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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great holiday

    Ross M 28 Mar 2026

    Stayed Mar 2026
    Holiday and VIP chalet hospitality was great. Couldn’t wish for more. Thank you for your service. Becca and Erin were fantastic and we’re happy to go above and beyond!
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  • Fun holiday

    P B 28 Mar 2026

    Stayed Mar 2026
    More slick than other chalet companies but not sure it was worth the (significant) extra cost. However, we had a really fun time.
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  • Great family brwak

    James Magee 28 Mar 2026

    Stayed Mar 2026
    Accommodation, staff and service were all top notch. Great first ski holiday with young kids!
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  • Outstanding start to finish!

    Lauren Denning 28 Mar 2026

    Stayed Mar 2026
    I cannot rave about our stay in La plagne penthouse and the VIP team enough. From the easy booking process with Maxine to the incredible chalet hosts (Calypso and Katie). Every part of this holiday was incredible…afternoon tea after a long day of skiing, gorgeous food prepped by Ash, we felt truly looked after. I’ll be dreaming about this trip for years!
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  • Amazing stay!

    Haran Devakumar 28 Mar 2026

    Stayed Mar 2026
    We had an incredible week at Sagarmatha. The hosts were friendly, attentive, and always willing to help with anything we needed. Everything was smooth from check-in to departure. Inside, the penthouse is both luxurious and comfortable. The living area is perfect for relaxing as a group, and the bedrooms are cosy with very comfortable beds.
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  • Another fantastic holiday with VIP

    A W 26 Mar 2026

    Stayed Mar 2026
    My family has recently returned from La Plagne after a fantastic holiday. Our chalet was perfect for us with plenty of room. I thought the extra facilities available such as the bean to cup coffee machine and the ice making machine real assets. Each bedroom was finished to a very high standard with comfortable beds and immaculate decoration, plenty of storage too! The en-suites were contemporary and of a high standard. The hot tub proved to be very popular with lovely views as well. Our chalet hosts looked after us very well and nothing was too much trouble. All the meals catered for us, both adults and children were delicious and were tailored to our likes and dislikes. Bear Cubs was great too, the three children and baby went off eagerly each morning and had a lovely time. They had a lot of fun during the outdoor activities which included sledging and ice skating as well as playing in the Bear Cubs rooms. The nannies were so kind with the children and we were very pleased with the level of care they gave. An excellent 5* holiday from start to finish.
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  • Perfect short trip.

    Barns Morison 25 Mar 2026

    Stayed Mar 2026
    A short four day trip to Bear Lodge in Les Arcs 1950 really was perfect. Three days of blue skies and sunshine could not have been better. All the staff were amazing from start to finish, and we return home with a big smile on our faces, looking forward to the next ski season already.
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  • Complete VIP Service

    Nicky Scott 24 Mar 2026

    Stayed Mar 2026
    Massive thanks to VIP for providing me and my family friends with one of the best skiing holidays we have had. The Chalet was spotless and just lovely with stunning views of the church spire and mountains. I have to say a massive thanks to Arthur our Chalet host who blew us away with his cooking. The flavours were fantastic and beautifully presented. Nothing was too much trouble. All the staff were fantastic and I would have no hesitation in recommending this fantastic company to all my friends. Thanks Again.
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  • Sun and fun!

    Sophie Otto 24 Mar 2026

    Stayed Mar 2026
    Jess was the star of our holiday. She went above and beyond for our children, always being flexible and changing plans to accommodate us and the children. They had an absolute blast and we were able to thoroughly enjoy our day on the mountain because of her. Big thank you from the Wood’s and Otto’s.
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  • Perfect Family Holiday

    Charlie A 23 Mar 2026

    Stayed Mar 2026
    We had a fantastic holiday from start to finish. Everything was communicated clearly from time of booking to leaving. The most important factor for us was childcare for a 4 year old and Bear Lodge and the team far exceeded our expectations. We were able to ski all day (should we want to) knowing our daughter was being looked after. Isobel was brilliant and ensured our daughter was ready for ski school and then took her into lunch straight away. Kids tea at 5pm is ideal and then the pyjama club was brilliant as it allowed us to have adults only dinners each evening. The food was a decent standard and exactly what you want after a long day. Thank you so much for a fantastic week. Having had 25+ skiing holidays, I would confidently say this was the best week and the first time that I am keen to return to the same hotel and resort next year. Minor niggles/suggestions. No deal breakers but thought you might want to know. - We were kept awake most nights by slamming doors - I think it was the stairwell doors as there is no soft close or padding. I think this would make a massive difference to the noise levels. - Additional hanging in the bunk rooms is required - just some hooks next to the door opposite the bunk bed. - I wasn't sure there was a need for a special dinner on the Friday night. It seemed like unnecessary effort and cost for VIP so I would forget this if I was you.
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