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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Absolutely wonderful!

    Isobel Richardson 18 Mar 2026

    Stayed Mar 2026
    We stayed in the chalet for a week for a family holiday, including with our 2yr old granddaughter. The chalet was fantastic including the lovely pool which we used every day. The staff made our holiday ! We were so well looked after and fed beautiful breakfasts, delicious afternoon tea and amazing dinners. The chalet was spotlessly clean too. Great work from a great team!
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  • Kate and Robbie made our trip!

    Stephanie Kenyon 18 Mar 2026

    Stayed Mar 2026
    We stayed as a group last week, and after the unfortunate accident with one of the group pre-arrival Kate and Robbie could not have been more supportive, understanding and helpful. Kate and Robbie have been by far the best hosts we have had over all the holidays we have been on, and there have been meany. Through out the whole week they really got behind our little celebrations of a stendo / pregnancy al while keeping inmind on of the group was seriously hurt and in hospital- a get ability from them to keep our spirits high! They were professional, fun, helpful and were perfect match for our group! The chalet was beautiful, great location and the food!! The food was amazing and all dietary requirements were met without any hesitation. Kate and Robbie are truly an asset to your company and I hope they get the recognition they deserve! My only small gripe and nothing at all towards the company, but we paid for 3 parking spaces, 2 at Bellevarde and 1 at aspen house- unfortunately all spaces where taken so we had to park 2 vehicles on the side of the road all week. (Might be worth putting cones out to reserve spaces in the garage for paying guests.
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  • Simply the Best!

    Susan Jackson 18 Mar 2026

    Stayed Mar 2026
    My adult kids and I enjoyed another fantastic week with VIP Ski. The new Graciosa is beautiful, convenient, and cozy. We stayed in the family room with twin beds, two sturdy bunk beds, and a large bathroom. The mattresses were so good! It also had plenty of storage, which I really need. I don't feel like I'm on vacation until I unpack! The week was filled with blue skies, delicious lunches, skiing until we dropped, and then returning "home" to be well taken care of by Cam and Els, our chefs and hosts. We'll definitely be skiing with VIP again next year!
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  • A very special ski holiday!

    Charlotte Kemp 17 Mar 2026

    Stayed Mar 2026
    We had the absolute BEST time with Robbie and Kate. The chalet was perfect and they looked after us so well - it was like we’d gained two extra members of the gang for our holiday. Food was delicious, we’ve done a lot of catered chalets and this was by far the best food we’ve had. All the extra touches made the holiday so easy - skis delivered, driver service - everyone went above and beyond to make sure we had an amazing holiday. Couldn’t recommend it more - we’ve all got a very bad case of the post holiday blues now. Thanks for everything VIP
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  • Super as always

    L H 17 Mar 2026

    Stayed Mar 2026
    This is our 7th time staying with VIP in Val d'Isere and they don't disappoint. The chalet is comfortable and clean throughout. Ottilie and Gil were fantastic friendly hosts. They handled my coeliac diet brilliantly and were very careful to ensure there was no cross contamination. Their stand in hosts on their days off (Matt, Emma and Josh) were equally great. One of the delighters for me was the fresh smoothie every morning. The food was excellent, beautifully cooked and beautifully presented, including all my GF cakes. The normal cakes looked fab and my partner said they were delicious too. Orange and cardamon or spiced apple cake were the two favourites amongst the rest of the guests. Ski hire was simple with VIP taking us to the ski hire shop and transporting the kit back so no lugging around skis and boots on the first day. Plus it's always nice that they come and collect the skis from the chalet at the end of the week. The resort is our favourite and VIP our favourite company to stay with. Top restaurant recommendation for something a little different on the host night off is Bambou, Thai restaurant that is lovely. I have no doubt we will be back to stay with VIP again. We even got to watch the Rugby on ITV on the Saturday night and the WiFi in the chalet is excellent.
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  • The BEST

    Katie Baker 17 Mar 2026

    Stayed Mar 2026
    We had the most incredible holiday and a huge part of that was thanks to Kate and Robbie! They were absolutely amazing hosts, always so much fun, fab food and great chat!! Everyday coming home to delicious goodies and dealing with us quite raucous bunch!! Thank you two for everything!!! X
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  • A wonderful trip

