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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent holiday at Bear Lodge

    Serena France-Hayhurst 27 Dec 2023

    Stayed Dec 2023
    We stayed at Bear Lodge at Les Arcs 1950 for Christmas week this year. With children, parents and grandparents we were superbly catered for. The childcare was immaculate and all staff were so friendly. The accommodation is great quality. Our week’s weather was beautiful. All in all, one to remember and to come back to! Thank you!
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  • Christmas Stay in Val d’Isere

    Ian Burgess 27 Dec 2023

    Stayed Dec 2023
    Incredible experience, I’d say faultless stay in Val d’Isere with a group of friends (4 families). Our chalet hosts could not do enough to accommodate us and our every request. Incredible food, which I really was not expecting to be at that level. The chalet itself is luxurious and the perfect place to relax after a day skiing. Particular mentions have to go to our core team of hosts Ella, Ellie, Bradley, Paul and Jacob. Thanks for making this such a special stay.
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  • Superb

    Phil Butler 27 Dec 2023

    Stayed Dec 2023
    Fantastic chalet , fantastic VIP service and great resort . Even got the weather right as well . Sean and Shannon fantastic team - and G always on hand for every need . All over a great week . Phil
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  • Wonderful Christmas trip

    Clare B 27 Dec 2023

    Stayed Dec 2023
    From the booking & planning of the trip to the packing & leaving VIP have provided a first class service to our family of 5. In particular, our chalet host Zach went above and beyond to take care of the family providing early breakfast for the children, baking for afternoon tea, being flexible with the children’s dinner and keeping the chalet immaculate and clean. The Nannie’s Lucy & Martha who helped with our children (5, 3 and 8 months) were wonderful, full of ideas to keep them busy from arts and crafts to picnics on the slopes and sledge rides. Valdez suite is warm & cosy with an amazing central location to the shops & gondolas. Very comfortable. Thanks to all the staff at VIP for giving us a memorable first family ski trip in Morzine!
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  • Amazing

    Broderick Family 26 Dec 2023

    Stayed Dec 2023

    Kate was the best chalet hostess, she worked tirelessly along with Lottie to make sure we had the best family Christmas. Nothing was too much trouble and Christmas dinner was incredible! The chalet itself was perfect and the transfers, lift passes, ski hire, ski lessons all organised for us so all we had to do was ski. Great teamwork from all at VIP, thank you.

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  • Amazing Bear Lodge experience

    Andrea Von Holdt 26 Dec 2023

    Stayed Dec 2023
    Truly one of the best VIP ski experiences we have had and we enjoy VIP Ski every time. The service was impeccable, food was amazing, nothing was too much to ask for and all the staff including the Nannie’s were incredibly friendly and helpful. Outstanding facilities and extremely well run lodge. We had a disappointing experience with inter sport , I would advise you don’t hire your equipment from them , we were scammed and found them to be rude and unaccommodating. VIP ski need to review their relationship with inter sport that operate from within their building. Everything from VIP was amazing and we will definitely book with VIP again!
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  • Magical Christmas in Val d’lsère

    John Harrison 26 Dec 2023

    Stayed Dec 2023
    We have always stayed in hotels over Christmas for skiing & this year wanted to try a home away from home. We booked our apartment through VIP Ski The communication from the apartment manager from before we left to arriving at the apartment was amazing. She had our ski passes/boots/skis etc all sorts for us saving us from having to go to the ski hire shop. All fitted at the apartments boot room. Details were given to VIP Ski before we arrived. Our hosts Annabelle & Jay were wonderful. Engaging, chatty & their attention to detail made us feel at home. Nothing was too much for them. Breakfast/afternoon tea/evening meals all prepared to a very high standard. Personalised notes left for us when we got back from a day of skiing with home made baked cakes. They made us feel so welcome & on the back of this we will be booking again. This has been one of the best ski holidays we’ve had. Thankyou to Annabelle, Jay & VIP Ski
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  • Christmas skiing

    James Gray 26 Dec 2023

    Stayed Dec 2023
    What was great - staff: rapport, humour, response to questions (experiences, conditioner request & even procuring some duct tape!) - facilities: boot room, rental, swimming pool, steam room, cinema (thermostat not functioning though - a little too warm) - social events - not too many and not too few: quiz, social options eg cake & tea, ski guide - room service - my daughter thought it truly amazing that her clothes were folded!!! Thank you Even better if: - airport transfer didn’t need to stop for oil??? Circuitous route - there was a guest portal on the website with schedules of what’s on & when. Inconsistencies with what staff said - nespresso or kettle in the room - beer as well as wine option with dinner?
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  • A fabulous Christmas

    Eleanor Walton 26 Dec 2023

    Stayed Dec 2023
    We had a wonderful week in a gorgeous chalet with fantastic hosts, Holly, Louis and Hannah. They couldn't have done more for us. We will be back! Some sharper knives would be good for carving the turkey!
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  • Spencer’s feedback

    Spencer Lake 26 Dec 2023

    Stayed Dec 2023
    Great team of Ella and Violet, with Max actively in the wings, for sure Henry doing a great job masterminding and helping as needed. So great team - we all agree. Some small issues with water leakage it solved. The only thing I would encourage is asking folks a little. Who’re Hans if the menu is the right one. Some tweaks would have been helpful. I should have paid more attention before we came.
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