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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Unbelievable

    Chris Laidlaw 27 Dec 2025

    Stayed Dec 2025
    Hi, An amazing week with the boys.. the GOATS of Chalet hosting. Amazing food, everything taken care of without too much hassle. Amazing flexibility with the kids! Were great fun as well We have done over 15 catered chalets and this was the best service by far.
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  • Great holiday

    E F 27 Dec 2025

    Stayed Dec 2025
    We really enjoyed staying in the LUK apartment. Our chalet hosts Rosana and Zara were excellent and the food was lovely. We did feel that the communication to the rest of the hotel was lacking, not by any fault of the chalet hosts, but by the concierge and managers. Any questions we had weren’t answered in time, meaning we missed out on experiences such as guided skiing and the torchlit procession on Christmas Eve. Despite this small issue, we had an amazing time and definitely would come again!
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  • Excellent location great resort

    Jacqueline Mulligan 27 Dec 2025

    Stayed Dec 2025
    Excellent location, clean and tidy resort, fantastic facilities, staff are lovely, great service. We have all had a wonderful holiday and will definitely be back.
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  • Tom is the closest thing to god I know in human form

    Fin Nicolle 27 Dec 2025

    Stayed Dec 2025
    Genuinely tom our chalet host was the best. He was sooo polite and friendly in conversation and his cooking was Devine. I would like to thank him specifically for an amazing holiday. 11/10 host
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  • A wonderfully festive Christmas

    Laura Bevis 27 Dec 2025

    Stayed Dec 2025
    We absolutely loved our third holiday to Bear Lodge. We were spoiled with superb food and drink all week, and such friendly hosts. The carol singing and visit from Santa on Xmas Eve were great. Totally ski in/out and a spacious, cosy ski room makes mornings easy. The coffee/hot chocolate machine was a big hit when we returned from the slopes. See you next year for our 4th visit!
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  • Amazing week!

    TEERA YOUNG 26 Dec 2025

    Stayed Dec 2025
    Our staff was amazing! They were great with the kids and made us amazing food! They made our Christmas holiday great!
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  • An Excellent Experience

    Benjamin Welsh 23 Dec 2025

    Stayed Dec 2025
    Our group had stayed at Bear Lodge the last few years with VIP and had a great experience. This year once again was amazing in terms of the staff availability, communication and assistance at all times. VIP is always excellent in there accomadation of guests but I think this year in particular stood out with how much effort and consideration they put in the assistance of our group. The facilities and chalet were absolutely top notch and the food was excellent. We will definitely be returning here next year and hopefully to chalet yogi which is just beautiful and catered for wonderfully by the hosts.
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  • Great service, great location, and a lovely team

    Erez Efrati 23 Dec 2025

    Stayed Dec 2025
    We had a really enjoyable stay at Bear Lodge and overall a very positive VIP SKI experience. The rooms were clean, comfortable, and well maintained, with good showers and everything we needed after a long day on the slopes. The ski-in/ski-out location was excellent and made skiing with the family extremely easy and stress-free. Everything was very well organised from start to finish. The airport transfers worked smoothly both on arrival and departure, which made travelling with children much easier. A particularly nice touch was the sandwiches, fruit, and croissants prepared for the journey back to the airport – thoughtful and very much appreciated. The VIP SKI team really stood out. Everyone was friendly, approachable, and genuinely happy to help, always with a smile. It created a warm and welcoming atmosphere throughout the week. Food quality was good for us adults, but the kids’ meals were a bit less successful with our children. Also, the pancakes could be improved by offering a plain option – a very minor point, but one that would make the breakfasts even better for families. Overall, this was a very well-run holiday with great service, an excellent location, and a fantastic team. We had a great time and would happily consider booking with VIP SKI again.
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  • Perfect week

    Harvey Rook 23 Dec 2025

    Stayed Dec 2025
    Opening week at La Plagne. Opening week at Graciosa. Could not have been more perfect. Blue sky days. Well maintained, empty slopes with beautiful snow. Our chalet was just as described. Our hosts - Grace, Jack and Sam could not have been more welcoming, friendly and proficient - thank guys for all your hard work and delightful cooking. Thanks also to Alby for all her help and input over the week.
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  • Amazing from start to finish

    Robin James 23 Dec 2025

    Stayed Dec 2025
    It was great to have Adam as contact before and during the holiday. Having contact via whatsapp was very easy and helpful. The airport meet and greet was seamless and our driver Jennifer took great care on the drive as one of our children has travel sickness. Adam and Anna were great from the start and they made every effort to make our stay comfortable, easy and enjoyable of course! It was great to get to know them both throughout our stay. The food was delicious and they both helped to accommodate food preferences for the children, There was plenty of food whether it was for breakfast or afternoon tea - everything was home made and delicious. George and Anna were super hosts and we are definitely considering using VIP ski again and would hope to have chalet hosts like George and Anna again. Big thanks to all of the team @vip ski!
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