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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Delightful

    C D 10 Mar 2025

    Stayed Mar 2025
    Dilly was delightful - friendly, entertaining, great at cooking and really efficient at getting all her jobs done. Dilly also seemed to be the go to person for other staff in need of support or spare ingredients etc. A real star! The chalet was spacious, comfy and in an ideal location for skiing and the pretty town. The hotel pool and sauna etc were really clean and wonderfully relaxing. The weather was stunning all week and the pistes were kept in excellent condition - we soon got used to ignoring the sound of the snowploughs at night. We highly recommend staying here.
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  • Fabulous family ski yrip

    Val M 10 Mar 2025

    Stayed Mar 2025
    Yet another excellent VIP experience from booking to leaving. The accommodation is fabulous. Special mention to Liv and Cam who looked after us for the week. Nothing was too much trouble for them and the food they cooked was delicious. Definitely above and beyond service. The facilities are great in the hotel after a hard day's ski. One of our guests had a problem with ski school and even though it hadn't been booked with them they made sure it was all sorted out. So a big thanks for that too. Kids enjoyed bears cubs. Second time we've stayed here and everyone is already talking about going back. Definitely can recommend VIP to anyone.
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  • A lovely homely chalet

    D A 10 Mar 2025

    Stayed Mar 2025
    Our hostess, Emma, was amazing! She worked tirelessly to ensure that we had a perfect stay and her cooking was excellent. And let’s not forget the perfect location of the chalet. It really suited our needs. However, the main bedroom could do with a new mattress and/or base as my husband and I basically rolled into the middle every night.
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  • Good week in Bear Lodge

    Penny Phillips 10 Mar 2025

    Stayed Mar 2025
    Another good week in Bear Lodge. All the staff were very helpful and polite. Surprised to see so many children in the hotel during term time, which explains why the slopes were so busy. Please consider sitting the families with small children together in the dining room, so that there are quieter areas for others to be able to have uninterrupted conversations during meals. Would have appreciated being told that we were to change buses at Bourg at 6am on transfer day than to just be told to get off. Very good breakfasts, and lovely family birthday cake was a nice surprise.
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  • Incredible hosts made our holiday extra special!

    Ellie Buggy 10 Mar 2025

    Stayed Mar 2025
    Tati and Eliza were both incredible chefs, hosts and company. We really enjoyed coming home to afternoon tea, which was always exceptional, with all dietaries catered for too. Our trip was made extra special by VIP staff when there was a surprise proposal involved and we couldn't be more grateful. Aspen facilities are great, small pool/hot tub than expected but still hit the spot after a day on the slopes. Central location was ideal and everyone from those on the front desk to the maintenance team were incredibly friendly and helpful.
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  • 6 Bluebird days in the Alps

    Tony F 10 Mar 2025

    Stayed Mar 2025
    What a great week, the sun never stopped shining, 6 bluebird days! Made even better knowing a warm welcome of cakes, coffee and hot tub were waiting back at No 1. We were looked after extremely well, with great food and wine, Grace, Issy and Annie couldn't have been more helpful. Add to that the great company of the other guests and its 5 stars all the way.
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  • Excellent week!!

    Zara McLoughlin 09 Mar 2025

    Stayed Mar 2025
    Another fantastic week in Aspen house with amazing food served up each day by our great host Robbie. The accommodation is perfect for a multi-generation family trip and is cosy & well laid out. The food was top quality and the evening meals in particular were always exceptional. Having the hot tub and sauna is a major benefit after a day on the slopes!!
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  • Exceptional Nannies

    Pippa Utku 09 Mar 2025

    Stayed Mar 2025
    We wanted to say a big thank you to Anna and Katie for being such wonderful nannies to our little tribe. They were kind, thoughtful and very caring. They went above and beyond to give them a wonderful experience, including making dairy free pancakes for pancake day and giving loving cuddles when sick on. Couldn’t recommend them more.
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  • Amazing holiday, first time with VIP

    Ashley Jones 09 Mar 2025

    Stayed Mar 2025
    Really enjoyed our first VIP holiday and my group I travelled with all agree, the staff make the holiday they are all so friendly and helpful. The chalet was kept clean and tidy including communal areas as well as bedrooms. We enjoyed some tasty meals George/Adam very talented in the Kitchen. Service from the hosts really was something special with a great big thank you to Nia, Izzy, Silvie, Lochie, Morgan and George when he wasn’t in the Kitchen cooking up some treats for us. A couple of bits we felt should be highlighted my partner and I stayed in Room 1 (a lovely room with a massive bathroom and hot tub) the only downside is the room is very noisy and when the staff start work at 6:50am above you it’s a wake up call and the bed is way to hard and uncomfortable, the wake up drinks and attention to detail with the room service outweighs those two problems though. We will be booking our next Ski holiday with you and would just like to say thank you for a lovely holiday.
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  • Fantastic!

    Stewart Sharpe 09 Mar 2025

    Stayed Mar 2025
    Great service, terrific chalet hosts who made our week long stay very enjoyable. The food was delicious and breakfasts fantastic with lots of options. Great experience!
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