We had a wonderful first stay at Bear Lodge for half term. Having previously stayed nearby at CLUB 2140, we were familiar with how VIP Ski operate and were looking forward to our children meeting others their age in ski lessons and at Bear Cubs, with the hope that they would go to lessons happy and settled.
Given that both girls went to Pyjama Club every night to be with their newly-made friends, couldn’t wait to get out on their skis each morning and each said multiple times that they didn’t want to come home, I can safely say that it was a success!
The nannies were wonderful - our key person, Isabelle, was instrumental in helping the girls feel comfortable and attended to and was brilliant at keeping in touch with me and my husband, sending messages with photos and updates.
We very much enjoyed the food on offer, however there were some very minor issues with service at times, with staff on one occasion not being present at all in the dining room and on another occasion I think we may have been forgotten. I’m also aware that it was difficult at the beginning of the week, when the first day saw the resort closed and therefore more pressure on the staff in the hotel. It was a little frustrating that we were advised that lunch would be provided, however the soup ran out 10-15 minutes into service and we hadn’t made alternative plans. I appreciate that lunch isn’t usually put on for guests, but to state that it would be on this occasion, there should have been more provision. Not a huge deal by any means, but something that could be thought about a little more for the future. I only mention these things to suggest a little tightening in this area, to reflect the high standard seen in all other aspects. I certainly appreciated the friendliness of the whole staff, who seemed to be happy to work in the hotel and cater to the guests’ needs and mostly were engaging and interested in how we were enjoying our stay.
Having the concierge so easily accessible on WhatsApp was a great touch and took a lot of the thought process out of our daily scheduling. They were quick to respond to any queries we had and very helpful in making lunch bookings at local restaurants.
The hotel facilities were excellent and we thoroughly enjoyed our amazing stay! We can’t thank you all enough for making this our best and favourite ski holiday and maybe even best family holiday ever. We hope to be back next year!