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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Family ski holiday

    susan Dannatt 03 Jan 2026

    Stayed Dec 2025
    Another great stay in Grizzley at Bear Lodge. This is our 5th stay here as a family of 6( 4 adults & 2 children.) The location would be hard to beat with ski in ski out and close to 4 lifts that can whisk you up the mountain. The food as usual was excellent( almost too much at times) our chalet host Becca was friendly but did not appear as organised as previous hosts we have had. This maybe because it is still early in the season and she has not found her stride yet. For instance we have always had a note left with our afternoon tea & bread & jam as well as the cake. For the first 3 days we had no bread left out and I thought maybe this was no longer part of the afternoon tea. It was not until the cover host Darcy came that she told us we should have been having bread. After this we have had bread each day. Often at breakfast only orange juice has been left out and we have to ask for the apple juice, jam & milk. My son in law cut his finger when he slipped on the ice. Think you should have steristrips in your first aid kits. He slipped on the black mats which should have been pinned down to stop them slipping. As usual the swimming pool has been a big hit with our grandsonsWe celebrated New Year’s Eve with a delicious meal in the chalet then watched the fabulous fireworks from the terrace with some of the Bear Lodge staff with complimentary champagne & it was a lot of fun. Skiing in the mountains with family & staying in such a great location was the best way to celebrate the New Year. . All in all another fabulous stay. Thank you VIP.
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  • One word - excellent!

    Marcus Shah 03 Jan 2026

    Stayed Dec 2025
    Exceptional experience from start to finish - 5 star treatment! George, Freya and Ella looked after us and made the stay seamless. They went above and beyond to look after us. They were wonderful with the kids who loved having them in the chalet!
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  • New Year 2026

    Gary bell 03 Jan 2026

    Stayed Dec 2025
    We’ve been privileged to have been on several VIP holidays. This recent trip, seeing in 2026, has been exceptional. By far the best trip we have ever had. The accommodation was brilliant, however, the holiday was made special by our chalet hosts, Freya, George and Ella who were phenomenal. They set the standard from which others should be judged. A true credit to VIP. Thank you.
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  • Phenomenal

    Joshua Shah 03 Jan 2026

    Stayed Dec 2025
    Phenomenal, amazing service from George, Freya and Ella. Made a great holiday an incredible holiday. Skiing was amazing, food was amazing. A MUST.
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  • The speedy skiers (the Hollowood)

    Z H 03 Jan 2026

    Stayed Dec 2025
    Ski in ski out and ski school drop off was very convenient. Lots of water machines was very handy. The wall in the swimming pool was excellent for throwing a ball against. Pool table and football table both being gratis much appreciated.
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  • Superb

    Gail Connor-bland 03 Jan 2026

    Stayed Dec 2025
    From the moment we arrived everything was perfect. The chalet is outstanding and it happily accommodated our group of 13. The spa area on the bottom floor was a fantastic added bonus. We used vip ski last year and visited the same resort but the chalet we had was nowhere near as stunning as No7 it was cramped and very small. However VIP have redeemed themselves with our stay this year and I do not have one negative comment to make. Sam our wonderful chef, wow honestly what a fantastic young man he is and his food every night has been outstanding. I must add the rest of the team have also been phenomenal, every interaction with them all has been met with warmth and friendliness. We have all had the most amazing time. Gail, Chris, Holly, James, Dawn, Kieran, Oliver, liv, Ella, Ross, Leah and the two little ones Daisy and Sonny would all like to say a huge thank you, xx
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  • Excellent stay

    M Nye 31 Dec 2025

    Stayed Dec 2025
    The chalet was beautiful, the hosts were brilliant and really friendly. Food was great quality, especially cooking for that many people. Everything was excellent. Loved the hot tub, very welcoming after a days skiing! Bar was great and we enjoyed the quiz, concierge always helpful and extremely friendly.
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  • Fantastic Christmas holiday

    Carolyn Trimble 30 Dec 2025

    Stayed Dec 2025
    From booking the holiday with Jess on the phone to discussing food, restaurant bookings and lift passes with Charlie, our whole VIP experience was exceptional even before we arrived. Meeting Will and the team on the coach and then our hosts Eleanor and Evie, we were welcomed into brand new stylish beautiful chalets which made the holiday feel special from the start. Our food was freshly prepared by Eleanor, Evie and Cam, who worked their socks off to make sure we all had the best experience. We were lucky with the snow and the weather and our skiing was blue skies and great atmosphere. The Christmas Pub Quiz was a great ice breaker and was lovely to meet the rest of the team including the amazing Nannie’s! We would definite be back with VIP Met some really lovely families who we hope to keep in touch with. Thank you VIP!
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  • AWESOME

    Bailey Family 30 Dec 2025

    Stayed Dec 2025
    We were a multigenerational family group and had a truly wonderful Christmas with the team in number 8 BV. The chalet was perfect and the pool and spa facilities were hugely popular with the younger members. Matt and Jemima’s cooking was exceptional and they coped amazingly well with Christmas and 2 birthdays! Ella makes the best cup of tea and Daisy and Tom couldn’t have been more kind or helpful. Above all they all joined in our family shenanigans and were so much fun. Thank you, thank you. Hope you’re not still finding penguins…….
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  • Fantastic service!

    Emma Dawson 30 Dec 2025

    Stayed Dec 2025
    We had the most amazing holiday in Avoriaz, Chalet Kipnuk. Scarlett, our host, was fantastic - professional, friendly and the most amazing chef! The two Adams and everyone else involved with VIP were so helpful and kind. A great team! The chalet had a great outlook, was well placed and the hot tub was a great bonus for tired legs. This is our second holiday with VIP ski and we will definitely be booking again. A Christmas holiday to remember.
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