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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

921 - 930 of 15888

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  • Good stay

    T B 29 Dec 2025

    Stayed Dec 2025
    Wonderful holiday - would have given it 4 stars were it not for: 1. Plates, bowls and cutlery at breakfast and dinner were consistently dirty. Some just stained which is fine but many were not clean (noticed at almost every meal). 2. Concierge was sometimes a bit confused (eg they asked us to return our skis and boots to the intersport store in town so we carried everything there ourselves only to be told by intersport that they don’t accept returns at the store and we should have left everything in the locker at bear lodge to be collected the next day). Had 3-4 examples where the concierge either didn’t know what to do or gave the wrong information. 3. Would have been nice to have clean glasses in the room at least every couple days (we used the same dirty glasses for the week and washed them with water) 4. Towels in the bathroom smelled a bit. 5. The wine wasn’t great. Wasn’t as advertised on the website. 6. The gym needs bigger dumbbells (had 5 kg max which isn’t enough for most people). 7. Sauna temperature was consistently too low (65-70). But staff and main host were super friendly and made up for the above. Overall enjoyed our stay and looking forward to coming back to Les Arcs.
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  • The best kind of white Christmas!

    SL SL 29 Dec 2025

    Stayed Dec 2025
    After a hectic Christmas at home last year, we had booked a family ski holiday by the end of January to "get away from it all"! With 3 adult kids and a new son-in-law, we enjoyed fabulous skiing, too much excellent food and plentiful wine from the very good, inclusive, wine list. We have enjoyed Christmas in the Alps before, but this was the first time we opted for a catered chalet. It truly was a relaxing Christmas, and for the time of year, the snow was good. Graciosa has been refurbished to a very high standard, and at 2000m altitude and less than a stone's throw from the slopes, it is easy to be on the first lift, even after making the most of the wine list the night before! Our chalet host was very friendly and capable in the kitchen and he showed a real passion for food. We made a couple of changes to the standard menu options, swapping for a lighter option, and this was produced with competence and flair, even though it was probably only the first time in the season it had been requested. Christmas lunch was delicious and even included home made bread sauce. The design of the building, in apartment style units, meant that we didn't really see other guests, except for a bit in the boot room at each end of the day. One of my concerns was that there would be young kids everywhere but we didn't see or hear them at all. We made use of the free transfer from Geneva. On the way there we had an hour to wait once we had collected our bags, and on the way back, we arrived at Geneva 4 hours before the flight was due to leave, which was annoying. However, I think there has been some chaos at Geneva recently due to the implementation of the new EES biometric passport system, so maybe better to be early than miss the flight. All in all, a very relaxing and enjoyable Christmas ski break.
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  • Bel Sol - Our chalet host; Grace!

    Charlotte Brasington 29 Dec 2025

    Stayed Dec 2025
    Our week staying at Bel Sol was wonderful, made all the better by our amazing chalet host Grace. She was very proactive and attentive, and we enjoyed getting to know her throughout the week. Her food was delicious as well!
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  • Top quality ski holiday with exceptional service

    Trish G 29 Dec 2025

    Stayed Dec 2025
    We spent a week in the new Graciosa chalet complex in La Plagne. The chalet itself was warm and comfortable, and superbly appointed with top quality furnishings and facilities. The week’s menu was absolutely fantastic- varied, delicious and plentiful and served with excellent wine. Most notable, however, was the exceptional service we received. Our chalet hosts (Eleanor, Evie, Cam and Mima) were professional, helpful and great fun too. Nothing was too much trouble for them and they went out of their way to ensure we had everything we needed and any dietary requirements catered for. As a vegetarian I have to praise the superb quality of the alternative menu on offer. All the other staff were equally outstanding. The bartender, Ben was welcoming and friendly and we loved his quiz. Our shuttle drivers Will and Benji were also incredibly helpful and a welcome sight at the end of a long day’s skiing. Without exception all of the staff ensured that we really felt like VIPs during our week in the mountains.
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  • Brilliant Christmas in the Eiger Suite at the new Graciosa

