Having worked in the hospitality & events industry for over 35 years, I thought you might like some honest feedback on the standards in this Chalet. The Chalet itself was great - exceptionally hot water, bathroom radiator and ski room, nicely furnished and a really comfortable bed. It was also really nice to have two pillows each. I enjoyed all of my meals and there was enough variety. Transfers were very well organised with good quality vehicles too and a welcome inclusive addition.
Whilst the team were personable, well presented and friendly, there was a little lack of connectivity between what should have been a repeated function and what actually happened day by day, according to who was on duty. The Chefs, Finn and Adam were really fun and Ollie was the most conscientious and a delightful young man - possibly a Manager role in the future for him, he was that switched on. I'd just like to highlight some little things which weren't handled well, which meant the onus was on the guests to manage - asking what the exact hot option was for breakfast every morning, what was I having for dinner (we completed a week's worth of choices on the first night and twice a guest nearly went short) guests were left to light the fire themselves, pre-dinner drinks not refreshed in a timely manner, dinner wines/waters etc were not put on the table before being seated, on one occasion I had finished my starter before the question arose, salt & pepper/sauces not always on the table, (and the foil not taken off on a new bottle of ketchup - I know that is not a crime or a problem to manage myself!..) and they frantically prepared our departure baguette as they had forgotten - yet It is something they have to do every Sunday!! - but it's this sort of detail and care, in my experience, that can make a guest experience memorable.
That said, I would definitely consider VIP for a future holiday, as overall, it lived up to expectations.
I hope you will find these comments of use to help other guests/aid training.
Thank you
Gina