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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic!

    EJ Greensted 04 Apr 2026

    Stayed Mar 2026
    We had a wonderful week in Bear Lodge. All the team were great but special thanks to Charlie, Tilly, Tara and Harry - they were incredibly attentive and catered to all our needs. We loved the WhatsApp concierge which was super helpful. The food was excellent and we would thoroughly recommend to anyone. See you next year!
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  • fantastic week!!

    amelie Broadhurst 04 Apr 2026

    Stayed Mar 2026
    It was amazing , we had Jo Ted and Tom as our hosts. As we first came in they both whole heartedly welcomed us. Through out the whole holiday, they were always so nice and caring towards all the guests in the chalet. The food was amazing.
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  • One of the best setups and most amazing staff we’ve found!

    Ed Dennis 04 Apr 2026

    Stayed Mar 2026
    The holiday was perfect from start to finish with George being amazing in front of house and then Isabel and her team making our kids holiday extra special. The organisation and crèche made it so easy for us parents and the food was delicious with all the staff being very friendly and helpful. The Ski-in Ski-out was perfect with all the amenties in top condition.
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  • Outstanding holiday once again

    Katharine Rycroft 04 Apr 2026

    Stayed Mar 2026
    An outstanding holiday once again. This is our third stay at Bear Lodge in 12 months!!! Your team is brilliant and no request is too much trouble. Great food, nice rooms and super boots and ski hire. If there was any suggestions for improvement it would be that some times supper was a bit inconsistent- some brilliant meals and some not as great. Breakfast excellent everyday. A particular shout out to the lovely Ben, Charlie, Mia, Fiona and Aurielle. Thank you guys!!!
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  • Fantastic holiday

    Daniel Tonkyn 04 Apr 2026

    Stayed Mar 2026
    Our second time at Bear Lodge and it was just as wonderful as the first. The staff are absolutely top-notch: polite, attentive and very efficient. The facilities are of a very high standard and the food is excellent. The ski in/out is also incredible: the location of the in-house boot room right next the piste cannot be bettered. We’ve already booked to come again !
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  • Jack the star

    B S 04 Apr 2026

    Stayed Mar 2026
    We had a fantastic experience with Jack our chalet host going out of his way to cater to our needs. The food was phenomenal and tailored to our specific needs (both kids and adults) with a great variety and much healthier than you’d normally see in the mountains.
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  • Staff amazing!

    Kirsty R 04 Apr 2026

    Stayed Mar 2026
    We were so lucky to have amazing snow and stay in such an amazing chalet, but what really made this such an incredible week was the staff. - Poppy was the best chalet host ever! She was totally on it at all times and made everything perfect for our family. The chalet was immaculate, food was always on time and perfectly cooked, and she always helped with extra snacks etc for the kids. And she was so lovely! - Lauren was the perfect nanny for our kids. She got the balance right of having a lot of fun without letting them run riot! We felt completely relaxed leaving our kids with her and she was really flexible and easy. - Finn on concierge was a joy and the kids adored him! - Archie was super helpful sorting lessons
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  • Perfect location, fantastic food and fab staff.

    Jen Martin 04 Apr 2026

    Stayed Mar 2026
    Our first time with VIP ski and the bar has now been set for future holidays! Bear Chalet is beautiful with luxurious interiors and a great spa. The food was wonderful all week and the excellent fish and veggie options were really appreciated. It was also nice to have high quality drinks in the bar at a decent price. The location could not be better - proper ski in and ski out and quick access to the whole resort. And finally fabulous staff - friendly, efficient. Thanks so much.
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  • Fantastic Holiday!

    S G 04 Apr 2026

    Stayed Mar 2026
    A superb experience with the family brilliantly hosted by Arthur! Great food, drink, accommodation and fabulous skiing! Thanks VIP Ski!
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  • Lovely staff and location but could do with more hands on management

    A G 03 Apr 2026

    Stayed Mar 2026
    Had a lovely week overall at Bear Lodge. The communication from VIP both pre arrival and whilst at the Lodge was excellent. The coach transfers both ways were efficient and well managed. Having stayed in a chalet with VIP previously I found Bear Lodge to be lacking on a couple of fronts - having chalet hosts who are jacks of all trades meant housekeeping was quite variable as was service in the restaurant particularly at breakfast time. The hosts were all lovely but there was really no real sign of any management at all in the Lodge to help guide them or check on how things were running. The only management I saw the entire week was at the welcome drinks and speaking to guests staying in private chalets in the boot room….. Standard of catering was just OK - definitely need more fresh vegetables and salad at dinner as the quality of the evening meals was quite variable.
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