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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous stay in Bear Lodge Les Arcs 1950

    Catherine H 02 Feb 2026

    Stayed Jan 2026
    This was our fourth trip to Bear Lodge and was definitely the best. From the welcome at the airport to the send off at the end of the week the VIP team were great. Friendly, spontaneous, professional, helpful and fun. Our chalet host Jessie, was amazing, Nothing was too much trouble for her. She even delivered tea in the morning. Meals were delicious, the chalet was in great condition and clean. Her sense of humour and general demeanour made our stay so relaxing and we were supremely comfortable in her company. Hannah the manager seems to have just the right touch to ensure her team are really happy and contrary to other years there were no complaints to us about anything. Thank you very much, we will be back. Shouts out to, Luke, maintenance, Katie sub Host who both had a very positive impact on our stay.
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  • People make a holiday

    Sal Fyffe 01 Feb 2026

    Stayed Jan 2026
    As always with VIP it’s the staff that make the holiday special, although no complaints on the hotel either. We met lots of great people but shout out to Ollie, Mollie & Evie who all made a special impression. Not our first visit and wont be our last
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  • Treated like VIP’s

    Pete McCurry 01 Feb 2026

    Stayed Jan 2026
    Really enjoyable week with two other couples. We celebrated a late birthday with lots of lovely food, many laughs, and be treated very well in luxury accommodation. High quality fixtures and fittings, and nothing was too much trouble for any of the staff. The apartments were based just on a side slope above the main Plagne Centre, so very convenient for ski in and ski out. Plus there is an on-demand shuttle bus to take you down to the village or pick you up and bring you home. Our main host, Sam, was very good at his job, very personable, and created some lovely meals to take account of dietary requirements. All in all, highly recommended. Thank you VIP Ski
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  • Absolutely brilliant week

    Emma Hawkings-Byass 01 Feb 2026

    Stayed Jan 2026
    Eleanor and Cam our main hosts were exceptional. Ed as the stand in was also outstanding. The VIPSKI team know exactly how to look after their guests. Our 4th year in a row with VIPski (first at Le Plagne, the rest at 1950 Bear Lodge) this has been truly a memorable week. The food, staff, service are really everything you want when you are away. Friendly, professional and lovely staff. Thank you for a fantastic week. Have already enquired for next year
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  • Best family skiing holiday we could wish for

    Laura Hillsley-Cook 01 Feb 2026

    Stayed Jan 2026
    We have had an excellent stay at bear lodge with our two young children. All the staff take the time to get to know you and were all really kind to ours children. Special thank you to Sophie at bear cubs as our key nanny, all the nannies were amazing at helping with getting the children ready for ski school and out for fun in the snow. The food was exceptional and the service was fantastic, Charlie and Fiona were especially welcoming and helpful. We cannot thank you all enough for making our stay special.
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  • Friendly staff

    Amanda Atkins 01 Feb 2026

    Stayed Jan 2026
    Stayed in Ipaka. Amelia was our chalet host, very friendly and nothing too much trouble. My husband had to go home early as unwell and Adam, the resort manager did everything he could to assist. Would definitely recommend.
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  • Fantastic support

    liz mansfield 01 Feb 2026

    Stayed Jan 2026
    The chalet is beautiful and in a fantastic location, genuinely ski in - ski out and very accessible for the village, whilst being peaceful and quiet. We had all the privacy and luxury of a chalet with the additional support and facilities of the hotel, a perfect combination. Unfortunately I broke my wrist on my first day of skiing. I needed quite a lot support and all of the staff at bear lodge could not have been more helpful - organising taxis, translating documents and phone calls to the hospital. I felt really supported and looked after! Our chalet hosts Liv and Katie were delightful , helpful and interested., and cooked beautiful meals. The concierge team were amazing, particularly Tilly, who was amazingly thorough and liaised with the hospital to make sure I got what I needed,George and Hannah were very attentive, checking I was ok and had everything I needed. Had I not been off games, it would have been a near perfect ski holiday.
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  • Best chalet experience ever

    J N 01 Feb 2026

    Stayed Jan 2026
    I.cannot begin to say how outstanding the whole experience was. From our arrival (late thanks to snow) when our bags were whisked away and my car parked without having to ask, to our departure a week later the VIP team were superb. Rosanna and Richard out chalet hosts were brilliant- the food they produced for each of the many meals was delicious and plentiful. Over and above that they were super friendly and provided a level of service that was in line with the name of the company (VIP) for which they work. My wife and I would recommend this to anyone considering a chalet holiday in the Alps. We will return.
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  • Family Ski Hoiiday 2026

    Jerry G 01 Feb 2026

    Stayed Jan 2026
    We have had a great time with good skiing everyday. Bear Lodge is well located to ski in and out and having boot warmers and ski lockers at the same level is a luxury. Pool and Wellness Centre were excellent- well maintained and clean. Chalet Natsu was very comfortable for 5 adults and a 9 month old and we were well looked after by our chalet host who made restaurant quality meals from a small kitchen - very impressive. Arc 1950 is a good place for bars and restaurants and the ski area has plenty to suite our level of ability. A great holiday experience in a well run lodge.
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  • The best ski experience in 40 yearsVIP Ski went above and beyond in every sense.

    Sonia Loake 01 Feb 2026

    Stayed Jan 2026
    Food and service was exceptional Nothing was too much trouble Gwen and Rose amazing hosts Adam also made the whole experience seamless We will be back! we loved Chalet Sakami
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