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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Gluten Free

    Kevin Higgins 10 Feb 2026

    Stayed Feb 2026
    I really enjoyed our ski holiday in La Plagne with VIP Ski but, as a coeliac, a particular highlight for me was the Gluten Free menu that was provided throughout the week. This was helped by having another Guest who was Gluten-intolerant that allowed all-GF food for our whole group of 5. The cakes and cookies were delicious and the range of foods for dinner was varied, filling, and very enjoyable. Many thanks to Jai and Tom, too, for their care in avoiding cross-contamination!
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  • Oso

    Jillian StenhouseSimpson 10 Feb 2026

    Stayed Feb 2026
    We have just returned from Bear Lodge where we stayed in Suite Oso. Our Chalet hosts James and Katie took great care of us and were helpful, polite and hardworking, they did everything they could to make our stay perfect. Including switching the menu on days we didn’t like things and catering to our fussiness without issues. The location is genuinely perfect and the ski room is well thought out and makes life so much easier being able to ski straight to the slope from the door. My only negative feedback would be that the staff will just come in your accommodation ad-hoc and unannounced, not the chalet hosts but the managers who whilst we were there came to do a chalet check, a kitchen audit and popped in twice to see how we were, not a bad thing but they just walked in and we would have preferred if they had knocked or rang the bell ! it just made us a bit on edge as we were expecting someone to bound through the door at any moment!! we also had a leak coming from the upstairs shower into one of the bedrooms and the maintenance just came in and out to try and work out where it was coming from. Lastly we had asked the concierge to arrange a couple of things which they said they would do and they did not, and no follow up or mention was made which was just a bit disappointing. all in all we had a fantastic experience and it’s clear how much work and effort from the chalet hosts goes into making everything perfect for guests.
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  • Fantastic experience

    Amy Smith 10 Feb 2026

    Stayed Feb 2026
    Aspen house location was fantastic, all vip staff from the very start of our trip to the end were amazing. Staff at the airport and to the chalet offered us refreshments support with cases, on hand as needed. The chalet host Elsa was superb catered for my coeliac and nut allergy brilliantly and always checked we were ok with the meals beforehand. The accommodation was clean, welcoming and the facilities were also not overcrowded and well maintained. Overall the experience was fabulous as a group of 4 we would recommend and will be looking to use vip ski again!
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  • Fantastic Week Away

    M Hanning 09 Feb 2026

    Stayed Feb 2026
    Our trip, start to finish, was exceptional. The level of service offered by all staff members was outstanding - we couldn’t have been looked after any better. Sam, Mima, Polly and Thomas were incredible chalet hosts who cooked amazing food throughout and were always willing to help with any questions we had. I couldn’t recommend them enough. We also booked our 11 month old into Bear Cubs for the whole week. The staff were beyond impressive with their care of him in what was his first ever ‘nursery’ experience. I would recommend them to anyone travelling with kids.
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  • review

    James Poeton 09 Feb 2026

    Stayed Feb 2026
    great staff who were anntetive and looked after us well, clean and well kept facilities. The only thing stopping it from getting a 5 star is the quality of the food which was poor
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  • Great Job

    J W 09 Feb 2026

    Stayed Jan 2026
    Just a quick email to say we have a fantastic time with you last week at the Graciosa in La Plagne. As always booking last year was seamless, informational and very slick. The transfers were on time and Fin even put up with my very bad jokes - he was very welcoming and friendly. Arrival was great and met by team and taken to room. Poppy and Beth were there just wrapping up their change over duties and cooking. They were both very personable, attentive and friendly. Ski passes and door keys all there . Luggage arrived promptly. Apartment was excellent and met high expectations. Poppy and Beth are keepers . Both worked hard and delivered excellent service levels. They invented a special coffee for me and did not have to ask for it at any stage - it was there. Thank you for my HP sauce Albi was very good and checked on us regularly (and she got us slippers from Bear Lodge) Highly recommended.
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  • Great stay and great service

    Andy King 09 Feb 2026

    Stayed Feb 2026
    Just returned from a last minute trip to La Plagne courtesy of VIP ski. The service was first class. An initial phone call from Charlie prior to the trip, meeting us at the airport and transfer to resort all went very smoothly. We were met in resort by Jai our chalet host for the week. He was extremely personable and couldn’t have been more helpful. On top of that he prepared some brilliant meals and kept the chalet in tip top condition.. The choice of wines was a great touch. The chalet is in an ideal ski in ski out location and we will certainly be looking at using VIP ski again in the future.
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  • Great Skiing, Chalet & Service

    Euan Weir 09 Feb 2026

    Stayed Feb 2026
    Paradiski is obviously a huge and varied ski area and Graciosa is truly ski in/ski out. Great set up in the boot room, incl Oxygene for eqpt hire who were not only hassle free right there on-site but very helpful & flexible. Our appt itself was lovely…modern, always clean and with a hot tub that was a treat at the end of the day. Our hosts, Alex & Kat (flexi), could not have been nicer. Charming, hard working and very good cooks! Nothing was too much trouble for them. All staff were friendly, welcoming and happy to help with anything incl Concierge team and London. Our family had a great time together. Thank you.
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  • Wonderful stay, yet again

    Aiko Neligan 08 Feb 2026

    Stayed Jan 2026
    Loved the chalet. The team was responsive as always. This was my 3rd holiday with the group and it didn't disappoint. Harri was awesome - what an incredible chef! And loved our fellow chalet guests :) Will definitely book with VIP again in the future. Thanks for a great trip.
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  • Wonderful family / friends trip!

    Erica Boys 08 Feb 2026

    Stayed Feb 2026
    This was a special holiday for us. It was in part a celebration for my husband’s 60th, but also the first time in a few years we have had our (adult) children along to ski with us. We are 2 family groups and our children learned to ski together when they were young. This trip was the first time they brought all their partners. So it could have changed the dynamic especially as 2 of them were complete beginners. However Chalet Misha and All the facilities of Bear Lodge and the ski/in ski out Location of Les Arcs 1950 was perfect in every way. Darcy, Zara and Eliza (our chalet hosts) were just wonderful! They were friendly, attentive and nothing was too much trouble for them. We had a number of silly chalet games and they got dragged in to pick winners, choose traitors and even wear a team football shirt one evening. The chalet was always clean and food was great . They were flexible with dietary requirements and left delicious cakes for afternoon tea every day. We are all going home with amazing memories and very full tummies - we all need a detox! Our son has worked a ski season in the past so they had a lot in common and we completely understand how much they learn and do at such a young age. They were all confident in their delivery of information and service. They also answered all questions and helped with recommendations, referring to Hannah only when required. Hannah was also very attentive, answered all queries and organised table bookings, ski equipment and lift passes etc . The return private transfer we booked through VIP Ski was excellent - very comfortable and on time. Everything went swimmingly and we will definitely be booking with VIP Ski again in the future. We hope Zara recovers quickly from her ski injury. Thankyou to all the team! I must also mention Cam Ballard in the office who dealt with our booking from the very first enquiry until the day of departure. Nothing was too much trouble for him. Thankyou Cam.
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