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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Exceptional 40th birthday

    EJ H 23 Mar 2026

    Stayed Mar 2026
    We had a phenomenal time at Bellevarde 7. The VIP product is an exceptional one and having travelled extensively with other ski companies in previous years I truly believe the VIP experience is worth paying that bit extra for. We had a first-class week and the little touches for my 40th birthday celebration (including the most delicious chocolate orange cake) were fab. Sam, Mils, Amelia, Poppy and Hugo did a great job looking after us and the driver service was a massive bonus after a birthday dancing at the Folie Douce! Generally speaking the food was great - we enjoyed the family style mexican and indian evenings in particular. As with any holiday there were a few really tiny things that could have made it even better - one room was missing a hairdryer, the outdoor pool was a bit cold (we had expected hot tub temperatures), occasionally on the family style meals we ran out of rice/poppadums etc and we drank tea more quickly than the hot water and milk refills could keep up with, but the fact that we’re at this minutiae means we really did have the most amazing week.
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  • Another great holiday with VIP

    CLARE THOMPSON 23 Mar 2026

    Stayed Mar 2026
    Lovely new chalet and we enjoyed the hot tub. Ellie was one of the best chalet hosts we have had with VIP over at least 10 holidays with you. A great cook and everything beautifully presented. A few constructive comments: Would help to have written instructions on how to use the TV Chromecast system - we never succeeded because we couldnt access the TVs wifi which didnt seem to work (and the VIP technical support couldnt get it to work either). A ski rack outside the entrance would save having to carry skis up and down stairs if you come back during the day And instructions for the coffee maker and ice machine - neither are simple and something always went wrong when Ellie was not around
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  • Such a great time!

    Janette Hannon 23 Mar 2026

    Stayed Mar 2026
    Thank you so much VIP. You didn't disappoint. as a returning guest, this week was up at the top. I've always had a great time with you and this was no exception. The team you have are so good; attentive, helpful, chatty and efficient. It was great to see Kristin again too.
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  • Fantastic experience VIP service

    Robert jackson 23 Mar 2026

    Stayed Mar 2026
    Graham Bell's VIP week was once again a fabulous experience. We felt privileged to have such memories of the best skiing week ever. Bear Lodge is a top-quality facility, with amazing food and fantastic wines. All the staff are very helpful and polite, incredibly trained. For me, having the opportunity to ski with Mr Graham Bell, who is a true gentleman and a five-time Olympic downhill racer, is what it's all about.
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  • Great service, great company and a perfectly located chalet

    Nigel Townley 23 Mar 2026

    Stayed Mar 2026
    This was our first stay with VIP ski in Les Arcs at Bear Lodge. We stayed at the Yogi suite on 5th floor which was superbly located overlooking the Piste and close to the ski locker room on the 3rd floor (Piste level). Our suite host Georgie looked after us really well with superb food and service throughout the week. We shared the suite with 3 other couples who we had not met before the trip but who were really great company.
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  • Les Arc - Chalet Luc

    Andrew Bonsey 23 Mar 2026

    Stayed Mar 2026
    Great chalet with a true ski-in ski-out experience. Our host Rosanna catered for us superbly, with breakfast, afternoon tea, and dinner that met our dietary requirements. The ski runs connected well and re explored all areas of Les Arc easily. The village of Les Arc 1950 had a great selection of bars and restaurants with the novelty of skiing through it each day. The hotel concierge was very helpful and accommodating. They were able to book tables at mountain restaurants for a group of 9 each day as requested.
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  • Superb experience

    George Gaggero 23 Mar 2026

    Stayed Mar 2026
    Chalet met our expectations. Extremely comfortable 6 en-suite bedrooms. Very well maintained throughout our stay by Lucy & Lucy who were most efficient, helpful and flexible. Heated boot room fabulous. Ski out down to slopes really convenient. Perfectly adequate village bus service going past the chalet. Thoroughly enjoyed the luxury of the jacuzzi out on terrace. Jake, Concierge Manager, very present and helpful. Breakfast, tea and dinner all excellent but I would ask for the menu prior to arrival so that any personal preferences can be sorted, although Vegetarian, vegan and pescatarian all very accommodated. Welcoming team at Geneva and transfer very efficient and friendly. A very special holiday.
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  • Family Skiing

    Nigel Aykroyd 23 Mar 2026

    Stayed Mar 2026
    Fabulous chalet. Excellent staff. Excellent location. Huge thanks to Polly and Sam who looked after us so well. They became a part of the family.
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  • All good

    Mark Hutchinson 22 Mar 2026

    Stayed Mar 2026
    All good as always, but a couple of things niggle. Breakfast was a bit of a shambles. Every day we had to search for two of more of the following … cups, sugar, tea spoons, butter, pepper grinder with pepper in it and hot food orders were forgotten on more than one morning. Breakfast is disappointing compared to other comparable hotels. Having (mainly) football playing on screens in the bar is annoying and distracting. I get it if there is a major sports event, but otherwise turn it off. The quiz was delayed for about 40 minutes due to a football match which very few people were interested in. This sounds like a long moan, but we had a great week and it was our 4th time at Bear Lodge. The point is that this is a not inexpensive holiday and so it’s not unreasonable that the little details are got right.
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  • Amazing stay at BV5

    Will C 22 Mar 2026

    Stayed Mar 2026
    We have just finished a wonderful week in No.5 Bellevarde in Val D’Isere. The chalet was great and our hosts - Robbie and Kate - were genuinely incredible. They truly went above and beyond to ensure we had a fantastic trip, providing delicious food and good vibes at all times. Couldn’t have asked for more from a ski holiday and genuinely sad to have to leave! Big thank you from us for making the week so memorable.
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