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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic Lodge & all round experience

    Martin Lawrence 15 Mar 2025

    Stayed Mar 2025
    We travelled as a couple and had a really fantastic experience from the airport transfer and throughout the week. Bear lodge has everything you could possibly need and is super convenient on the edge of the slopes. We hardly ever visited the village as the Bar was great and very reasonably priced. Dining was always excellent, and the staff were very attentive and enthusiastic throughout. The complimentary wine on an evening was also well chosen and it was liberally supplied. One minor irritation was that on many nights, there were no towels left in the spa area so it probably just needs a little more attention at that time. Overall a fantastic first trip with VIP
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  • A truly wonderful experience

    M C 15 Mar 2025

    Stayed Mar 2025
    An excellent stay with fabulous customer service from ALL the staff! It would be even better if there was a 2 hour ski guide service available every morning. A great way to see the area and mix with other quests! One other small improvement would be to have more activities in the bar…….the quiz night was fab!
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  • Another excellent holiday at Bear Lodge

    Susan Dannatt 15 Mar 2025

    Stayed Mar 2025
    This is our 4th year staying in Suite Grizzly at Bear Lodge and again we have had a great time. The location is perfect to ski in & ski out.& the option of skiing to 3 chairs is ideal & makes accessing the vast ski area so easy. Our chalet host Emily was welcoming , friendly & made our stay extra special. The food was yummy and Emily went over and above to accommodate 2 fussy eating children. We also had Hebe look after us one day and again she was friendly and went out of her way to help us. It is great that boots& skis can be picked up at the start of the holiday from Bear Lodge & dropped on the last day. It makes it so much easier than having to walk into the village. Ski school pick up and drop off is also outside of Bear Lodge which makes it so much easier and the classes are smaller than usual ESF school so well worth booking with VIP. My 2 grand children loved their respective classes & had their instructors. The whole family made the most of the pool & spa facilities & my daughter & I had a couple of massages (again on site ). Since our visit last year pegs have been added by the door in Grizzly which means coats can now be hung there which we really liked but the table upstairs has been removed and a bean bag type cushion there instead. This is not so good for playing games on ( monopoly) which we like to play with the children before dinner. The addition of a hot drinks machine in the boot room proved a big hit especially as it meant we could meet the children after ski school with a hot chocolate. I would liked to have had tea bags there as I don’t drink coffee or hot choc. We opt to have private transfers and again this was excellent. The staff on arrival are friendly and take all the luggage to our accommodation so no lugging bags. We enjoyed our stay so much we have booked again to come for New Year.
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  • Another excellent week in the snow at Bear Lodge

    J G 15 Mar 2025

    Stayed Mar 2025
    Amazing hotel, very clean, brilliant, friendly and helpful staff and everything is very well organised. Food was fantastic and the hotel is in a great location. The childcare set up with the ESF attached is brilliant, but a little disappointed with the afternoon childcare activities on offer this year compared with previous years. All in all though we had a wonderful holiday.
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  • Great holiday

    Dan Bernard 15 Mar 2025

    Stayed Mar 2025
    Bear Lodge is superbly positioned in Les Arcs, right on the piste and in the nicest village, 1950. Excellent manager and crew, always friendly and nothing too much. The facilities - bar, pool, sauna, cinema - are superb 1950 is also, IMHO, in the best position for skiing, with the best runs in the bowl above 1950/2000 rather than the face above 1600/1800/Vallandry. What more could you ask? Prob. Back next year
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  • Fabulous again

    Lee Curtis 15 Mar 2025

    Stayed Mar 2025
    Smashed it VIP, thank you. Came last year, and so came back. Loved it. The food, the staff, the Nannie’s. The best lodge ever, ever. A defo 9/10 (can’t give 10/10 as the tea / cake 4pm option, needs more work. By way of set up and execution, it’s a mess, needs a little more ownership, only thing that lets the vip experience down). We will be back tho as everything else is smashing … good work, and well deserved best new hotel award
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  • Just a few issues to a near perfect holiday

    Rose Evans 14 Mar 2025

    Stayed Mar 2025
    This is our 2nd year as a family to Chalet Manoir-we had a great time but could be made better by providing separate towels to use for hot tub and also a towel change once a week is really not enough- I don’t expect daily change like in hotels but at least every other day- that’s why we pay for a premium chalet and service- Outside the chalet in garden area was disappointing to see cigarette ends around- not nice for us or children. But have to say the chalet hosts were fantastic!! Thank you
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  • Amazing hotel and skiing experience

    Fiona King 12 Mar 2025

    Stayed Mar 2025
    The hotel is perfect ski in and out and ski hire is on site too. Bear Cubs caterers for the children and the team of Nannie’s are amazing with the children. My little boy aged 6 was looked after by Lucie who was simply great with him. He did skiing lessons every morning for 2.5 hours then the nanny met him afterwards and gave him lunch and then played with him until we returned from the slopes. Then they have pyjama club in the evening which they all love. I can’t recommend this hotel and team enough…5 stars all round.
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  • Chalet Kipnuk

    Sharon Morgan 11 Mar 2025

    Stayed Mar 2025
    Ellie, the Chalet host, was very welcoming and flexible with our needs. catering for a baby and two dairy intolerant adults. The food was delicious. The chalet was in a very convenient position with fabulous views of mountains and village.
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  • “Home away from home” feeling

    Joao Alves 11 Mar 2025

    Stayed Mar 2025
    We spent a wonderful week as a family. The chalet is well laid out very comfortable for a large family, although the kitchen looks very tired and needs a refurb and the bed in the master bedroom (upstairs) is in desperate need of replacement - it badly funnels into the middle. But the star of our stay (along with the super weather and the skiing) was our hostess, Emma, who was extremely friendly, attentive and professional. Her meals were very good and the breakfasts and teas were always on time and delicious. Emma is a hard worker - she manages to multitask the house work and the cooking routine like a pro. With her attitude to work and people skills, I am sure she will be successful in whatever career she chooses in the long term.
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