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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Family skiing holiday

    Mandy Roberts 23 Feb 2025

    Stayed Feb 2025
    Another great week with VIP. Chalet was very comfortable, and the staff went to great lengths to ensure we had everything we needed.
    Read more…
  • Fantastic holiday

    Steve Tinkler 23 Feb 2025

    Stayed Feb 2025
    An excellent holiday, the chalet was incredible, perfect locations with views of the mountains. Ollie, our host was great, food incredible and always welcoming, explaining whatever we needed. We’ll be looking to come back!
    Read more…
  • Fantastic family holiday

    Anna V 22 Feb 2025

    Stayed Feb 2025
    From start to finish we’ve had a wonderful experience with VIP. From Jess sorting out everything to book up in the first place (including ski school bookings and being on hand for all our questions), the ease of the system to arrange ski hire and lift passes in advance, to Cleodie checking in with us ahead of our stay, the concierge team going out their way and solving a ski school issue before we had even arrived…the list goes on! The chalet was ideal for our family, and Robbie and Kian were both fantastic hosts who really looked after us all! Robbie was so great with our kids and they all instantly warmed to, and gravitated to him. He indulged their constant chat, endless questions, and accommodated their food requests!! He really engaged with them and let them join in - even when they were getting in the way. It really made the holiday, having such a lovely host looking after us. Kian slotted in seamlessly when needed, and was also fab with the kids. Both prepared excellent food, too!! The team in the resort have all been so welcoming and kind - a real credit to the company - lovely personal touches, and nothing seemed too much to ask. Emma, Megan and Ollie were on hand to help with bookings and any questions we had, weather updates and messages to check in, and Joe kindly rescued us too with car seats and a detour for skis!! Location was ideal, and the accommodation suited us perfectly. All in all it has been a brilliant first holiday with the company, and we are hopeful to be back with VIP again very soon. Thank you to everyone who made our holiday very special! If you are considering VIP for a family holiday we would highly recommend it!!
    Read more…
  • Best ever ski trip

    Annabel Brooke 22 Feb 2025

    Stayed Feb 2025
    Want to thank the amazing staff Lottie ( the most smiley person we’ve ever met) , paddy, Clarissa, Jojo and the others all charming,, incredible hosts, always on amazing form, the food was delicious. The VIP car. They all made our stay. We are sooo coming back next year. Thank you VIP Chalets x
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  • Our best ski trip

    Amelia joseph 22 Feb 2025

    Stayed Feb 2025
    Such a fantastic week! Service and food impeccable- but the atmosphere with the chalet team has really made it! Quiz night followed by Disney music quiz was a real highlight - Paddy, Lottie, Clarissa, Jojo and the rest of the team were brilliant - booking next year as soon as we get back!
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  • What a spot, and what a team..!

    Paul Newell 22 Feb 2025

    Stayed Feb 2025
    A fabulous location genuinely 5 yards from the piste. Lovely food and great service from every member of the team. Thank you for a superb holiday.
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  • George and Lara were very good

    Oliver Bing 22 Feb 2025

    Stayed Feb 2025
    Food, service and accommodation was all amazing
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  • best service from lara and george!

    ruya cooper 22 Feb 2025

    Stayed Feb 2025
    food was amazing
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  • Great Week in the Snow and Sun

    N GF 22 Feb 2025

    Stayed Feb 2025
    Bear lodge and the team were perfect hosts. Harry and Georgie looked after us so well particularly dealing with our daughter’s allergies. Also a lot of fun. Ski in and out is a massive plus for parents with primary school children
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  • Fabulous Family Fun Skiing and Apres-Ski

    Paul Birks 22 Feb 2025

    Stayed Feb 2025
    It’s been 10 years since we skied Les Arcs. Since then we have mainly skied int the 3-valleys and Val d’Isere. We had a big group of 17 people celebrating a 40th birthday and we all agreed Bear Lodge has been perfect in every way! The food, the chalet hosts, the accommodation, the facilities, the weather, skiing - and the pub quiz (we’re too modest to mention who won)! Many thanks - it’s been epic - and we hope to come back again and ski Les Arcs again in the future.
    Read more…

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