    Elizabeth Jones 29 Dec 2025

    Stayed Dec 2025
    We had a brilliant Christmas stay in the Eiger Suite at VIP Ski’s new Graciosa chalet. As usual with VIP, we were looked after wonderfully from the airport pick up through to the end of our stay. The Eiger Suite itself is comfortable and roomy. Ski in and ski out made life easy, and the boot room was very well set up with water and a coffee machine, which was a really nice touch. The hot tub on the balcony was very welcome at the end of the day, with views straight onto the slopes, and we had a great view of the torchlight descent on Christmas evening. On the chalet hosts’ night off we stayed in, had takeaway pizzas kindly picked up by the concierge and played cards in the bar and lounge. The concierge service was very good, including lifts from the village after après, and all the staff were friendly and accommodating. Our main host Imani, supported by Joe and flexi host Mima, were wonderful and made us feel relaxed and well looked after. Imani is a great cook and we ate very well, with tasty dinners, canapés and cakes. Christmas dinner was particularly enjoyable and, despite the pressure of the day, Imani and Joe handled it calmly and professionally and were lovely company. A great Christmas holiday all round. We hadn’t been to La Plagne for many years and loved the skiing. We hope to return before the end of the season and wouldn’t hesitate to recommend the Graciosa and VIP Ski.
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  • Family Christmas on the snow

    The Joneses 29 Dec 2025

    Stayed Dec 2025
    We have just spent a glorious Christmas week in Umka with our adult children, partners and grandchildren. We had very high hopes for a wonderful family Christmas on the snow however the reality was far beyond our expectations. The accommodation was excellent, the food first class and nothing was too much trouble for the whole VIP SKI team from Louise on the call line to Hannah in resort. Our holiday was made even more magical by our fantastic chalet hosts Eliza, Jack and Maisie. Thank you all so much.
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  • Fantastic

    G B 29 Dec 2025

    Stayed Dec 2025
    We have had a fantastic time - Floss, Sam, Anna and Adam have gone above and beyond to make our holiday wonderful. The chalet was impeccably clean, the food delicious and the team ensured we had everything we could possibly need. The chalet facilities are great and perfectly positioned to ski in and out almost directly to the door. Avoriaz worked brilliantly for a family holiday with children ranging from 6 to 15 years old and a mix of expert to non skiers.
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  • An interesting week with VIP

    B P 29 Dec 2025

    Stayed Dec 2025
    Airport greeting and coach arrangements good. First impression of Suite Oso very positive. Looks onto slopes beside start of Marmottes chairlift. Unfortunately, piste basher noise could be intrusive during sleeping hours. One night seemed to go on virtually continuously for hours. Other nights, only occasional. First two nights, main course was lamb shank and pork belly, not everyone’s cup of tea, turkey on Christmas Day was cooked beautifully. General comment was food was often complicated and not easy to manage for chalet hosts who are not trained chefs. That said we found Richard our chalet host a most pleasant individual who always tried to make our stay as enjoyable as possible. Minor points, towels could be changed more regularly, bathrooms should be cleaned thoroughly every day and lighting in bathroom could be better. On the general staff, the Resort manager Ali agreed little is able to be done about the piste basher noise at night time, the quiz night organiser who I think may have been the deputy Resort manager was very helpful on several occasions and as mentioned previously, we did like Richard our chalet host.
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  • Excellent stay

    J F 29 Dec 2025

    Stayed Dec 2025
    Our chalet was great - very handy for the slopes and centre of Val D'Isere. Mills, our chalet host, was amazing and did a fantastic job.
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  • Wonderful

    FJ FJ 28 Dec 2025

    Stayed Dec 2025
    This is our 4th VIP experience and you have continued to deliver, thank you! Val is always a hit and great with the snow, but we love the familiarity of Aspen house. The staff, as always, were lovely and, although it was very early in the season and they were finding their feet, they were always ready to help and support with a great degree of professionalism. The food was fantastic and huge thanks to Madoc and Annabel for their hosting us, accommodating our early schedule and exceptional baking skills! If you are looking for a ski break as a family or with friends, where you don't have to carry any of the day to day mental load/ admin, this is the way to do it. Thank you VIP - enjoy the rest of the season.
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