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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Return to Bear Lodge

    Mark Cornell 21 Mar 2026

    Stayed Mar 2026
    I returned with my work colleague and 2 daughters for the week with Graham Bell. The staff were incredibly helpful and knowledgeable and kind throughout the whole week. The food selection was great and catered for my daughters who are dairy free and one of whom is also gluten free. We did ski with Graham on the last day but my colleague and I were not really good enough to keep up and only lasted a couple of runs. My daughters who are good skiers stayed with him till lunchtime and enjoyed it. There was a rather large group of people who tended to monopolise the time with Graham in the bar and restaurant who were quite demanding and this felt different to last year as there was less mingling. We were moved from our allocated dinner table after the first night as the Graham bell table needed more seats and space due to noise. A few women seemed intent on spending every minute with Graham which rather prohibited others being able to talk to him. The staff dealt with the demanding behaviours of that group very well but they rather dominated the atmosphere in the bar and restaurant which was disappointing and the bar emptied from others much more than last year.. We would return to VIP ski, possibly in a different resort.
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  • Great family ski holiday

    E BM 21 Mar 2026

    Stayed Mar 2026
    Nothing was too much effort throughout for all the VIP staff. We arrived late due to delayed flight and significant detour / lost by our transfer. The numerous VIP staff on hand when we arrived to sort everything surpassed expectations. Katie, Liv and Paddy looked after us brilliantly including cooking for the 3 kids alongside the adults. Sophie in the Bear Club was amazing and the kids all loved her and their time in ski school. We’ll be back!
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  • Excellent - staff go above and beyond

    Alexandra Cornell 21 Mar 2026

    Stayed Mar 2026
    This was my first experience with VIP Ski. From the minute we got to the airport the experience was very smooth with VIP ski staff assisting in carrying luggage and getting us to the resort with clear communication. We were also welcomed by a large group of staff who helped us to our rooms. Bear Lodge has all the facilities you could want - even for a whiteout day and was kept very clean and tidy! Although the facilities are great, and food fantastic (catering to dietary requirements without hesitation even with the canapés) the staff are what made our holiday so fantastic. They are extremely attentive, helpful and willing to go above and beyond. Thank you to all at Bear Lodge for our fantastic stay!
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  • BV3 were a great team

    M M 21 Mar 2026

    Stayed Mar 2026
    Thanks Olly and his team in the kitchen for incredible food Thanks Devon and the girls for hosting us! Some of our kids want to follow in your footsteps.
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  • The best time

    Georgia Hall 21 Mar 2026

    Stayed Mar 2026
    We came as two families and we cannot fault anything. The hosts have been amazing from start to finish. They have made us feel comfortable answered our every need and been great company. Jai, Mima & Mary Anne were excellent and we cannot thank them enough for this week.
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  • Another Great Week!

    Robert Groom 21 Mar 2026

    Stayed Mar 2026
    Had another great holiday at Bear Lodge. Everything was as amazing as lat year. Charlie (mainly our breakfast server) and Fiona (mainly our dinner time server) were great. Very hospitable and made for a very personal experience! My only negative is that we had to say no, a few too many times to the ski guiding on offer. We had planned our weeks skiing together and at times felt slightly uncomfortable having to say no at our meal times more times than once.
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  • Amazing Bear Lodge trip

    Josie Dalli 21 Mar 2026

    Stayed Mar 2026
    This was the best family ski trip with two 4 year olds, a 2 year old and four couples. The hotel design and set up is superb, everything in easy reach without having to leave the building. And best of all were the chalet staff who were endlessly patient, flexible and kind making sure that we had whatever we needed it when we needed it. Katie and Liv were fantastic and the food was amazing. Paddy helped out and was great too. We were so lucky to find Bear Lodge and the team there and it was the perfect introduction to skiing for the little ones.
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  • Review

    Lucy Brennan 21 Mar 2026

    Stayed Mar 2026
    Another great holiday at Bear Lodge, some things were great, concierge was much better than before, great idea, couple of things not as good, for a March holiday compared to January there were perhaps a few niggles that were unexpected, but this is still a 5 star experience by VIP thank you
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  • Excellent

    Helen Dunn 21 Mar 2026

    Stayed Mar 2026
    Excellent
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  • Fantastic staff, accommodation and resort

    Colin Shaw 21 Mar 2026

    Stayed Mar 2026
    Having worked in skiing for several years I have very high expectations of what great service looks like and when standards are not met. VIP ski has surpassed my expectations. The accommodation was of very high standard and food exceptional quality. Staff were truly brilliant, super friendly, attentive and put the guest needs above everything else. I would have been proud to have them as a team of my own. Finally the resort itself was much better than I had anticipated. I am an ex instructor but found plenty skiing and boarding to meet my needs. For both beginners and intermediate skiers in our group the resort excelled. If huge note is the amount of beginner friendly wide pistes high up in the resort. Overall a fabulous holiday and my sincere thanks to all the staff at VIP ski for their dedication to make it such a special trip. We will be back.
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