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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing from start to finish!

    Helena Linsky 15 Feb 2025

    Stayed Feb 2025
    We’ve just returned from an unforgettable week at Bear Lodge. From the moment we arrived, everything was seamless—beautiful accommodation, fantastic facilities, and an exceptional team that made our stay truly special. The Lodge & Facilities Bear Lodge itself is stunning—modern yet cozy, with a real alpine charm. The ski-in, ski-out location made getting on and off the slopes effortless, and the lodge’s facilities were second to none. After long days of skiing, we loved unwinding in the swimming pool, sauna, and steam room, which were immaculate and never too crowded. Our Chalet Host – Harry We cannot praise Harry enough—he was the heart and soul of our stay. From the very first day, he was punctual, polite, professional, and always cheerful and upbeat, making us feel completely at home. His cooking was exceptional, with every meal being a treat, and he even adapted to the kids’ preferences effortlessly. He was brilliant with the children, engaging with them in such a natural and friendly way, making meal times fun and stress-free. He went above and beyond, ensuring we had everything we needed and making our trip even more enjoyable. A true credit to the team! The Amazing Nanny – Katie With six kids in our party, Katie completely exceeded our expectations. She was incredible—kind, patient, and full of energy. She helped get the kids ready for skiing, kept them entertained with fun activities, and made sure they were happy and well cared for throughout the day. She even sent us regular photos, which was such a thoughtful touch and really reassuring for us parents. The kids absolutely adored her, and we’re so grateful for how much effort she put into making their holiday special. Final Thoughts A ski holiday with children can often feel like more work than relaxation, but the Bear Lodge team made it effortless. Between the fantastic facilities, the impeccable service, and the exceptional care from Harry and Katie, this trip was perfect from start to finish. We’re already thinking about coming back next year—thank you for an amazing experience!
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  • VIP Ski

    David Wood 15 Feb 2025

    Stayed Feb 2025
    Absolutely great. I can’t find any fault!
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  • Great location and room

    Cliff Heys-Limonard 14 Feb 2025

    Stayed Feb 2025
    The Bear lodge location is fantastic, really couldn’t be better. The rooms are good too with views of the piste. Unfortunately there are little things which cumulative are quite annoying. The restaurant service is frustrating, at times taking 20 minutes to serve two eggs and bacon and somehow serving it cold. The dinner meals look nice, but at times included Monkfish that was like rubber and served cold and quite often it was clear the food had been prepped hours before and stored in the fridge, being served like warm, or warm with cold bits amongst it, not hot and freshly cooked. It alls looks very nice but just didn’t taste anything as good as we hoped. Room service was also varied, sometimes being well done and half the time not so. Overall, the stay with VIP is good due to its location and facilities but falls short of the service they claim to offer of true high quality.
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  • Wow!

    Alison R 13 Feb 2025

    Stayed Jan 2025
    Our 4th holiday with VIP and it didn’t disappoint! Bear Lodge blew us away. Having the catered chalet with the added benefit of the hotel amenities (pool, sauna) really hit the spot. Only surpassed by the location…on the piste and only metres away from 3 lifts! Of course the icing on the cake were the VIP staff…all delightful people to spend the week with! Special thanks to Abby, Cam and Amelia!
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  • Outstanding Ski Holiday

    Lauren Jones 13 Feb 2025

    Stayed Feb 2025
    We had the most wonderful stay at Bear Lodge in Suite Oso in Les Arc 1950. The whole experience from booking right, to the end has been perfect. Louise in the office helped us book and prepare all the details for the trip, her customer service was excellent and she made sure every aspect was covered prior to departure. Arriving at Bear lodge we were warmly greeted by our Chalet hosts Cam and Liv. They took exceptional care of us all week. Extra special mention to Cam as even though we were a big family, varying in age, with very different individual needs, Cam adapted and accommodated all of them and made sure every single member of our family was well looked after. The food was outstanding and the service faultless. We have been very spoilt and will definitely be using VIP SKI again in the future.
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  • Fantastic week, could not be improved!

