar 2023

    Stayed Mar 2023
    All the staff were extremely helpful, polite, and wanting to give a good service. Smoother service could be delivered at main meal times for children when eating with parents, but any issues quickly resolved by the staff efficiently and without fuss. The facilities are very good for families, PJ club is lovely extra to enable adults to eat a meal alone! The breakfast offering is very good only grumble would be paying extra for certain coffees which would be standard at other places. The location of the chalet is ideal for families too! Thank you bear lodge team for a lovely stay, sure we will be back next year!
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  • Charming Manoir

    DC Norton 11 Mar 2023

    Stayed Mar 2023
    The Manoir is pleasant, spacious, well appointed, tasteful, and mercifully bereft of pine furniture. The team looking after us were accomplished, solicitous and friendly. Food and wine excellent - better than the standard in local restaurants. The house has a brilliant log fire feature. The location is ideal - we hired from Felix Ski 100m away with great staff and a button lift that gets you to Pleney Gondola without walking in your boots. Also very close to Prodains bus stop for rapid free transfers to Avoriaz. And the walking/running path along River Drance is very close, quickly taking you to beautiful forest.
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  • Perfect

    Mark R 09 Mar 2023

    Stayed Feb 2023
    We had a great time . The chalet was immaculate and high standard and Mimi colleagues were perfect hosts and amazing cooks - especially given our complex set of family dietary needs. Sam as resort lease maker site everythkng went smoothly Thank you all - we will use you agian
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  • Wonderful

    Camilla Fitzgerald 09 Mar 2023

    Stayed Mar 2023
    We had a wonderful week at bear lodge. Murray, the manager accompanied us on the transfer coach and gave us clear information, he also hosted (brilliantly )a really fun quiz night. And took great care of a member of the party who had a sick bug. Emma, Ophelia, Matt, MILLA, Connor and Georgie gave us exemplary service. The lodge was exceptionally clean, all the staff were genuinely smiley even when I met someone hoovering, and then mopping the main staircase, which is done twice a day. Very impressive and to do with a smile! I failed to catch her name. Really nice bedrooms and wonderful to have ski in and ski out and ski and boot room service on our floor. I will definitely recommend bear lodge. A BIG thank you to all the team.
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  • Excellent staff, service and resort

    Jenny Moore 09 Mar 2023

    Stayed Feb 2023
    From receiving a pre-departure call to confirm all of our requirements, to being waved off by Murray at the end, it really was a great holiday! The staff were very friendly and cheerful, just what was needed after a hard day battling the slopes and a young child! A very good range of food was always on offer and the afternoon tea treats went down very well every day! We ended up with a relatively large bar bill which could be a bit of a shock at the end of the stay, why not throw in a drink or two a day in the bar to really please the customers! In-house ski hire with decent equipment was a huge hit and even the little details of us not having to lug our suitcases around made us very appreciative. The one thing that let the holiday down was sickness - unfortunately a couple of the party succumbed to the sickness bug that was clearly doing the rounds at the hotel. Some people knew about it and some were unaware, but considering the recent pandemic events, controlling such viruses from spreading should now be routine and so putting in measures such as closing communal toilets, availability of hand sanitiser and even offering the ones that are ill, the opportunity to stay in their room with some basic food and provisions delivered to them rather than potentially risking spreading it further could be advisable. Losing skiing time is bad enough already but the spread of the illness could of been managed better in our view.
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  • Great chalet, great host

    James Lewis 09 Mar 2023

    Stayed Feb 2023
    Thanks to Brendan and the crew for a great trip to Avoriaz. The chalet was in a great location, clean, warm and welcoming. The food was nice and Brendan did a great job looking after us. Cheers all
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  • Great stay, lovely staff and lots of great food!

    A B 08 Mar 2023

    Stayed Feb 2023
    Chalet was super new, great location and also had a very calm, clean feel to it. The staff were fantastic and it was nice that they felt like they could actually chat to you. The food was excellent and it felt like there was never something that was annoying when asked for little extras etc. spa is great and very clean, and the boot room - slopes is brill. Only point to elevate would be slightly better quality meats for the meals. Sausages were a bit hit and miss and some of the main meals in the evening were chewy but this is me searching for something to build upon as constructive feedback.
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  • Great holiday

    D W 08 Mar 2023

    Stayed Feb 2023
    We had a great week with the VIP team and were brilliantly looked after by Abby, Naomi, Cameron and Alistair. The staff were friendly and helpful, the food was good and the Chalet was brilliantly set up for our 1 year old. The location was great and we had a super holiday with our friends and the other lovely guests in the Chalet!
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  • Excellent

    Yvonne Jenkins 08 Mar 2023

    Stayed Feb 2023
    Beautiful chalet and facilities- 5 star food and service - highly recommend!
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