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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent for a family ski trip

    N B 05 Apr 2026

    Stayed Mar 2026
    Excellent family ski holiday! Bear Lodge is just what we hoped for - ski in/ski out in a fantastic location, with excellent food and facilities.
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  • Super family holiday

    A A 05 Apr 2026

    Stayed Mar 2026
    We have just had a wonderful stay in La Plagne. We travelled with our two children (aged 5 and 2) and the whole family had a great time. Our chalet host Ed was warm and friendly, and cooked us delicious breakfasts and dinners. He clearly took a lot of care and pride in his cooking, and we felt very lucky to enjoy such lovely meals. Ed also made a lot of effort with our children, from cooking their favourite meals to chatting to them about their days and skiing. The nannies were also fabulous and were all very cheerful and professional, and great with both of our kids. They organised lots of fun activities and our children had a great time. Jess made sure to send us lots of updates, which were much appreciated, and Jess formed a lovely bond with both of our children. We felt completely happy trotting off to do some skiing, knowing that the children were being looked after by Jess and team. Finally, just a note to say that all the staff we met were all so pleasant and helpful. All in all, these things added up to a fab break. Lots of skiing, fun and relaxation. Perfect!
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  • Great skiing at Easter 2026 with VIP

    James Sterry 05 Apr 2026

    Stayed Mar 2026
    Everything about the holiday, chalet, ski resort, snow conditions, chalet hosts etc was really good, Amelia and Luca were excellent hosts always happ to help out. I think one area of improvement for VIP would be the meal options especially for vegetarians as the options weren't great. More meals with protein options such as lentils, beans etc would be much better, sometimes the meals were too fancy and something like veggie chili or veggie shepherd's pie would be much better. I think it could also be a good idea to offer different sized portions for the main such as small, medium or large as everyone eats different amounts and this would cut back on food waste. Maybe a form/ tick box at breakfast time could work well for different options for the day and different sizes so the hosts know what to prepare in the evening. Thanks for a great holiday..
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  • Incredible first family ski holiday

    Claire K 05 Apr 2026

    Stayed Mar 2026
    We are just back from a fantastic week in Val d’Isere with VIP. The chalet was just right for an extended family holiday with small kids in tow. They loved the hot tub, and access to the pool was a huge bonus. VIP organised ski schools and ski hire, and in-resort communication was great for lifts and change of plans. The real highlight where our chalet hosts Kate and Robbie, who cooked great meals for the kids and exceptional quality dishes for the grown-ups. Thank you to you both - and Matt - for looking after us all so well!
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  • Flawless

    Laura Conduit 05 Apr 2026

    Stayed Mar 2026
    Everything was perfect. The chalets are an improvement on the already excellent bear lodge ones (think storage drawers, low level lighting in the bathrooms, decent pillows, kitchens not facing the dining room, and of course the hot tub)! The bar downstairs has much nicer decor and vibe than bear lodge too. The set up with oxygene for both ski rental and lessons works seamlessly. Our skis were even collected as we skied in and taken downstairs for us on the final day - great service! The ski area was really varied and the building is well located. We were so lucky to have Polly as our chalet host. She kept the place immaculately clean and tidy. Her cooking is far superior to any we have experienced on our 7/8 previous VIP ski holidays - and she managed to deliver this with endless calm, smiles, friendly chat and cuddles for my 3 year old. She is simply wonderful and a real asset to VIP. Jess has the childcare team running really well - games for the older kids and activities for the younger ones. Great communication and a really flexible approach helping the kids get ready in the afternoons to join us for a ski. The charity fundraising party was a triumph. Special mentions to the behind the scenes crew - our hot tub bubbled up and was fixed with a smile and charm from a man in a hat. Will and Charlie were very good to us all. Finn in particular went the extra mile to reassure me when I didn’t know how my daughter’s ski lessons were going - he’s a real star and super kind. The teeniest of problems with a late appearance from yaz on breakfast duty was swiftly solved by Alby and Archie. But we’d all give her French toast a swerve - sorry! Honestly we loved every second. Brilliant. Thank you all. How about opening up in Lech next???
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  • Excellent holiday and wonderfully hosted.

    Rob Thomas 05 Apr 2026

    Stayed Mar 2026
    Overall the VIP experience was superb. Bear lodge is excellently located and the staff are brilliant.
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  • Late Season Ski Trip

    Peter V 05 Apr 2026

    Stayed Mar 2026
    Second time in Bear Lodge and 4th VIP holiday in two years. Everything excellent as ever, Bear Lodge superb. Fantastic location, great staff and wonderful food & wine. On top of all that the weather was brilliant and great ski conditions made it one of my best ever ski holidays.
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  • Excellent hosts, great location

    Nicola Clatworthy 05 Apr 2026

    Stayed Mar 2026
    Our chalet hosts Amelia and Luca were excellent, friendly and helpful. It would be useful if the TV’s worked a bit better and the veggie menu could be improved. However the hosts, the chalet and the location were amazing. Thanks for a great stay.
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  • Impressed with La Graciosa

    Gemma Murphy 05 Apr 2026

    Stayed Mar 2026
    Beautiful accommodation & amazing views. Having our own host tub was a bonus & an oxygen desk in the very spacious boot room made life so much easier. Ellie was a lovely host, the chalet was always tidy & we were very well fed! She catered to all our needs with a smile. The guys on concierge were so friendly & helpful, especially Will & Finn. Thanks so much for looking after us.
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  • Great resort 5 stars

    Oliver Morley 05 Apr 2026

    Stayed Mar 2026
    Great staff great chalet great slopes and great snow
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