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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Another Fabulous Holiday

    Amanda Williams 05 Feb 2024

    Stayed Jan 2024
    This is the third time at Bear Lodge and it has to be our best experience yet ... and that's saying something. Preston our chalet host was amazing, he was funny, likeable, nothing was too much trouble and his cooking was excellent. Ellie was also fantastic on Preston's day off and together they made a brilliant team. Luk is an amazing apartment and all the facilities of Bear Lodge were excellent as usual. Rosie, the Assistant Manager was brilliant and really helped make our trip special, from pre-arrival checks to her smily visits to our chalet. Even when one of our group had a serious accident and was in Bourg hospital, you helped with everything from lifts, insurance companies and everything in between. Thank you for another great year VIP, and we have already booked again as we can't face skiing with anyone else!
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  • Great week at the Manoir!

    Glen Lowerson 05 Feb 2024

    Stayed Jan 2024
    We had a fabulous week at The Manoir in Morzine. As always the staff were fabulous, nothing was too much trouble and they were always available to help - such a nice team. The chalet was lovely, it was a real treat staying in such a traditional period property, and the staff made us feel at home. A few observations: 1. We had a split booking, so it would be difficult to please everyone, but I think the majority of our group would have preferred an earlier evening meal. We were asked, but the other half of the group had been in residence a week and had settled in to their routine! 2. Some lights by the hot tub would be useful. 3. The log fire was struggling on day one, so one of the guests 'who loves a log burner' cleaned it out and got it going - so maybe some fire top tips would help. Thank you to VIP Ski and to the Manoir staff, they did an excellent job and we had a great week, we would certainly go back. Regards Glen and Ness
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  • Beautiful Manoir

    David Grubb 05 Feb 2024

    Stayed Jan 2024
    We stayed in the Manoir and had a fantastic time. Poppy, Lenny and Sean were great hosts and made our stay even more memorable and enjoyable. The food was great and the chalet is a very traditionally French with a lot of charm and character. The location is ideally suited for access to the slopes even if a little walking is required. The resort offers a wide range of skiing that would cater for all abilities. The resort does an amazing job at maintaining the slopes and keeping you in the mountains. Overall a great location and a wonderful experience.
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  • Great location

    Jonathan S 05 Feb 2024

    Stayed Jan 2024
    Thank you, staff were very helpful and welcoming. Our second visit to Bear Lodge and you cannot beat the location right on the slopes, look forward to returning again!
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  • We are coming back!

    Glyn Humphries 04 Feb 2024

    Stayed Jan 2024
    In what was a tricky year for snow conditions in the lower resorts we didn’t have any such problems at Avoriaz. Chalet Kakisa proved to be a great family friendly base from which to mount our daily expeditions and to return to at the end of the day. The chalet, the hosts and the great facilities made for a wonderful week, so much so we immediately booked again for next year. The pool is a great addition for the grown ups and the children!
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  • Excellent service and friendly

    J G 04 Feb 2024

    Stayed Jan 2024
    Booked late but VIP were very accommodating. Chalet host Joe was fantastic.
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  • Another great stay with VIP

    Kyle McQueen 04 Feb 2024

    Stayed Jan 2024
    First time in Morzine with VIP. Prior to departure the booking team were very efficient and helpful, I only booked 4 days before leaving and everything was quickly arranged. In resort the excellent service continued, the chalet team especially. Nothing was trouble, rooms were comfortable and the food was great.
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  • Review

    Gabriel Sterne 04 Feb 2024

    Stayed Feb 2024
    Very good
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  • Excellent

    Cindy Hallett 04 Feb 2024

    Stayed Jan 2024
    As usual excellent food , service and wonderful staff especially Poppy who was always cheerful They were all so helpful and thorough in their work A joy to be with
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  • Great Week Away In Valdsere

    Chris Greenwood 04 Feb 2024

    Stayed Jan 2024
    All very smooth and lots of communication, especially as we booked 2 days before we went away. Great value for money with transfers and food included in a lovely chalet near the station. We had a fantastic host Joe, who was always attentive, friendly and made some great food for the week. The only small suggestion is that there are amazing patisseries locally and you get fantastic bread, maybe possibly getting some locally made croissants for breakfast. Highly recommended and hopefully will be back next year.
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