    Emma Austin 16 Mar 2026

    Stayed Mar 2026
    We had a fantastic week at Bear Lodge and would definitely book to stay there again. There were just a few things that could be improved to make it a 5 star experience. The team at VIP were amazingly helpful with the booking as we had to move it and they kindly honoured the discounts that we had initially booked for even though they didn’t apply to the week we moved to. The transfer at Geneva was very easy, but it was a shame that we were told we couldn’t eat or drink on the bus transfer. I totally appreciate that’s a request from the bus company and not VIP but a message beforehand would have been really helpful just to make us aware, especially as last time we used VIP (2024) we were given snacks and water on the coach. It wasn’t a big deal to us but others on the transfer were quite hungry. The hotel was amazing and the staff were so helpful there. The room was immaculate and we loved having the view of the mountains from the balcony every morning. The wake up tea service was also such a lovely treat to have. The teams cleaning the rooms did a great job every day. The spa was also really lovely and was kept spotless by Tiff and her team. It was amazing to be able to unwind and relax sore legs after a hard days skiing. The afternoon tea was always such a welcome treat, the bakes were delicious every day. We wondered if you might consider offering a savoury option too (e.g. a cheese scone) - for those who don’t have a sweet tooth! We didn’t use the bar much but really enjoyed the pub quiz one evening, and it was great to have the option of a pre or post dinner drink. And we really enjoyed the apres bar outside on the Friday evening. The food was fantastic every night, there was a great selection each day and the quality and presentation of all the meals was wonderful. The only comment we had about meal times was that they felt slightly chaotic sometimes. Given that we had an allocated meal time we weren’t ever sure if we were meant to seat ourselves or wait at the desk in the dining room. Our pre-ordered choices were wrong a couple of times (but it was great that the team always checked what we’d ordered and were more than happy to make any changes) and it was often hard to get someone’s attention to ask for water or wine. The food was always served really efficiently though which was great. The only other comment I had was that during the pre-trip call I was asked if there were any special occasions during our trip. I said that my partner’s birthday was on 11th March and was asked if he had a favourite cake, however on the day nothing happened. I didn’t mention it at the time as I thought perhaps I had misunderstood that VIP would do anything for him, but during the week there was another birthday and after dinner the team brought out a little cake with candles. Again I’m not sure if they had arranged that separately, but I felt the call did create an expectation that something small might be done to mark the day, so I felt a bit disappointed when nothing happened. Overall we had a wonderful experience and would really recommend bear lodge and VIP ski to friends and family.
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  • A True VIP Stay at Chalet Ipaka Hosted by Luca

    Richard Blizzard 16 Mar 2026

    Stayed Mar 2026
    We had a truly amazing week staying at Chalet Ipaka, hosted by Luca. This was a rare family holiday that had been planned for years, and our stay with VIP absolutely lived up to all expectations. Avoriaz has always been a special place for us over the years, but we had never experienced it in such luxury before. From the first afternoon we arrived to the final early morning departure, we were completely looked after. Nothing was ever too much trouble for our chalet hosts, Luca and George, or the resort managers, Adam and Adam. We genuinely couldn’t have asked for a better team to make our holiday so relaxing, seamless, and memorable. The food each day was outstanding, the facilities and overall finish of the chalet were exceptional, and the views from every floor were simply incredible. And of course, the skiing was fantastic too! A huge thank you to Luca and the whole team for such a top-class week. We’ll be talking about it for a long time!
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  • Our third fantastic stay at Bear Lodge!

    Emma M 16 Mar 2026

    Stayed Mar 2026
    We enjoyed a fantastic week at Bear Lodge - our third in four years - with a 4 year old and a 6 year old, we have a good holiday if the kids are well catered for and having a great time, and that’s definitely the case at Bear Lodge. The Bear Cubs (kids club) nannies are amazing and go above and beyond including dropping off and picking up the kids from the mainstream ESF lessons and catering activities for their preferences. The food is fantastic and all the staff super helpful and that’s before you get to the fantastic on piste location. We’ll probably be back!
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  • Fourth visit

    D M 16 Mar 2026

    Stayed Mar 2026
    Our fourth time at Bear Lodge and that says it all really. Consistently good - the staff are welcoming, friendly and supremely helpful. The food, wine and bar are all excellent, and the added bonus of the pool and spa mean you never have to leave the building - except to ski in and out of course!
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