    Alexandra Mulford 13 Feb 2025

    Stayed Feb 2025
    I want to say a huge thank you to all the VIP staff we encountered starting with Cam and Millie in the office. Whilst my husband and I have stayed at Bear Lodge before and loved it this was our first trip as a family. This is because we have some very challenging dietary needs and so usually go self catered when we are all together. However, Cam reassured me that the staff at Bear Lodge could cope when I discussed the possibility of booking for all of us to celebrate a family friend's birthday. Nearer to our departure date Millie took on the responsibility of sharing the comprehensive list of allergens with Laura (Catering Manager) who called me and put my mind at rest in advance that Harry (Head Chef) and his team at Bear Lodge would be able to not only feed us but give everyone a choice of food each day. On arrival the fabulous Marshall (Restaurant Manager) met us and talked through our needs and ensured that his staff were all aware of those in our party with particular dietary requirements. He continued to check in with us throughout the week and dealt with any issues immediately. Eleanor, our waitress, was wonderful. She patiently put up with us checking, double checking and triple checking the food brought to the table and she smiled throughout! Ellie, Tilly and Scarlet filled in on Eleanor's days off and were equally lovely. Harry and team did an amazing job of catering for our group, which is no mean feat when you are dealing with so many allergies but the food was consistently delicious and much appreciated by all whether with allergies or not! I would also like to thank Harry and team for producing a spectacular birthday cake with absolutely no warning. Some of our group were consistently the last to bed so Matt and Nathanial on the bar deserve a mention as they were bright and cheerful at all times. They also ferociously guarded the dietary specific afternoon tea kept behind the bar to prevent any risk of cross contamination, for which we are very grateful. Others who deserve a special mention are Concierge Kitty who was incredibly helpful and Alex who always seemed to be there when we needed something. Thank you to all the team for ensuring we had a fabulous week. Alex, Mike, Ines, Rob, Felicity, Will & Seb (The Mulford part of the Mulford/Davis party)
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  • Perfect Again!

    Craig Roche 10 Feb 2025

    Stayed Feb 2025
    This was our eighth season with VIP and they still exceed expectations. It helped that snow and weather conditions were perfect to enhance our skiing experience. We stayed here last year and the hotel still maintained it's modern, well maintained ambience with clean contemporary rooms. The bar provided respite from a hard days skiing each afternoon and evening. Meals were exceptional throughout the week. There wasn't a bad meal all week. In fairness, there wasn't even an average meal all week. The standards were superb and compliments should be passed on to the kitchen team. Unfortunately, we never got to meet them to thank them in person. Where VIP consistently excel is their ability, each season, to consistently recruit great employees who enhance your holiday experience. This year was our best for this category. The restaurant staff (Eleanor, Scarlett, Amelia and Ellie) all took the time to engage with us every day and quite happily passed on their experiences and tips to improve our stay. Nor was any request too much when it came to our meals. The bar staff and housekeeping staff were all very polite, courteous and proficient and, again, would engage with you in more than just an acknowledgement. Already looking at next years trip!
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  • Amazed at Aspen House!

    Theresa Cordero 10 Feb 2025

    Stayed Feb 2025
    Can’t say enough thanks to VIP Ski for their help in coordinating & ensuring we had a seamless travel experience as well as holiday! The team was super communicative prior to the trip helping our house coordinate snowboarding lessons and transportation from Geneva Airport. They were also very accommodating to the transportation traffic delays we experienced en route. Special thank you to our chalet Aspen House Number 2 staff Charlotte & Eliza for handling the morning, afternoon tea, & dinner meals! Their cooking was phenomenal, better than my own! Both Charlotte & Eliza were extremely welcoming and such great company! Another great highlight was the amenity offerings at the chalet in addition to having meals prepared I enjoyed the sauna & hot pool. Perfect after long days of snowboarding! The chalet’s close proximity to the ski lifts & essentially key areas is also a very great perk! I will be recommending VIP Ski to all my friends should they ever visit this resort! I hope to return again, our Aspen house guests had the best time ever!!
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  • Thanks for a great week

    Teresa Spence 10 Feb 2025

    Stayed Feb 2025
    Just back from a fabulous week in Morzine. Great weather and fab snow. Matt and Milly were the perfect hosts, everything was perfect and food delicious. Thank you xxx
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  • Chalet Ossetra, Avoriaz, 2-9 Feb 25

    N G 10 Feb 2025

    Stayed Feb 2025
    Usual VIP high quality holiday. The accommodation was excellent as were the staff. Chalet hosts Poppy and Jo were capable, conscientious, helpful and good fun. Food delicious and plentiful. All of this underpinned by 5 days of clear blue skies on good snow (although VIP may not be able to claim credit for that).
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