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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • NYE ski week @Bear Lodge

    Meg Riddington 03 Jan 2026

    Stayed Dec 2025
    Bear Lodge was a perfect high end option for my family of 4, but what stood out above all else was the quality staff team who took care of us. Clearly selected for their personal qualities and ability to engage with guests of all ages, their passion for delivering good service made this a first rate experience. Thanks to everyone who made this stay what it was.
    Read more…
  • New Years 2026!

    Will G. 03 Jan 2026

    Stayed Dec 2025
    From start to finish our ski trip in Val d’Isere has been fantastic. We’ve never had a company organise a ski trip for us before and now we’ll never do it solo again. Your staff who helped organise and plan our ski trip were so willing to roll with any changes we had - never acting like any request was too much. Everything was perfectly organised. A particular shout out goes to the team (Toby, Jack and Jo) who greeted us in Val d’Isere with such warmth and enthusiasm in our Farmhouse Chalet and then worked their butts off cooking and looking after us for a week. They were top notch. We couldn’t have asked for a better vacation and will happily book with you again. Thank you!
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  • Super trip thank you !!

    V H 03 Jan 2026

    Stayed Dec 2025
    Really excellent again - thank you VIP! The apartment within bear lodge was lovely and very convenient for slope access. Our chalet host was outstanding.
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  • Great week

    Suzanne Lagan 03 Jan 2026

    Stayed Dec 2025
    A brilliant week - our host Harriet was great - lovely food from breakfast to dinner and a great setup - would highly recommend
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  • Truly Excellent

    Chris Rayner 03 Jan 2026

    Stayed Dec 2025
    From the moment we arrived, felt at home, outstanding service and attention to detail. Our host POLLY was outstanding with such a personal touch, amazing conversation, food and service. Special mentions also to Charlie Kirk,Finn and Tomos for their service also A truly fantastic week in the alps
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  • Great location, amenities, skiing & staff throughout

    Helen Breen 03 Jan 2026

    Stayed Dec 2025
    Our host Jack Buick was always pleasant, fantastic food & catered to our every request & need. Made the entire experience relaxing & created a chilled out vibe.
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  • Perfect

    Kiera Dudley 03 Jan 2026

    Stayed Dec 2025
    Our trip has been perfect. The resort was great but our time off the slopes was amazing. The attention to detail by the staff was amazing and everyone is so lovely and helpful. Our host Polly has been perfect and we couldn’t ask for any better. Her cooking has been amazing and as a vegetarian her accommodation to my dietary requirements has been great. She has made the chalet homely and really looked after us all week. All the staff at VIP are amazing, especially mentioning Charlie, Tomos and Finn who have also been excellent and super friendly.
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  • Mix bag, I hope you actually read this

    Ian Levine 03 Jan 2026

    Stayed Dec 2025
    Overall, a good experience, and one I would recommend to friends particularly ones with Young children. We found The staff to be very friendly, charming and willing to please. Hard to find an exceptional staff member apart from two which stood out and that would be Ollie first, and then second for their attitude and willingness to please. I can’t say enough about these individuals but that’s not to distract from the others. The vacation is sold on five star quality, which on the whole it is however, I get the sensation that the staff are young and inexperienced which is their charm, but also having been to many many five star plus vacation resorts across the world. This would not warrant the five stars. You are pricing, the five star experience and providing staff in key roles at that level with the rest made of gap year students. It works here in this environment, but not would not work anywhere else. As said overall would recommend to others and possibly return. Good job over all needs some polishing to achieve the next level.
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  • Fantastic thanks to Polly

    Suzanne Dudley 03 Jan 2026

    Stayed Dec 2025
    Absolutely amazing service from all. The resort was so good (novice skier) but I can honestly say that the our chalet was immaculate. So comfortable. Our host Polly was brilliant. She felt like family and we all took to her. So thank you Thomas, Charlie and especially Polly - we will miss you xxxx We will be coming back.
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  • I felt like royalty

    Chloe Dudley 03 Jan 2026

    Stayed Dec 2025
    Everyday we had such incredible meals and many many courses, the room was always kept tidy and the all the staff went above and beyond to especially polly who was our chalet host. Polly was absolutely amazing in every way possible by always having a smile on her face , cooking absolutely delicious meals and cakes and making us feel at home and comfortable. Another way she was outstanding was by adjusting to my daughter’s picky appetite by cooking her chips and simpler meals making sure she had the same amount of courses that were able to be eaten. If there is anyone to award being the best it would be her
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