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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Total luxury with amazing hosting

    Susannah Wilson 07 Feb 2024

    Stayed Jan 2024
    We had an incredible week at Aspen House. Selina was an amazing host-such a fantastic cook with incredible attention to detail. The chalet was immaculate and we were spoilt rotten. Polly was brilliant too on Selina’s days off. Everything was seamless and had been thought about, which made our stay really relaxing.
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  • Guest experience comments

    Gina Hall 07 Feb 2024

    Stayed Jan 2024
    Having worked in the hospitality & events industry for over 35 years, I thought you might like some honest feedback on the standards in this Chalet. The Chalet itself was great - exceptionally hot water, bathroom radiator and ski room, nicely furnished and a really comfortable bed. It was also really nice to have two pillows each. I enjoyed all of my meals and there was enough variety. Transfers were very well organised with good quality vehicles too and a welcome inclusive addition. Whilst the team were personable, well presented and friendly, there was a little lack of connectivity between what should have been a repeated function and what actually happened day by day, according to who was on duty. The Chefs, Finn and Adam were really fun and Ollie was the most conscientious and a delightful young man - possibly a Manager role in the future for him, he was that switched on. I'd just like to highlight some little things which weren't handled well, which meant the onus was on the guests to manage - asking what the exact hot option was for breakfast every morning, what was I having for dinner (we completed a week's worth of choices on the first night and twice a guest nearly went short) guests were left to light the fire themselves, pre-dinner drinks not refreshed in a timely manner, dinner wines/waters etc were not put on the table before being seated, on one occasion I had finished my starter before the question arose, salt & pepper/sauces not always on the table, (and the foil not taken off on a new bottle of ketchup - I know that is not a crime or a problem to manage myself!..) and they frantically prepared our departure baguette as they had forgotten - yet It is something they have to do every Sunday!! - but it's this sort of detail and care, in my experience, that can make a guest experience memorable. That said, I would definitely consider VIP for a future holiday, as overall, it lived up to expectations. I hope you will find these comments of use to help other guests/aid training. Thank you Gina
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  • Fabulous start to finish

    Kirsteen Michell 06 Feb 2024

    Stayed Jan 2024
    From the moment we met the VIP team we were quite bowled over by the warmth of our reception. Our chalet within a chalet was just perfect. It was warm, comfortable and impeccably clean. It was also very nicely designed and perfectly equipped. Emma, our chalet girl could not have been more engaging and helpful and her smiling friendly presence certainly added to our stay. She produced millions of calories of delicious and irresistible food. Perfect breakfasts, teas and dinners. We were thoroughly spoilt! The facilities were excellent with a lovely pool, sauna and steam room. It was such a bonus also being able literally to ski to and from the chalet. A highlight was Preston and Lucy with Andrew on his pipes organising a fabulous Burns night. Being all from Scotland we loved the Ceilidh. They did so well instructing everyone. We loved it! If we could give 6 stars for our stay, we would.
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  • Chalet Ipaka - fantastic family holiday!

    Claire Bissell 06 Feb 2024

    Stayed Dec 2023
    We stayed in Chalet Ipaka at the start of the season and couldn’t have asked for more. The Chalet itself had everything we needed, location was fantastic and the pool / sauna is a very welcome addition. The bedrooms are comfortable and bathroom showers are great. The Chalet was spotlessly clean and tidy. Our hosts for the stay were Holly and George and they did everything they could to make our stay as enjoyable as possible. They were flexible with the menu when needed, the food was delicious and they were really great company to have around! Afternoon tea was not to be missed. We would recommend a stay in Avoriaz and are already thinking about our return visit!
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  • Amazing trip

    Alan Khaw 06 Feb 2024

    Stayed Jan 2024
    We had an exceptional experience at Valdez with two of my friends. Our remarkable chalet host, Zach, dazzled us with his culinary prowess and impeccable chalet management. From gourmet delights to seamlessly addressing every detail, Zach's dedication was truly impressive. He had such a pleasant demeanor and the delightful atmosphere he created made our stay amazingly enjoyable. We've been traveling with VIP for a while now & as usual the apartment itself was perfect for our needs and provided an ideal setting for a another memorable holiday. Zach's attention to detail extended to his consideration of our schedules. He always checked on the most convenient timing for our meals, & flexibility with our preferences always made us full and happy. Kudos to Guillaume, our astute resort manager, and the entire team – whose coordination was flawless. Also, special appreciation to Guillaume for promptly arranging a taxi when we were stranded in Les Crosets after missing the lifts! Considering the exemplary service and, in particular, Zach's outstanding contributions, it's clear that VIPski always remains an unparalleled experience. We highly recommend and are in the process of booking our next trip.
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  • Excellent ski week

    Nikki Bremner 05 Feb 2024

    Stayed Jan 2024
    What another great week with VIP! Bear Lodge is such a fab place to stay with great facilities. Ed and his team (special shout out to Lauren and Rosie) really do go out of their way to help and to make sure everything is perfect. Nothing was too much trouble for the whole team at Bear Lodge. You couldn’t ask for a better ski in/ski out location. This was my 5th trip with VIP and have already booked the next!
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  • Another Fabulous Holiday

    Amanda Williams 05 Feb 2024

    Stayed Jan 2024
    This is the third time at Bear Lodge and it has to be our best experience yet ... and that's saying something. Preston our chalet host was amazing, he was funny, likeable, nothing was too much trouble and his cooking was excellent. Ellie was also fantastic on Preston's day off and together they made a brilliant team. Luk is an amazing apartment and all the facilities of Bear Lodge were excellent as usual. Rosie, the Assistant Manager was brilliant and really helped make our trip special, from pre-arrival checks to her smily visits to our chalet. Even when one of our group had a serious accident and was in Bourg hospital, you helped with everything from lifts, insurance companies and everything in between. Thank you for another great year VIP, and we have already booked again as we can't face skiing with anyone else!
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  • Great week at the Manoir!

    Glen Lowerson 05 Feb 2024

    Stayed Jan 2024
    We had a fabulous week at The Manoir in Morzine. As always the staff were fabulous, nothing was too much trouble and they were always available to help - such a nice team. The chalet was lovely, it was a real treat staying in such a traditional period property, and the staff made us feel at home. A few observations: 1. We had a split booking, so it would be difficult to please everyone, but I think the majority of our group would have preferred an earlier evening meal. We were asked, but the other half of the group had been in residence a week and had settled in to their routine! 2. Some lights by the hot tub would be useful. 3. The log fire was struggling on day one, so one of the guests 'who loves a log burner' cleaned it out and got it going - so maybe some fire top tips would help. Thank you to VIP Ski and to the Manoir staff, they did an excellent job and we had a great week, we would certainly go back. Regards Glen and Ness
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  • Beautiful Manoir

    David Grubb 05 Feb 2024

    Stayed Jan 2024
    We stayed in the Manoir and had a fantastic time. Poppy, Lenny and Sean were great hosts and made our stay even more memorable and enjoyable. The food was great and the chalet is a very traditionally French with a lot of charm and character. The location is ideally suited for access to the slopes even if a little walking is required. The resort offers a wide range of skiing that would cater for all abilities. The resort does an amazing job at maintaining the slopes and keeping you in the mountains. Overall a great location and a wonderful experience.
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  • Great location

    Jonathan S 05 Feb 2024

    Stayed Jan 2024
    Thank you, staff were very helpful and welcoming. Our second visit to Bear Lodge and you cannot beat the location right on the slopes, look forward to returning again!
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