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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic Chalet, Service and Company

    Jonathan Tate 16 Mar 2026

    Stayed Mar 2026
    Chalet felt brand new - high spec and very comfortable. Having a bath (and hot tub) was a big plus! Facilities very good - enjoyed the guiding - and Jerome in the boot room was great. Special mention to Yas and Cat - both went above and beyond - struck the perfect blend of friendliness and professionalism. We've done 4 or 5 VIP holidays now - all mixed bookings - and had great company on every one. Would love to see VIP offer more resorts - particularly in Austria. La Plagne skiing is great - but the town doesn't exactly have much charm! Overall its more suited to younger people.
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  • Friendly, convenient, relaxing, fun

    Stephanie Dennis 16 Mar 2026

    Stayed Mar 2026
    We had a wonderful stay at Bear Lodge. The highlight for us was the location and set up of the hotel right on the piste with the kids club, boot and ski room and ski lesson collection all in one place. We were really impressed with Bear Cubs, particularly Isabelle who was our Key nanny. She was so good with our boys and was always at the end of whatsapp with updates.
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  • Exceptional staff, accommodation, and location

    Charlie Spencer 16 Mar 2026

    Stayed Mar 2026
    We’ve just returned from a week skiing in La Plagne with friends and had the most amazing time thanks to the team at VIP Ski, who took care of everything so we could maximise our time on the slopes. There were 6 adults and 5 kids in the group (ranging from 1-5 years old), so we were nervous it would be quite the undertaking but thanks to our epic hosts Cam and Eleanor, and the incredible on-site nanny team at Bear Cubs, we all had a fantastic week. The kids had a blast at ski school every morning (ran by Oxygen who were fab!) and enjoyed fun afternoons with the Bear Cubs team - exploring the resort, going for hot chocolates, sledging, Gondola rides, bowling - you name it! That said, we were disappointed to learn that management had instructed the two nannies who were assigned to our kids, to take the rest of the week off just two days into our holiday. Given they’d worked hard to form bonds with our kids and get them settled in quickly, this decision wasn’t received well. Luckily Georgie, Jess and the wider Bear Cubs team were incredible at ensuring the kids felt comfortable and worked extremely hard to re-settle them on day 3. A message to management - please show more consideration to the families who are paying you a lot of money to receive continuity of care and think twice before disrupting rotas half way through the week as it’s extremely unsettling for everyone involved. Onto our amazing chalet hosts Cam and Eleanor. Where to start! Big thanks for looking after us so well - from ensuring brekkie was served early to accommodate the kids, to providing incredible afternoon tea and delicious three course meals each night - you really looked after us and took the stress out of meal times, which anyone with kids will know isn’t an easy task! The week wouldn’t have been as relaxing without you two working tirelessly to ensure we were well fed and watered and the chalet was super clean each day. Finally to the concierge team - lead by Finn. Thanks for being on hand to run us around the resort, making it super easy to get around with all our kit. We never waited more than a few minutes for a lift which really took the stress out of getting about in the snow with young kids. Finn made such an effort to bond with the kids and really went above and beyond to make sure we had a great experience. We would love to come back to La Plagne and stay with VIP Ski again.
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  • Great - lovely lodge, amazing staff!

    Belinda physick 16 Mar 2026

    Stayed Mar 2026
    Great lodge, lovely bedrooms. The staff were amazing, all so friendly and helpful, really enjoyed meeting them all and talking to them. They were very attentive and helpful when we needed it. The food was very good - and plenty of it! Many thanks for a great holiday!
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  • Beautiful chalet, excellent staff

    Paul Richardson 15 Mar 2026

    Stayed Mar 2026
    Chalet Kakisa is a beautiful chalet, we were very well looked after by Adam and his chalet team of Amelia, Ailsa, Ella, Anna and Luca. Definitely recommended.
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  • 10/10 would recommend!

    Anna Myson 15 Mar 2026

    Stayed Mar 2026
    Such a great week skiing with the family! Luca was a brilliant host, super attentive, chatty, kind and a great cook- he felt like another member of the family! The chalet was very cosy with amazing views and the sauna and pool were ideal at the end of a ski day!
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  • Fabulous

    nigel woods 15 Mar 2026

    Stayed Mar 2026
    The chalet was lovely, but it was the on site team that really made the holiday. Everyone was polite, professional and friendly. A special mention to Imani and Grace who looked after us. They were just a joy, engaging, accommodating and just fantastic people a credit to themselves and Fab ambassadors for VIP just a few minor adjustments to the loo doors to make them lock, plus the patio door was a real struggle to shut. However, nothing that changes my view. A great holiday despite the less than favourable skiing conditions and there is nothing that anyone can do about nature. Thank you one and all.
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  • Exceeded all our expectations

    Keely Williams 15 Mar 2026

    Stayed Mar 2026
    We had a fabulous week at Bear lodge, we were travelling with a 5 year old and had a room with bunks - room set up great with incredible sunny balcony onto the piste! The staff were all fantastic, nothing was too much trouble. They helped us to change our daughter’s ski class at short notice and were always on hand to help. Food was excellent - good to have an earlier dinner for our 5yo too. Ski hire was convenient being located in the building making this all super easy! Pool and sledging outside the lodge also highlights.. and not to mention the ski in ski out.. Shout out to George and Charlie our waiters who looked after us all week. There’s a super friendly vibe between guests and staff which was lovely! Can’t wait to return next year! Thank you.
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  • No. 2

    Dani Carter 15 Mar 2026

    Stayed Mar 2026
    Great family holiday again in Val. Our chalet host, Arthur, was lovely. Chalet could maybe do with a freshen up and better equipment in the kitchen as there were a few different malfunctions causing some delays getting the food out.
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  • Excellent chalet

    Robert Fletcher 15 Mar 2026

    Stayed Mar 2026
    Excellent brand new chalet. Large spacious rooms. Plenty of storage and drying space. Excellent hosts Sam, Lily and Hannah. Took great care of us and prepared lovely meals. Ski hire staff really friendly and knowledgeable. Good massage room for tired legs, recommend Faye at Massage-Me.
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