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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing ski holiday

    Darren Blench 07 Mar 2026

    Stayed Feb 2026
    Me and my wife had the most amazing time at bear lodge the staff was so friendly especially Aurielle who looked after us this week giving us recommendations of were to go for food and skiing, she was welcoming and went above and beyond. A special mention to Tilly in the concierge team who helped book lunch spots and would help with any questions we had. All together a wonderful holiday would definitely recommend. Would like to mention Sophie the nanny and Freddie “self acclaimed” head KP who helped us with directions around the village.
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  • chicozzy

    Bruna Nahoum damasceno 07 Mar 2026

    Stayed Mar 2026
    We had a wonderful stay at loft 1 at aspen house in Val d’Isère. The facilities are excellent — comfortable, very clean, cozy, and surprisingly spacious. Everything was thoughtfully prepared and made us feel immediately at home. What truly made the difference, however, was our hostess, Léo. Her kindness, warmth, food and genuine attentiveness were exceptional. She has a lovely personality and was always incredibly helpful, making our stay even more special. It was truly a fantastic experience, and we would happily stay here again.
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  • Amazing holiday!

    TL F 07 Mar 2026

    Stayed Mar 2026
    We had the most fantastic week. Blessed with the weather and the staff at Bear Lodge were delightful. Possibly a bit more training / managerial oversight for consistency in the restaurant could be helpful but the location of the hotel, on site facilities and enthusiasm of the staff cannot be faulted. Thank you - we will be back!!
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  • Mont Blanc

    Bernard Brown 07 Mar 2026

    Stayed Mar 2026
    Excellent week in this unique chalet As usual with VIP our hosts were superb - nothing was too much trouble and the excellent chefs served up delicious selection of food Looking forward to the next time!
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  • Loved it

    Michelle Hale 07 Mar 2026

    Stayed Mar 2026
    Bear Lodge was fantastic, the resort the staff all brilliant, very polite, helpful and attentive. I think the food was a little disappointing on Occassion, just a little hit & miss. I think the hotel would benefit from more managerial leadership just to keep service standards on point but with that said we had the most fantastic week and will certainly be booking again.
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  • Excellent from start to finish

    Trevor Long 07 Mar 2026

    Stayed Mar 2026
    We had a fantastic time with VIP. this is our third time booking with VIP and the holiday as always was exceptional. Great food, friendly service and the staff were a joy to be around. Will definitely come back again
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  • Great Family Holiday

    Suzy Fredjohn 07 Mar 2026

    Stayed Mar 2026
    Our first time to Les Arcs and we loved it.
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  • Sam, Lilly and Hannah were amazing

    Gareth Brown 07 Mar 2026

    Stayed Mar 2026
    We had a fantastic holiday, and were thoroughly looked after by the entire VIP team. From Finn on the bus, to Sam, Lilly and Hannah looking after us on the chalet side. We couldn't have asked for a better holiday, or to be look after any better than we were. If this is the quality of VIP holidays, and from other guests comments it seems to be, then I don't think I would ever go with another company.
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  • Great

    Stefan Moore 07 Mar 2026

    Stayed Mar 2026
    A wonderful experience all round. Only very minor comment: need bath robes in the chalet similar to the hotel for when we went to the spa. Pub quiz was not great. Otherwise our chalet host was amazing and it was a great stay
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  • Fantastic week’s service

    Angie Mc Carthy 07 Mar 2026

    Stayed Mar 2026
    Rosanna was a delightful host, very professional and friendly.
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